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Crashes when opening creator 10


mskirwin

Question

I just installed creator 10 and everytime I try to open it I get the windows installer dialog box and it is looking for Napster burn engine.msi. When I try to browse for the file it gives me the Roxio creator has encountered a problem. Which gives me the three options of debug Sned report don't send report.

Then it closes back up and does the same thing. Creator 9 is on the system and is still working with no errors.

 

Thank you for your help.

 

Mike

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2 answers to this question

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I can't think why it wants to install Napster (this hasn't been part since EMC7) but one solution back then was this:

 

Download and install the Napster software from here

 

Then go to control panel, add/remove programs and uninstall it

 

Thank you for the suggestion, I did install Napster yesterday and that gave me a different error dialog box.

It said please wait while Windows configures Napster Burn Engine. I will try to uninstall Napster and see what happens.

 

Mike

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