Roxio .jpgs crash Photoshop PS3

[johnelle]

After finally getting through the antivirus registry debacle I have been using Roxio 10 for about a month. I mainly use the videowave function for quick editing of home movies. When I take a snapshot of a frame using videowave the resulting file crashes Photoshop PS3 if I try to edit it. I can edit it inside Roxio (Photosuite) and write it out to disk but the resulting file always crashes PS3. I've had this happen with three different images from 3 different movies.

 

This is merely FYI since I know from previous experience that the standard answer to these types of issues is that its "not our fault." I will also report to Adobe.

[johnelle]

Ok to answer some of the questions...

 

Yes the same behavior happens in the Extract Image functionality of MediaManager. This behavior only seems to happen with .jpegs that are created from scratch within Roxio 10. If you take a .jpeg from a camera or from Photoshop, edit it in Roxio and then read it back into Photoshop it works fine.

 

On the latest example (out of media manager per request) the XP properties says:

Width: 640 pixels

Height 480 pixels

Horiz. Resolution: 96 dpi

Vert. Resolution: 96 dpi

Bit Depth: 24

Frame Count: 1

Creation Software: Roxio Photosuite

etc.

 

Its probably deep in the bits somewhere and I'm not inclined to debug it. As I age I seem to be more and more resentful of wasting time debugging problems with software I paid decent money for...

 

My conclusions are:

1) Photshop shouldn't crash no matter how screwed up the file is. I have contacted Adobe support

and submitted the files.

 

2) Something is obviously bogus about the .jpegs coming out of the video extract function.

I have never seen Photoshop crash in many many years of using it so Roxio is clearly doing

something not covered in their QA test suite (which is probably quite massive at this point).

[ggrussell]

All the extracted images I tested display fine in Windows Explorer and Windows Image Viewer, Corel Paint, Ulead Photo Impact and even PhotoShop Elements 4. They also worked fine in several draw packages like Corel Draw and Serif's Draw Plus. Layout apps like PageMaker 7 and Serif PagePlus X2 had no problems either.

 

As far as I can tell the files are standard JPEG without EXIF metadata.

 

Have you tried uninstalling and reinstalling your PhotoShop? Files can get corrupt or there may be a .DLL conflict on your machine. BTW, did you mean PhotoShop CS3? PhotoShop 3 is rather old.

[johnelle]

Yes I mean CS3. I probably have a copy of PS3 but I don't think it would run on any modern OS.

 

I have no interest in reloading Photoshop since it works fine in every other case. We'll see what Adobe says.

 

John

 

Ok to answer some of the questions...

 

Yes the same behavior happens in the Extract Image functionality of MediaManager. This behavior only seems to happen with .jpegs that are created from scratch within Roxio 10. If you take a .jpeg from a camera or from Photoshop, edit it in Roxio and then read it back into Photoshop it works fine.

 

On the latest example (out of media manager per request) the XP properties says:

Width: 640 pixels

Height 480 pixels

Horiz. Resolution: 96 dpi

Vert. Resolution: 96 dpi

Bit Depth: 24

Frame Count: 1

Creation Software: Roxio Photosuite

etc.

 

Its probably deep in the bits somewhere and I'm not inclined to debug it. As I age I seem to be more and more resentful of wasting time debugging problems with software I paid decent money for...

 

My conclusions are:

1) Photshop shouldn't crash no matter how screwed up the file is. I have contacted Adobe support

and submitted the files.

 

2) Something is obviously bogus about the .jpegs coming out of the video extract function.

I have never seen Photoshop crash in many many years of using it so Roxio is clearly doing

something not covered in their QA test suite (which is probably quite massive at this point).

[johnelle]

When I get some time I can provide more details. The origin of the jpegs are all from Videowave but I have edited them in the photoeditor too since I can't edit them in my tool of choice. Nothing special about the image settings. Whatever the default is.

 

As background I have used Photoshop since V2 and Roxio since V4 (I think it was called something else back then). PS3 is V10 I believe.

 

Yes Photoshop shouldn't crash but this is the first time I've every seen it crash that I remember. I don't know all the details but the current version of Elements is 6. PS3 came out this Summer. I would expect that E6 and PS3 have shared code.

[sknis]

After finally getting through the antivirus registry debacle I have been using Roxio 10 for about a month. I mainly use the videowave function for quick editing of home movies. When I take a snapshot of a frame using videowave the resulting file crashes Photoshop PS3 if I try to edit it. I can edit it inside Roxio (Photosuite) and write it out to disk but the resulting file always crashes PS3. I've had this happen with three different images from 3 different movies.

 

This is merely FYI since I know from previous experience that the standard answer to these types of issues is that its "not our fault." I will also report to Adobe.

 

I'm not going to blame your issue on PS3 or on your computer but I would really like to try to duplicate your results. I do not have PS3 but only PS Elements 5. I doubt if the image import to the program would be that much different.

 

From the title, I am assuming that you are saving the screen shots a jpeg rather than png or BMP or other. Are you saving them with a special jpeg format? Are you opening them in PS3 as a special format image?

 

Standard definition video or high definition? What format is the original video file and where did you get it? I tried grabbing an image from an AVI, mpg2 and mov formats videos and nothing crashed.

 

Do you get the same result if you capture an image from Media Manager? Open Media Manager and right click on the video. Select extract image and a small window will open. Enlarge that as much as you can by dragging the sides. There is no control for full screen. Now extract the image. Does PS3 crash when you add that image?

 

Capturing an image from a video in either VideoWave or Media Manager, is essentially doing a screen shot of the image. Do you have any program that might interfere with the screen shot capture. I have jing, SnagIt and Camtasia Studio on my computer (all screen shot capture programs) and that doesn't seem to cause a problem.

 

Sorry for all the questions but issues like this intrigue me.

[ggrussell]

I did successfully open a Videowave snapshot JPG in PhotoShop Elements 4. According to it the file is 640X480, but doesn't seem to be reading the DPI correctly. PSE4 thinks the DPI is Zero pixel per inch and is 2147483.647 inches X 2147483.647 inches which is square. ???

 

If I right click on the file in Windows Explorer and choose Properties/Advanced, I get: 640X480, 96dpi, 24bit color.

 

Oddly enough, Ulead Photo Impact 11 reports the files as 640x480, 72 dpi, Color model YCbCr (YUV), Sampling factor: 4:1:1, JFIF marker yes, Adobe marker No.

 

Using EXIF metadata, the resolution is set to 'zero' so Looks like PhotoShop is only reading the metadata and nothing else. Looks like a PhotoShop problem to me. There are lots of JPEGs without EXIF metadata.