Roxio Creator stops working everytime

[Richard Warren]

Every time I run Roxio Creator on Vista Ultimate 64-bit and close the application, Microsoft Windows throws a dialog box saying, "Roxio Creator has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

 

Any workarounds or fixes in the wind for this annoying behavior?

 

Thanks,

Richard

[Glen711]

Every time I run Roxio Creator on Vista Ultimate 64-bit and close the application, Microsoft Windows throws a dialog box saying, "Roxio Creator has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

 

Any workarounds or fixes in the wind for this annoying behavior?

 

Thanks,

Richard

 

Hi Richard -

 

Yes, as a matter of fact there is something you can try. You've probably already found it in the forums, and I'm starting to think this should almost be a "First Step" for any problems like this. Try a "clean install". The procedure is here: http://kb.roxio.com/content/kb/Creator/000086CR . You might review the procedure and say to yourself, "What's the point of this?" but it actually does resolve a lot of problems. At least it did for me. Others with more experience will doubtless give you more help if this doesn't work - there is, for example, an "extended clean install" that you might need to do - but spend the time and try this first.

 

Best of luck,

Glen Barney

[Jong1]

How can you say that for sure? If you are right the KB entry should have been updated. I am also disappointed that when we ask for a definitive statement from Roxio on which instructions we should use for Vista we are pointed to clearly XP only instructions (file locations are wrong).

 

Without wishing to be unkind to anyone and with the best will in the world it does not inspire confidence.

OK. The good news is that I seem to have clean uninstalled Roxio and installed without adverse effects.

 

The bad news:

 

- It took 2.5 hours from beginning to end

 

- The supplied clean uninstall routine seems incomplete:

- Windows Programs and Features Uninstaller could not uninstall the EMC10 Suite or Roxio Update Utility, possibly because I had already uninstalled other Roxio applications in the order they appeared. It may be worth telling people in which order they should uninstall, if this is the case. I used Windows Install Clean Up to remove these and the Roxio Activation Module that appears in the clean-up utility and not in Programs and Features.

- The instructions do not include the ProgramData folder which contains both a Sonic and a Roxio folder. Maybe this does not cause problems but of course the point of a manual clean uninstall is to remove ALL traces to ensure a trouble free install.

- There are additional "Sonic" folders that I would also presume should be deleted for a truly "clean" uninstall

- I could not delete the Roxio folder in Program Files initially because some folders were owned by "System" also dc_shellext.dll (Virtual Drive) was still registered and could not be deleted. I had to manually deregister and then delete.

- In Vista, msconfig only disables startup programmes for the administrator account you use when it asks for escalated priviliges. If you then reboot your PC and log back on to your normal (non-admin) account the startup items for that user will still run. Also, I think there is some "runonce" stuff after install that only runs when you log into an admin account. I realise this is more of a Vista issue than an EMC one - one of the many inconsistencies in UAC/the new security Model - but it may be worth saying that this install should be run from an admin account and not using escalated privileges and that users should log back on as an admin user after the installation reboot

- Most Importantly The problem (EMC10 Suite app not exiting cleanly) is still there and exactly the same as it was before, I hate to say it, much as I had suspected it would be. The error message in the event log, as before, is: "Faulting application Roxio_Central36.exe, version 3.60.73.0, time stamp 0x46ccca91, faulting module CDDBUIRoxio.dll, version 2.0.0.20, time stamp 0x404ced8f, exception code 0xc0000005, fault offset 0x00003440, process id 0x1114, application start time 0x01c83b217ab96687."

[Katana]

Thanks Jon!

I applaud your willingness to give it a try without being totally sure it's the right procedure.

Was it the EMC9/Vista procedure you were using?

 

I'll save your notes for when I "go for it".

(More than I'm getting from Roxio...........)

 

Cheers,

 

K

[Jong1]

Thanks Jon!

I applaud your willingness to give it a try without being totally sure it's the right procedure.

Was it the EMC9/Vista procedure you were using?

 

I'll save your notes for when I "go for it".

(More than I'm getting from Roxio...........)

 

Cheers,

 

K

Hi. Thanks. Although it will work for some problems, I know, it was sadly a frustrating waste of time.

 

Yep. I used the EMC9 Vista instructions but kept my eyes open for any extra Roxio/Sonic stuff as I was going. Can't remember where they all were but as well as the ProgramData stuff check in all the AppData folders for every user listed in the "Users" directory.

[Katana]

John, I am also waiting for your reply to the question regarding which procedure is correct for EC10 with Vista.

I just installed EC 10 on a Compaq nx7300 with Vista, and am experiencing many of the program "stall outs" and gllitches that I'm seeing here in the forum. I printed out the "Clean installation" procedure from the Roxio Knowledge base, and was just on the verge of working through it when I saw this question of EC9 vs EC10 vs Vista.

Eagerly awaiting your input on this, thanks!

 

 

K

[Jong1]

I wanted to bring this thread back from the dead. Can anyone experiencing this particular issue please post here. I have a possible solution that I want to test with a small group of people before releasing to the entire EMC 10 user base.

I'm up for it!

 

[Jong1]

After some considerable hacking I have finally managed to delete the System32 version of the file AND get rid of the EMC10 error. Honestly I do not know how I did it. I had tried before and failed. I still think at some moment it will come back. It may be that Windows will try to do something on reboot! I will let you know if it comes back. I would not recommend what I have done, but I did it for evidence & diagnosis more than anything.

 

Anyway, EMC10 now opens and closes without an error dialogue. It tries to open Windows Installer each time. You see the box appear for an instant (a quarter of a second?) on each load of EMC10. But no ill effects are seen and the app closes cleanly .

 

Windows error log now has several warnings each time you load EMC10 that the system32 version of the dll cannot be found. Why EMC10 is looking for that version of course we have no idea as it has its own in "Roxio Shared". But I can temporarily live with Event Log Warnings rather than Event Log Errors and "stopped working" dialogue boxes!

 

Jon

[John at Roxio]

This article should do the trick

http://kb.roxio.com/content/kb/Creator/000086CR

[Jong1]

The thing to remember is that if this solves your problem and then later you come back and the problem has returned, you may be using a registry cleaner or some other application that is modifying the EMC 10 registry entries and that must somehow be disabled or modified to ignore our Registry settings.

John, any news on a fix for the one known cause of this - the clash with Napster we discussed previously? Although it is only an irritation I would sure like to get rid of this crash on every exit from EMC10. If nothing else it is crippling my Vista Reliability Index!

 

Jon

[John at Roxio]

The thing to remember is that if this solves your problem and then later you come back and the problem has returned, you may be using a registry cleaner or some other application that is modifying the EMC 10 registry entries and that must somehow be disabled or modified to ignore our Registry settings.

[Katana]

This article should do the trick

http://kb.roxio.com/content/kb/Creator/000086CR

 

 

Thanks John. That is the article I had printed out, but it still has the same nagging reference at the bottom that Jong1 pointed out in an earlier post in this thread. That is, that it "appears" that there is a "different" procedure specific to Vista. One might "infer" that the Clean Install procedure you're referring us to here for EMC10 isn't actually for Vista.

Once again, can you just clarify that this Clean Install procedure (for owners of EMC10) is appropriate for VISTA?

 

Best regards,

 

K

[John at Roxio]

Its hard to say what the exact cause was, but a clean install is probably going to be the cure. If it does return after working for a while, then the likely cause is a anti-malware or registry cleaning application is modifying our registry keys.

[grandpabruce]

Thanks John. That is the article I had printed out, but it still has the same nagging reference at the bottom that Jong1 pointed out in an earlier post in this thread. That is, that it "appears" that there is a "different" procedure specific to Vista. One might "infer" that the Clean Install procedure you're referring us to here for EMC10 isn't actually for Vista.

Once again, can you just clarify that this Clean Install procedure (for owners of EMC10) is appropriate for VISTA?

 

Best regards,

 

K

 

Maybe you could scroll down to the bottom of the page, in that KB article, and you might see a separate link for Vista.

[Katana]

Thanks John. That is the article I had printed out, but it still has the same nagging reference at the bottom that Jong1 pointed out in an earlier post in this thread. That is, that it "appears" that there is a "different" procedure specific to Vista. One might "infer" that the Clean Install procedure you're referring us to here for EMC10 isn't actually for Vista.

Once again, can you just clarify that this Clean Install procedure (for owners of EMC10) is appropriate for VISTA?

 

Best regards,

 

K

 

Yeh Bruce, that's the problem. There is a seperate link for Vista at the botom of the article. But as Jong1 pointed out, it says it's for Creator 9. We are both asking the same question: Which is the correct procedure for Creator 10 in Vista?

 

K

[Jong1]

Right. I have now spent another hour or so digging into this cddbuiroxio.dll!

 

As mentioned in another thread referenced above I have two versions of the above dll on my system - Version 2.0.0.20 in Windows\System32 and 2.4.1.9 in Program Files\Common Files\Roxio Shared\DLLShared.

 

Now when I look into the registry for this dll, I have proved to my satisfaction that the v2.0.0.20 version comes with Napster Burn Engine (part of the Napster application) and that the other version comes with EMC10.

 

Below are the references to this dll and whether they point to the older system32 version or the newer one in "Roxio Shared":

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1902781ED681B6C488F83FF11998638C Roxio Shared

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\38D0532E45388E246AD9569FCC787836 System32

 

The later version points to a component of the "Napster Burn Engine". The former to a component of "Roxio Easy Media Creator 10 Suite".

 

The same version confusion also exists with cddbcontrolroxio.dll which appears in the same two locations with different version numbers, again installed by Napster Burn Engine and EMC10 Suite.

 

I do not know of course if this is the cause, although the fact that if I delete one of these files from System32 and load EMC10 I get an installer message from Napster Burn Engine is a clue.

 

Please John, as you promised before can you look into this?

 

Jon

[grandpabruce]

Yeh Bruce, that's the problem. There is a seperate link for Vista at the botom of the article. But as Jong1 pointed out, it says it's for Creator 9. We are both asking the same question: Which is the correct procedure for Creator 10 in Vista?

 

K

 

The same one that you see listed for Vista for EMC 9.

[Jong1]

Its hard to say what the exact cause was, but a clean install is probably going to be the cure. If it does return after working for a while, then the likely cause is a anti-malware or registry cleaning application is modifying our registry keys.

OK John, if you say so I will give it a try, but it seems surprising. Earlier you had admitted that because Napster was previously part of Roxio it was quite possible they were using the same dll (http://forums.support.roxio.com/index.php?...27409&st=20). Indeed the fact that manually deleting the problem dll (http://forums.support.roxio.com/index.php?...mp;#entry151258) caused the "Napster Burn Engine" installer to kick in suggested you may be sharing a registry key.

 

It is frustrating, to say the least, as in every other way (except clear bugs in the UI) EMC10 is working great.

 

I will certainly let you know if it works. Frankly I am not hopeful, particularly as this was a clean Vista machine when EMC10 went on (new PC, no old EMC software). But I also sincerely hope to be proved wrong, if that makes sense!

 

Jon

 

John, reading the clean install instructions I notice you have one set of instructions for EMC7.5, 8, 9 &10 with no OS specified and then another set of instructions for 9 only for VISTA (linked from the other one). I can only assume this means that the first set of instructions are for XP (otherwise why link to different instructions for Vista), but if this is the case what are the instructions for a clean install of EMC10 on VISTA. Or is it only EMC9 that has different instructions for the 2 operating systems?

 

Jon

[Jong1]

The same one that you see listed for Vista for EMC 9.

How can you say that for sure? If you are right the KB entry should have been updated. I am also disappointed that when we ask for a definitive statement from Roxio on which instructions we should use for Vista we are pointed to clearly XP only instructions (file locations are wrong).

 

Without wishing to be unkind to anyone and with the best will in the world it does not inspire confidence.

[John at Roxio]

I wanted to bring this thread back from the dead. Can anyone experiencing this particular issue please post here. I have a possible solution that I want to test with a small group of people before releasing to the entire EMC 10 user base.

[Jong1]

After some considerable hacking I have finally managed to delete the System32 version of the file AND get rid of the EMC10 error. Honestly I do not know how I did it. I had tried before and failed. I still think at some moment it will come back. It may be that Windows will try to do something on reboot! I will let you know if it comes back. I would not recommend what I have done, but I did it for evidence & diagnosis more than anything.

 

Anyway, EMC10 now opens and closes without an error dialogue. It tries to open Windows Installer each time. You see the box appear for an instant (a quarter of a second?) on each load of EMC10. But no ill effects are seen and the app closes cleanly .

 

Windows error log now has several warnings each time you load EMC10 that the system32 version of the dll cannot be found. Why EMC10 is looking for that version of course we have no idea as it has its own in "Roxio Shared". But I can temporarily live with Event Log Warnings rather than Event Log Errors and "stopped working" dialogue boxes!

 

Jon

After a reboot and/or running EMC10 as administrator, not sure if both are needed, the error is back - Napster Burn Engine again ran when loading EMC10 and the nasty old version of cddbuiroxio.dll is back in System32.

 

All I can hope is enough has been done now to demonstrate there is a real compatibility issue between Napster and EMC10 and HOPE that Roxio and Napster will resolve it.

 

John, can you join in again and let us know if this is being pursued? Thanks.