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Can't login to support/have errors on startup



:ninja: First, I cannot login to Roxio/Sonic support. I have gone 10 rounds and still failed. Yes, I tried changing password, etc.. After changing PW, I login again and it tells me "login failed". Anyway, these are the errors received when I logon the PC:


"Runtime Error


Program:...mon Files\Roxio

Shared\10.0\SharedCOM\Rox Watch Tray10.exe


abnormal program termination"


and then:


"RoxMMTrayApp Module has stopped working


Windows is checking for a solution to the problem..."


Any assistance afforded me in reference to either/both of these problems, will be greatly appreciated! Jim H..

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