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Roxio Creator Basic v9 crashed


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Question

I have Roxio Creator Basic v9 on my computer. It came pre-installed on the computer when I bought it. When I try to open the program I get the following message:

 

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: Roxio_Central33.exe

Application Version: 3.30.69.2

Application Timestamp: 455a2604

Fault Module Name: StackHash_7aa3

Fault Module Version: 6.0.6000.16386

Fault Module Timestamp: 4549bdc9

Exception Code: c0000374

Exception Offset: 000af1c9

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 7aa3

Additional Information 2: cfc3e477ceab23b612515e218f987fe2

Additional Information 3: 5b00

Additional Information 4: de66c69ba0aef4cd05920f0d99878486

 

I have already uninstalled and reloaded it from the recovery petition of the hard drive with no luck getting it to run. The program ran fine when I first bought the computer, but something has changed. HP is sending me a recovery disc to use to the computer back to factory specs. Should I use the recovery disc or is there a better option?

 

Thanks in advance for the help,

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