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Tech suport on website does not work



I need tech support for my Easy Media creator 9 (it won't run at all). But when I go to the website & click Contact Technical Support, I'm taken here:



where I'm asked to log in. The site won't accept my login & password, no matter what I do.


Yes, I have done the usual "i forgot my password" thing. I reset it. I re-logged in at the main screen, and logged in here. But i cannot login at the tech support screen.


is the site down? What's going on?

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