EMC9 crashes after using drag-to-disc

[twitcher]

I currently run Roxio EMC 9. When I used drag-to-disc to back up files it transferred the files OK, but when I tried to eject the disc the computer shut down and rebooted. I decided set up Windows error reporting tool and now when the computer crashes I get the error message "BAD_POOL_CALLER" followed by Technical Information: “0x000000c2 (0x00000007, 0x00000cd4, 0x86209678, 0x865dc78)”

 

I never had this problem running EMC8, can anybody explain what's happening and suggest a solution to the problem?

[edjsch]

No D2D does the same thing.

 

What I am saying is that all packet writers have proven so unreliable thro8ugh the years that it would be faster to erase your data than think D2D or any other packet writer is a backup…

 

It is not an if issue but only a matter of when.

James,

 

I guess what you are saying that *when* there is a failure, the disk *might* (will?) become unuseable (hence "no backup")?

 

Thanks,

Ed

[Beerman]

I currently run Roxio EMC 9. When I used drag-to-disc to back up files it transferred the files OK, but when I tried to eject the disc the computer shut down and rebooted. I decided set up Windows error reporting tool and now when the computer crashes I get the error message "BAD_POOL_CALLER" followed by Technical Information: “0x000000c2 (0x00000007, 0x00000cd4, 0x86209678, 0x865dc78)”

 

I never had this problem running EMC8, can anybody explain what's happening and suggest a solution to the problem?

I had a number of BAD_POOL_CALLER BSD's about a year ago and nothing I tried worked except to reinstall Windows. I'm not saying you have to do this just that it might be hard to find the culprit. At that time I googled my arse off trying to find a solution and there were many suggestions. I uninstalled and resintalled software, re-imaged my system and while the error did not crop up as often, it still popped up occasionally.

From my searching, it was definitely a driver issue but one I could not find.

Possibly a repair install of EMC 9 would help but beyond that, I don't know.

[james_hardin]

Also it should be pointed out that if you are using Drag to Disc or any other packet writier, you have no backup!!!

[Brendon]

James,

 

I guess what you are saying that *when* there is a failure, the disk *might* (will?) become unuseable (hence "no backup")?

 

Thanks,

Ed

I think that the usual cause of failure with packet writers on RW discs is a media failure of the RW disc, since those who try to reformat or erase and reuse the disc usually report that the disc is unusable from then onwards. That would not be the case if the disc was fine and only the software had broken, and while we can remember few cases where CD-Rs were involved there have been hundreds where RWs were being used.

 

However I acknowledge that Jim and I hold different views on this issue.

 

Brendon

[Brendon]

Good Ed,

 

Thanks for the feedback.

 

Brendon

[edjsch]

Ok. I erased the 2 Memorex DVD+RW's and used "Roxio (Data) Creator" to burn the same 3 GB of files that using D2D crashed my PC. They both burned sucessfully without any problems in maybe 5 - 10 minutes (I didn't time it). This tells me that the disks are fine and the problem is with D2D. (Some posts here say that older versions of D2D work. It's amazing how newer versions of some software do not work as well as older versions! But Microsoft knows something about that!)

[twitcher]

Many thanks. I've used versions 6, 7 and 8 of this software without any problems, but from reading other posts it looks as though version 9 isn't the best Roxio have produced. When I first used drag to disc it used to crash when I was transferring files as well as when ejecting the disc. After uninstalling and reinstalling the software it now only crashes at disc ejection time. It looks as though I'll have to live with the problem or revert to EMC 8. I'm relectant to invest in EMC 10.

[edjsch]

Hi. FYI, my new Dell Vostro (Oct., 2007) with Windows XP (SP2) gives the same BAD_POOL_CALLER error when using D2D. For an "answer", people on this forum just say to stay away from D2D. Now I'm going to try the "Creator" session writing software instead (on both CD-RW's and CD+R's) and see what happens. Stay tuned...

 

(I didn't bother re-installing the software, because I don't think that has ever worked for me. That won't work in general unless there is a specific, repeatable failure which would indicate a corrupted file. But random errors like ours are due to driver software problems - they bring down Windows like a ton of lead when (unexpected - by the programmers) errors occur because they are not "protected" by the OS.) (There is also an unrelated firmware upgrade for my DVD drive, so I have not done that either.)

 

Ed

[edjsch]

Hey Brendon,

 

Thanks for your input. However, I did not have that experience at all. My 2 Memorex DVD+RW disks that failed during D2D operations erased with no problems. Then I used the "Easy" Data Creator session writer part of Roxio EMC9 (as you suggested) to successfully create the disks with absolutely no problems. It worked fine on both disks, and I can read both disks fine on other computers. So all is well with the media. So, in my case anyway, I am still blaming the software. This is bolstered by the fact that there have been reports of various versions of software (and different software altogether) having different results with the same media.

 

The bottom line is that since D2D repeatedly gave me problems (I have not tried other media, nor do I intend to make this a life study), I'm not going to use it any more. The advice you guys have given me is invaluable and appreciated. Thanks.

 

Ed

[edjsch]

James,

 

I've been thinking about what you said. When I was adding a 1.5 GB folder to a D2D DVD which already had successfully written another 1.5 GB folder and I got the BSD, the original folder was intact and perfectly readable. Also, the second time when the writing completed but the disk would not eject, the same thing happened: The first folder was fine. Even if the whole disk was trashed, that would be essentially the same as doing a session write where the disk is erased first. If that writing fails, you have nothing either. In my first scenario, at least I had my first folder.

 

So I don't get your point that "... if you use ... packet writer, you have no backup." If it works, great. If not, then try again. (I do agree however, that since it is apparently so unreliable, don't waste your time.)

 

Ed

[edjsch]

Also it should be pointed out that if you are using Drag to Disc or any other packet writier, you have no backup!!!

Hi James,

 

Could you clarify your statement. DirectCD writes a small UDF installer on the disk when it is formatted so that other computers can read the disk. Are you sating that Drag-to-Disk does NOT do this?

 

Thanks,

Ed

[james_hardin]

Hi James,

 

Could you clarify your statement. DirectCD writes a small UDF installer on the disk when it is formatted so that other computers can read the disk. Are you sating that Drag-to-Disk does NOT do this?

 

Thanks,

Ed

No D2D does the same thing.

 

What I am saying is that all packet writers have proven so unreliable thro8ugh the years that it would be faster to erase your data than think D2D or any other packet writer is a backup…

 

It is not an if issue but only a matter of when.