Toast 8 adding noise to my audio

[rosindabow]

I just upgraded to Toast 8 and have noticed a serious audio problem. It is adding a high end noise to my audio tracks. This is original material so I cannot share it with the general public but this is what happens. I finished mixing four new tracks and was doing a test pressing. I played it back and noticed this high end sizzle that I did not notice while mixing. I though it was something I did so I went back in and re-mixed the material. I double-checked to make sure that it sounded pristine - which it does. Once again I put it into a playlist in Toast 8,03 and once again, I got the high end noise. I performed a test by opening the file with Quicktime - they are perfect. No sizzle, high end clear as a bell. I tried it one last time in Toast and same thing. Since my original file was an .aiff stereo de-interleaved file, I converted it into a stereo interleaved file, but no change. I burnt a CD thinking that maybe the noise was only occurring during playback - no such luck - it gets burnt to the CD. The only thing I just noticed is that there is an option in Toast to "dither" the track. I just turned it off and will try opening my original files tomorrow and attempting to load them in with dither off.

 

Has anyone else experienced this problem?

 

By the way, I'm running a Mac dual G5, system OS X 10.4.11, with plenty of memory.

 

Thanks.

[tsaudeng]

dunce3000:

if you really are running QT 7.03 (and not 7.3), you should try to find an installer for Toast 8.01 or even 8.0. There is definitely a problem with Toast 8.03 regardless of QT version used.

 

I have the same problem with DP4 48kaaif files are distorted. It is not there on any other file type. Only 48k. It is digital distortion. This is with 8.0.3 and qt 7.03 All the latest updates. It is a quicktime update that messed with everything As soon as i did the 10.4.11 updates Final Cut Express and toast died. It is not protools related.

 

[freshburn]

What's the sample rate and what software were the files created with?

[Pants]

Thanks for responding guys.

 

I'm looking to make audio CDs from 48kHz WAV/AIFF files - if you could try with Toast 10, and the burned discs do not contain glitches/distortion, then this would be great!

 

I contact Roxio Customer Care about it, asking about the current state of the problem and directing them to this thread. They replied:

 

"Thank you for contacting Roxio Customer Care

 

If you are running Toast 10 with the latest updates to the software and the latest Quicktime updates there is no issue."

 

So - not a comprehensive answer, but a promising one.

 

Let's hope!

 

Pants.

[freshburn]

I sent you a private message of where to send the file. Thanks.

[Stentorphone]

I noticed this is especially a problem when using filters in CD Spin Doctor. They introduce high end distortion.

[rosindabow]

I don't need 9. I need 8 to work properly. How about a 8.0.4? Shouldn't somebody be addressing major issues with the current version rather than releasing a new one?

 

... if not 8.0.4, how about an free upgrade to 9 for 8.0.3 owners who can't use the product as intended?

I totally agree! I was just wondering if they fixed it in version 9. I am going to contact my still open Roxio tech file on this subject and see if anyone replies. I will post any news here. Later...

[rosindabow]

Hey John at Roxio - how about chiming in? You moved a post to the head of the list that was all positive and about how wonderful Toast is. How about addressing my major problem?

[rosindabow]

Some other things I've tried.... I just trashed everything I have associated with Jam and Toast (versions 6 and 8) including preferences and anything else I could find. I used Disk Utility to repaired my preferences and re-started my Mac. I just installed Jam 6.03 and it does NOT work at all. It's like it's not talking to the system. By the way, I am running system 10.4.11. Did the same with Toast 8 with no luck.

I guess I'm writing my own string here...no one else seems to have had a problem.

 

My gut tells me that the problem lies somewhere with the digital sync. I have been a composer for many years and these sounds are very much like the ones we got early on when something in the studio wasn't slaved to a master word clock. The fact that files play back on quicktime leads me to believe that there is an issue between Toast 8 and OS X software.

 

I will keep on but in the meantime, I am beginning a search for a suitable alternative to Toast.

[Maikdoterra]

Yesterday i got to sleep at 8, morning time, and what i could see before doing some tests and updating 3 things Java, Quicktime, and I-tunes and still trying with toast 8 was the next set of things:

 

1. Yes theres something wrong with QuickTime software on mac

 

2. After downlading all the updates from the sites (not from mac software update) and reinstalling all of them, when i burned an audio CD on a CD-R HP media type did the work fine for me, i only tryied with TAO format and there where no noise, no glitches, clear like always.

 

3. When i burned an Audio CD on a CD-RW Memorex 4X using the same format, (i always do this trying not to waist all my CD-R towers and check my mixes) it did´t again, NOISE.

 

4. Perhaps is the type of media we are using, im going to try with Memorex 16X-24X CD-RW Ultraspeed media to find if its the velocity wich the media can be burned.

 

5. I think theres a problem also on toast with the ram fill cache that cant support slow down burning rates.

 

Well i hope this can help, and im going to put it back my next results here soon.

 

Sorry for my English to every body.

[rosindabow]

Does anyone know if this problem was ever addressed and solved in any version of Toast?

[Fargone]

Find out anything? I've been following this thread with a similar issue. I've yet to try a 44.1 clip, but all of my audio discs have been from 48kHz .wav sources burned from a Pro Tools bounce. The audio is fine if burnt by other means (Waveburner for example). The audio CDs I've burned lately have all had some static in them that shouldn't be there.

[rosindabow]

Just letting the post know that Roxio support finally got back to me. They have acknowledged that "This issue seems to be affecting a small amount of users and we are currently looking into this problem." I will post any information that I get. I tend to agree with people that something was changed by Apple - the most likely culprit being Quicktime, although it might be some other new code that was written for the recent OS updates. I am having the same issues with Jam 6.0.3, which always was rock solid before. Something has changed in the manner in which Apple and Roxio addressing the clocking of audio files. It seems like it should be fixable - at least I hope so. There is still no other program out there like Jam or Toast that makes creating CDs as simple as drag and drop. iTunes does not recognize split files as one and you also cannot address the volume differences between files as quickly and as easily as you can in Toast.

 

I hope this gets sorted out quickly... or at least - sooner than never...

[rosindabow]

I am having the same problem with an imported WAV file. Sounds fine in any other software. In Toast it sounds really flat with high-end static all over it. Did you have any luck after updating to 8.0.3?

 

I need to get a CDR off to the pressing plant. HELP!!

 

Sorry to say, but it's broke and they ain't gonna fix it. I have left many messages and Roxio doesn't even bother responding at all. I guess when you are the only game in town (at the moment,) you basically can afford to alienate (screw) a percentage of your users. I only wish there was another better option ... For now - I convert all my 48K files to 44.1KHz and burn them that way. For me, it defeats the most useful and important purpose of Toast - quickly compiling and burning CDs using any file format. I can only assume that most non-professional consumers just use it at 44.1KHz and so never experience the problem. Ain't capitalism grand?

Peace.

[freshburn]

You can run an archive and install and get back to QT 7.x something. Then you can just update to the version of QT that works. QT has a known bug with audio conversion and Apple is aware of it.

[djhubba]

Sweet. I upgrade to 10.4.11, go to burn a CD of AIFFs in Toast 8.0 (with quicktime 7.4.1), hear disturbing crunchy noises during the playback of some of the AIFFs, and then immediately discover this 4 page rabbit hole of unanswered problems. After years and years of satisfaction with Roxio, I am nothing short of shocked to see this forum left so unattended and unresolved. I just submitted my own tech support ticket and now I guess I just sit back and wait for the powers that be at Roxio to tell me that they are aware of this problem and in the meantime: upgrade to 8.03. Which, based on reading other forums, sounds even worse with all the crashing and whatnot that goes with that upgrade while running 10.4.11. Figured I would post here and throw my hat in the ring as yet another completely ticked off customer dealing with this very annoying problem. Standing by with fingers crossed that this issue is resolved ASAP. Since this thread was started 12/10/07, OVER 3 MONTHS AGO, I guess I shouldn't hold my breath...

 

 

 

Dont hold your breath..i have had an open support ticket for awhile with no help. I broke down and spent 90 bucks on Toast 9 hoping it would fix the problems and it did not. To say I was bummed would be an understatement.

[dunce3000]

I just upgraded to Toast 8 and have noticed a serious audio problem. It is adding a high end noise to my audio tracks. This is original material so I cannot share it with the general public but this is what happens. I finished mixing four new tracks and was doing a test pressing. I played it back and noticed this high end sizzle that I did not notice while mixing. I though it was something I did so I went back in and re-mixed the material. I double-checked to make sure that it sounded pristine - which it does. Once again I put it into a playlist in Toast 8,03 and once again, I got the high end noise. I performed a test by opening the file with Quicktime - they are perfect. No sizzle, high end clear as a bell. I tried it one last time in Toast and same thing. Since my original file was an .aiff stereo de-interleaved file, I converted it into a stereo interleaved file, but no change. I burnt a CD thinking that maybe the noise was only occurring during playback - no such luck - it gets burnt to the CD. The only thing I just noticed is that there is an option in Toast to "dither" the track. I just turned it off and will try opening my original files tomorrow and attempting to load them in with dither off.

 

Has anyone else experienced this problem?

 

By the way, I'm running a Mac dual G5, system OS X 10.4.11, with plenty of memory.

 

Thanks.

\

 

 

I have the same problem with DP4 48kaaif files are distorted. It is not there on any other file type. Only 48k. It is digital distortion. This is with 8.0.3 and qt 7.03 All the latest updates. It is a quicktime update that messed with everything As soon as i did the 10.4.11 updates Final Cut Express and toast died. It is not protools related.

 

[djhubba]

Sweet. I upgrade to 10.4.11, go to burn a CD of AIFFs in Toast 8.0 (with quicktime 7.4.1), hear disturbing crunchy noises during the playback of some of the AIFFs, and then immediately discover this 4 page rabbit hole of unanswered problems. After years and years of satisfaction with Roxio, I am nothing short of shocked to see this forum left so unattended and unresolved. I just submitted my own tech support ticket and now I guess I just sit back and wait for the powers that be at Roxio to tell me that they are aware of this problem and in the meantime: upgrade to 8.03. Which, based on reading other forums, sounds even worse with all the crashing and whatnot that goes with that upgrade while running 10.4.11. Figured I would post here and throw my hat in the ring as yet another completely ticked off customer dealing with this very annoying problem. Standing by with fingers crossed that this issue is resolved ASAP. Since this thread was started 12/10/07, OVER 3 MONTHS AGO, I guess I shouldn't hold my breath...

 

 

 

Dont hold your breath..i have had an open support ticket for awhile with no help. I broke down and spent 90 bucks on Toast 9 hoping it would fix the problems and it did not. To say I was bummed would be an understatement.

[dunce3000]

You can run an archive and install and get back to QT 7.x something. Then you can just update to the version of QT that works. QT has a known bug with audio conversion and Apple is aware of it.

Hopefully this means a patch soon. What a drag all this updating crap. How's about making a product that is good for more than a few months. Do we really need all these poor attempts at upgrades. They cost us more than they are worth. Computers are so worthless when it gets like this.

[djhubba]

Sweet. I upgrade to 10.4.11, go to burn a CD of AIFFs in Toast 8.0 (with quicktime 7.4.1), hear disturbing crunchy noises during the playback of some of the AIFFs, and then immediately discover this 4 page rabbit hole of unanswered problems. After years and years of satisfaction with Roxio, I am nothing short of shocked to see this forum left so unattended and unresolved. I just submitted my own tech support ticket and now I guess I just sit back and wait for the powers that be at Roxio to tell me that they are aware of this problem and in the meantime: upgrade to 8.03. Which, based on reading other forums, sounds even worse with all the crashing and whatnot that goes with that upgrade while running 10.4.11. Figured I would post here and throw my hat in the ring as yet another completely ticked off customer dealing with this very annoying problem. Standing by with fingers crossed that this issue is resolved ASAP. Since this thread was started 12/10/07, OVER 3 MONTHS AGO, I guess I shouldn't hold my breath...

 

 

 

Dont hold your breath..i have had an open support ticket for awhile with no help. I broke down and spent 90 bucks on Toast 9 hoping it would fix the problems and it did not. To say I was bummed would be an understatement.

[rosindabow]

How much time do you need? If I can post 10 seconds here, I would do it but I wouldn't feel comfortable posting anything longer than that as this is original, soon-to-be released material. Thanks

I have another interesting piece of information to add to this string. Now my copy of Jam 6 is no longer functioning correctly. The problem lies with 48k files. These files can be files created anywhere. So far I've tested files created in Pro Tools as well as Digital Performer - neither work. Even stranger is that my system is currently being clocked to 48K, not 44.1k, and I would assume that if there were a clocking issue, it would be the other way around. Meaning, that I would be having problems with 44.1k files, not 48k files because my clock rate is set to 48K. When I import the 44.1k files, they sound perfect - they are at the correct pitch and speed. The way Toast has always worked is that it didn't matter what clock rate I had coming into my system, it always played files correctly.

One other thing - iTunes and Quicktime are still playing everything right. Not sure what to try next... any ideas?

[tsaudeng]

i think Jam is using your Toast engine, so issues with QT and Toast will show up in Jam, too.

 

There is another thread regarding 48k/24-bit files and Jam and the response was to use Toast 8.03 with QT 7.3.1.

 

HOWEVER, in doing more testing today with QT 7.1.3 and QT 7.2 along with both Toast 8.01 and 8.03, I have to say that Toast 8.03 DOES NOT completely alleviate the problem. It actually makes it harder to hear, but there are still issues. I have a cut of fairly reverberant drumline playing that makes the problem audible with 8.03. It is clean (at least to my ears) with 8.01 and QT prior to 7.3. Also clean in iTunes and Pro Tools.

 

it's almost worse with 8.03 because it makes it harder to hear the issue. yikes!

 

So, to recap:

 

- QT 7.3+ seems to be problematic (sounds like 8-bit audio) with any version of Toast 7.x or 8.x when previewing/burning 48kHz source files to Audio CD. Less audible in 8.03, but there is still something wrong.

 

- Toast 8.03 has what sounds like quantization error or some other digital noise regardless of QT version used (tested 7.1.3, 7.2, 7.3.1) when previewing/burning 48kHz source files to Audio CD.

 

We've got 40 seats of Toast 8 but fortunately only a couple had upgraded past QT 7.1.6 before we stumbled across this issue.

 

e.

[dunce3000]

yeah, what he said. didn't test Toast 6 but i could only guess that with QT 7.3.x it would still be bad. you gotta go back to QT 7.2 or earlier. that means reinstalling OS X AFAIK (would love to learn otherwise).

Toast 6 has the same issue after the 10.4.11 update. That is why i bought toast 8 only to have the same problem. Come on companies....work together. I think Roxio does not want us contacting tech as it never loads the tech page for me on any computer. It;s loaded 2 out 30 times i've tried. Does anything computer related work in the world anymore???

[dunce3000]

I have a huge library of studio music that no longer can be trusted, due to Roxio.

On the other hand I don't think this problem is just a Roxio problem.

All this occurred for me after I upgraded to OS X 10.4.11.

I dumped OS X 10.4.11 System and reinstalled my original OS X 10.4.3 and that eliminated the use of Quicktime 7.3.1 and iTunes 7.4.2.

For us at our studios, the old version of Roxio 7.1 works fine with clarity.

Just a note, my underlings complained about the reinstalls of all our Adobe CS2 and Acrobat software.

Its a decision, a bit of work versus having the clarity in our CDs.

For now we can work around Quicktime and iTunes, but definitely NO Roxio 8 here any time soon.

 

If they think this is effecting a few, I don't believe it.

I'll be following this post very closely.

We are all suffering. You are not the only one. I don't think they care as long as we give them our hard earned money.

[GrimReaper]

Hi all,

 

Just want to chip in with this thread. I just burnt a whole lot of audio cd's, and found that half of them have this buzzing/distortion kind of effect. They come from pristine mp3 files which iTunes/Fission/Wiretap Studio/QT play perfectly, but when Toast does it stuff to change them to .aiff, this effect appears. I run 10.4.11/QT7.4/iTunes 7.6. With dual drives i have used T8 on one drive and T7 on the other. I did notice last night when redoing the cd's that T7 made more noise than T8, so I ended up trashing T7 and went with T8. There must be something up with the combinations of programs but I have no idea.

 

Hope this helps (not hinders).

[tsantee]

Thanks for responding guys.

 

I'm looking to make audio CDs from 48kHz WAV/AIFF files - if you could try with Toast 10, and the burned discs do not contain glitches/distortion, then this would be great!

 

I contact Roxio Customer Care about it, asking about the current state of the problem and directing them to this thread. They replied:

 

"Thank you for contacting Roxio Customer Care

 

If you are running Toast 10 with the latest updates to the software and the latest Quicktime updates there is no issue."

 

So - not a comprehensive answer, but a promising one.

 

Let's hope!

 

Pants.

I have mostly good news. The audio CD from 48 khz source files sounds perfect using Toast 10.0.2. The audio tracks retain the same length so the resampling is right on. The only problem is when using the player in the Toast audio window to preview the source tracks the intermittent distortion is present. But it is gone on the CD or disc image after resampling is done.