Clean Install didn't work!

[Tarkenton]

I don't think I have ever been so frustrated with a software product as I am now with Roxio EMC 9.1, and I have been using PC's for over 20 years. I have a Dell Dimension 8300 running Windows XP Professional. I had a previous version of Roxio installed when I attempted to install 9.1 (WHY DOESN'T ROXIO TELL YOU TO UNINSTALL THE APPLICATIONS IN THEIR OWNERS' MANUAL????)

 

Okay, after my big mistake, my system seems unable to successfully recover. I have done every step precisely as suggested in the "Clean Installation" procedure without success. I have booted XP in every possible configuration I can think of with no effect. I have run Norton Systemworks and fixed any problems it uncovered. Nothing seems to help, and I have attempted this procedure FOUR TIMES!

 

Of course the installer tells me (every time) that the installation was successful, but when I attempt to run any of the Roxio applications, nothing happens. A review of the tasks in the Windows task manager shows that the application is running, but for whatever reason there is no window.

 

I have run out of patience with this product and with this company. I would be extremely grateful if anyone has any suggestions.

 

Thanks.

[Brendon]

I have run out of patience with this product and with this company. I would be extremely grateful if anyone has any suggestions.

 

Thanks.

Hello,

 

9.1 came in two different flavors [suite and Deluxe] and by three different modes of delivery,

-ESD of 9.1 - purchased by download

-disc of 9.1

-a large downloadable updater to 9.1 for those who already had 9.0 installed

 

Which of these are you installing from, please?

 

Brendon

[grandpabruce]

I don't think I have ever been so frustrated with a software product as I am now with Roxio EMC 9.1, and I have been using PC's for over 20 years. I have a Dell Dimension 8300 running Windows XP Professional. I had a previous version of Roxio installed when I attempted to install 9.1 (WHY DOESN'T ROXIO TELL YOU TO UNINSTALL THE APPLICATIONS IN THEIR OWNERS' MANUAL????)

 

Okay, after my big mistake, my system seems unable to successfully recover. I have done every step precisely as suggested in the "Clean Installation" procedure without success. I have booted XP in every possible configuration I can think of with no effect. I have run Norton Systemworks and fixed any problems it uncovered. Nothing seems to help, and I have attempted this procedure FOUR TIMES!

 

Of course the installer tells me (every time) that the installation was successful, but when I attempt to run any of the Roxio applications, nothing happens. A review of the tasks in the Windows task manager shows that the application is running, but for whatever reason there is no window.

 

I have run out of patience with this product and with this company. I would be extremely grateful if anyone has any suggestions.

 

Thanks.

 

Francis, is that you?

[Beerman]

Francis, is that you?

Do you mean Fran Tarkenton?

[grandpabruce]

Do you mean Fran Tarkenton?

 

You bet I do.

[malatekid]

The update applies to retail version of the EMC 9.0 Suite or Deluxe Suite. It is to be installed on top of the existing version 9.0.

 

http://www.roxio.com/enu/support/emc9/software_updates.html

[Wingwiper]

This is something you need to research for yourself, prior to doing.

 

I was an avid user of Norton System Works for years. What I learned was very simple in the XP enviroment, it created lotsa of conflicts. I tried running a stripped down level of Nortons, kept the Virus and did away with everything else. I finally got rid of Norton's altogether and downloaded for FREE, AVG and Windows Defender. I have eliminated many of the problems that shadowed me for years. Whether this will solve problems with Vista, I do not know, but it sure did with XP. I get Daily updates with AVG and Windows Defender is by Microsoft and seems to work fine. I do a weekly scan with Adware and Spybot and it comes back Healthy. I use Uniblue's Registry Booster and all has been Great for almost a year now.

I do not have DAO or Drag to Disk on my computer and have kept DVD/CD Software to a min and have only what I use on my system, anything elese that was there for the sake of being there has been omitted.

 

Good Luck

[gi7omy]

In addition, 9.1 addressed Vista problems only - it doesn't make a scrap of difference with XP so in that case it is not essential to install it