Import video from my Canon does not work.

[JEVR]

I am running Vista Business, Roxio Deluxe 9 and a Canon ZR50 camcorder (uses MiniDV). When trying to import video the process runs for 15 seconds & crashes; never gets to copy anything to my PC. What am I missing? Thanks,

[grandpabruce]

I am running Vista Business, Roxio Deluxe 9 and a Canon ZR50 camcorder (uses MiniDV). When trying to import video the process runs for 15 seconds & crashes; never gets to copy anything to my PC. What am I missing? Thanks,

 

Get rid of any spyware/malware on your computer, and defrag your hard drive. Reboot your computer before trying again.

 

Are you using firewire for capturing? If not, you should be.

[JEVR]

Thanks Bruce - mi camera is connected to the device that comes w/Roxio, and the device to the PC via USB; this is as per the instructions. When I start the import process I see the video on my PC's screen and the counter moves as it is importing; 15 secs later it crashes. My PC is clean & plenty of contiguous disk space. Anything related to Codecs, drivers, etc.? Thanks again.

[bimicher]

Thanks Bruce - mi camera is connected to the device that comes w/Roxio, and the device to the PC via USB; this is as per the instructions. When I start the import process I see the video on my PC's screen and the counter moves as it is importing; 15 secs later it crashes. My PC is clean & plenty of contiguous disk space. Anything related to Codecs, drivers, etc.? Thanks again.

 

Per what instructions? Are you talking about the Dazzle device? That is only for capturing from analog devices, not digital. If your camera uses minDV tape, then EMC 9 requires you use a firewire connection to capture, USB does not work properly.