57eve Posted December 12, 2007 Report Share Posted December 12, 2007 I bought, installed and registered this software. I clicked on "Check for updates" and following error message appeared. "The software manager does not recognize this product. Error 13003: version not registered with the flexnet connect" I uninstalled, re installed it and re registered it and i still get this error. Any help would be appreciated. Link to comment Share on other sites More sharing options...
Chaosinmotion Posted December 16, 2007 Report Share Posted December 16, 2007 I had the same problem! I spent over an hour trying to figure out what was wrong. I finally found this forum, so a big "Thank You" to that nice answer. I still have a problem in that I was clicking to get more menu selections to choose from. There is a link right there that says "more menu styles" and when I go to it I get to the download updates page. That's where I wasted so much time. Ugh. Again, thanks for clearing it up. I wish there were more styles to choose from. Link to comment Share on other sites More sharing options...
57eve Posted December 12, 2007 Author Report Share Posted December 12, 2007 57eve, When you click on "check for updates" the update manager takes you to the Flexnet Connect updates service, an an outsourced updates management service that Roxio uses. When your software sends its ID and version # to Flexnet Connect, the service sends back any updates. Since there are no updates for this software and it seems there never will be, Roxio has not registered the software with Flexnet, so rather than a nice "No updates for you" message, you get that error message. Don't worry about the error message, but don't bother looking for updates, either. Regards, Brendon Thanks Brendon Very helpful answer. Regards Steve Link to comment Share on other sites More sharing options...
Brendon Posted December 17, 2007 Report Share Posted December 17, 2007 This software is a 'stripped-down' version of Easy Media Creator 9, sold at a reduced price. To get extra styles you have to buy the full version. Brendon Link to comment Share on other sites More sharing options...
james_hardin Posted December 12, 2007 Report Share Posted December 12, 2007 Don't know about the message but there are no updates for the Red Box version. Link to comment Share on other sites More sharing options...
Brendon Posted December 12, 2007 Report Share Posted December 12, 2007 57eve, When you click on "check for updates" the update manager takes you to the Flexnet Connect updates service, an an outsourced updates management service that Roxio uses. When your software sends its ID and version # to Flexnet Connect, the service sends back any updates. Since there are no updates for this software and it seems there never will be, Roxio has not registered the software with Flexnet, so rather than a nice "No updates for you" message, you get that error message. Don't worry about the error message, but don't bother looking for updates, either. Regards, Brendon Link to comment Share on other sites More sharing options...
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57eve
I bought, installed and registered this software.
I clicked on "Check for updates" and following error message appeared.
"The software manager does not recognize this product. Error 13003: version not registered with the flexnet connect"
I uninstalled, re installed it and re registered it and i still get this error.
Any help would be appreciated.
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