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kirchmeyer2

Roxio software run amuck

Question

I had to uninstall EMC10 because it didn't work. Since EMC10 deletes EMC9, I attempted to re-install EMC9. I got the bad key thing resolved. Now, it gets about 90% through the EMC9 reinstallation, and a message comes up that says: "Please insert the disk". The install disk is already in there. I tried the Content disk but that didn't work. Then I put the install disk back in and that doesn't work. So, what disk is it asking for? (After taking 20 minutes to get to this point, I then have to wait another 15 mins while it backs out of the install). Dick K.

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I had to uninstall EMC10 because it didn't work. Since EMC10 deletes EMC9, I attempted to re-install EMC9. I got the bad key thing resolved. Now, it gets about 90% through the EMC9 reinstallation, and a message comes up that says: "Please insert the disk". The install disk is already in there. I tried the Content disk but that didn't work. Then I put the install disk back in and that doesn't work. So, what disk is it asking for? (After taking 20 minutes to get to this point, I then have to wait another 15 mins while it backs out of the install). Dick K.

 

You need to follow the clean install instructions, here:

 

http://forums.support.roxio.com/index.php?showtopic=24606

 

The first one is for XP. If you have Vista, scroll down to the bottom, and click on the Vista link.

 

BTW, EMC 10 does not delete EMC 9, unless you told it to do so.

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Roxio is truly a software company that has run amuck. I am unable to reinstall EMC9 because Roxio's EMC10 deleted it before installing itself. Then when EMC10 didn't work (because of a C Library Runtime error), I no longer had EMC9 either. When trying to do a reinstall, it keeps asking for another disk to be inserted. Then I find I must go through a full page of instructions to get rid of the EMC9 - when it was Roxio that uninstalled it to begin with. Why should I have to do this - including going into and modifying the registry? THIS IS INSANE!!! In my opinion you people have written software that is a piece of crap, and I have wasted countless hours trying to solve this. Never again will I buy a Roxio product. Dick K.

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Roxio is truly a software company that has run amuck. I am unable to reinstall EMC9 because Roxio's EMC10 deleted it before installing itself. Then when EMC10 didn't work (because of a C Library Runtime error), I no longer had EMC9 either. When trying to do a reinstall, it keeps asking for another disk to be inserted. Then I find I must go through a full page of instructions to get rid of the EMC9 - when it was Roxio that uninstalled it to begin with. Why should I have to do this - including going into and modifying the registry? THIS IS INSANE!!! In my opinion you people have written software that is a piece of crap, and I have wasted countless hours trying to solve this. Never again will I buy a Roxio product. Dick K.

 

You aren't posting to Roxio. This is a users forum, and once in awhile, a Roxio person will peruse the threads, but if you want to get in touch with them, contact them directly through their main webpage.

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You aren't posting to Roxio. This is a users forum, and once in awhile, a Roxio person will peruse the threads, but if you want to get in touch with them, contact them directly through their main webpage.

 

I think he is just ranting or he can't read or won't.

 

He made no acknowledgment of your correct statement that EMC 10 does not uninstall EMC 9. It does uninstall a couple of things that conflict because they are upgraded in V10.

 

He does need to do a clean uninstall (above) and copy the disc to his hard drive and install from there just in case there is a defect in the disc.

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