Tech suport on website does not work

[BillR]

I need tech support for my Easy Media creator 9 (it won't run at all). But when I go to the website & click Contact Technical Support, I'm taken here:

http://selfserve.roxio.com/Login.aspx

 

where I'm asked to log in. The site won't accept my login & password, no matter what I do.

 

Yes, I have done the usual "i forgot my password" thing. I reset it. I re-logged in at the main screen, and logged in here. But i cannot login at the tech support screen.

 

is the site down? What's going on?

[gi7omy]

I just checked it and it does work, but it seems to be badly lagged (took over 30 seconds to open)

[BillR]

Indeed, the customer service rep had to reset my password, then it worked for me. Thanks!