Rebate Con Job

[gearhed]

I've been a faithful user of Easy Media Creator for several years. I always bought each new upgrade. I was pretty happy with version 9 and didn't really consider an upgrade to 10 until I got a rebate offer in my email to upgrade. So, based on that offer I bought version 10. I did this in November of this year. I printed the rebate form and started to fill it out. I immediately see that in order to qualify for the rebate I had to have purchased version 9 between 9/5/07 and 12/31/08. This is also the same time period the rebate offer is good for. So to get $30 back I would have had to bought both versions 9 and 10 within the same time frame. Since I bought 9 quite some time ago, well before 9/5/2007 I don't qualify for the rebate and the rebate is why I bought the upgrade program. Pretty clever, but unethical marketing ploy on the part of Roxio, especially since they took advantage of their existing customers. The rebate details were never laid out in the ad. If this isn't a mistake it should be a crime and probably is. Any company that would take such advantage of my customer loyalty is not a company I will continue to business with.

[gi7omy]

Post your thing to customer services (check the main roxio page for details)

 

Unless there is a Roxio icon at the name, no-one here works for Roxio and we can't help - sorry

 

Oh and btw - change your name - these pages get trawled by spambots and you're just handing over your e-mail to a spammer

[ggrussell]

I immediately see that in order to qualify for the rebate I had to have purchased version 9 between 9/5/07 and 12/31/08.

Are you sure it said EMC 9? Most of the rebates I've seen, those are the dates you need to purchase EMC 10.

[bimicher]

I've been a faithful user of Easy Media Creator for several years. I always bought each new upgrade. I was pretty happy with version 9 and didn't really consider an upgrade to 10 until I got a rebate offer in my email to upgrade. So, based on that offer I bought version 10. I did this in November of this year. I printed the rebate form and started to fill it out. I immediately see that in order to qualify for the rebate I had to have purchased version 9 between 9/5/07 and 12/31/08. This is also the same time period the rebate offer is good for. So to get $30 back I would have had to bought both versions 9 and 10 within the same time frame. Since I bought 9 quite some time ago, well before 9/5/2007 I don't qualify for the rebate and the rebate is why I bought the upgrade program. Pretty clever, but unethical marketing ploy on the part of Roxio, especially since they took advantage of their existing customers. The rebate details were never laid out in the ad. If this isn't a mistake it should be a crime and probably is. Any company that would take such advantage of my customer loyalty is not a company I will continue to business with.

 

Those are the dates for the EMC 10 rebates. For the EMC 9 rebates the dates are from sep 2006 according to the rebates web-page.

[Jet Jock 166]

I've been a faithful user of Easy Media Creator for several years. I always bought each new upgrade. I was pretty happy with version 9 and didn't really consider an upgrade to 10 until I got a rebate offer in my email to upgrade. So, based on that offer I bought version 10. I did this in November of this year. I printed the rebate form and started to fill it out. I immediately see that in order to qualify for the rebate I had to have purchased version 9 between 9/5/07 and 12/31/08. This is also the same time period the rebate offer is good for. So to get $30 back I would have had to bought both versions 9 and 10 within the same time frame. Since I bought 9 quite some time ago, well before 9/5/2007 I don't qualify for the rebate and the rebate is why I bought the upgrade program. Pretty clever, but unethical marketing ploy on the part of Roxio, especially since they took advantage of their existing customers. The rebate details were never laid out in the ad. If this isn't a mistake it should be a crime and probably is. Any company that would take such advantage of my customer loyalty is not a company I will continue to business with.

 

The form is screwed up I think. I too purchased Creator 9 a long time ago. What they want is proof of purchase of Creator 10 (even though the form says 9)and the Key of your earlier version. I sent mine in and it was approved no problem. Iwould also send a copy of Creator 9's manual title page even if you enter the key of the previous version. Good luck

[John at Roxio]

I'll have it looked into.

 

*Edit*

I think you are probably confusing the date of purchase for EMC 10 which must be made between 9/5/07 and 12/31/08 to be eligible for the mail in rebate. There are no date requirements for the purchase of the prior version. The prior version could be made in 2000 and would still be accepted as long as its retail and a qualifying product.