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Curve

NTLDR mystery

Question

ROXIO installs blew away NTLDR twice on my WIN XP Pro system. Once, during one of the many install atepmpts, I did try and reboot, the NTLDR file was blown away and I had to take ot to my local computer shop to get through the boot sequesnce. That $100 exercise didn't cure me though, and a few days later I tried loading EMC10 again, this time disabling antivirus, spyware and firewalls before the attempt. Well, it still blew NTLDR away again. Another $100 trip to the shop. However on this load, EMC did get through the install and actually said finish. That looked good, right ? WRONG !!

 

The program and modules all actrually run appropriately now (fingers crossed), it seems. But my SPyBot S&D sure has a problem with. EMC 10 hs inserted itself in my System Variables PATH, and the the spyware is balky at best. ROXIO's answer, paraphrasing, "we're trying to fix this. don't let your spyware alter ROXIO registry entries. Reload EMC 10."

 

You've got to be kidding. Did I not tell you that I spent over two hundred dollars fixing NTLDR problems during installs ? Why on earth would I want to try loading it again ???

 

I've looked in my Control Panel and have no icon for "Software Updates" per this pinned post response;

 

lease see the following article for details http://kb.roxio.com/content/kb/General%20I...N?set-locale=en

 

Note: The article includes these important instructions at the end. We still recommend reading the entire article though.

 

Important: After installing Easy Media Creator 10, it is recommended to run software manager for any available updates to prevent the issue such as "NTLDR is missing" from re-occurring.

 

a. Install Easy Media Creator 10.

b. When prompted to restart your computer, click “No”.

c. Go to Control Panel and then double click on Software Update.

Note: You may need to click “Switch to Classic View” to find Software Update.

d. Place a checkmark on “Roxio Easy Media Creator 10.0 Update” and click Install.

e. Restart your computer after the patch installation is completed

 

 

I do run Classic View. Where else might this Software Updates applet be found ?

 

Thanks

Edited by Curve

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Although the Missing NTLDR error is quite upsetting and appears to be quite fatal, it is actually one of the easier problems to fix. Before it happens to you again, see (and save) the following MS Knowledgebase article.

 

http://support.microsoft.com/kb/555304/en-us

 

If you have a floppy disk, you can format it as a bootable disk and copy to it two files:

NTLDR

NTDETECT.COM

 

Then, if you have the problem, boot from the floppy and copy the two files back to the C:\ drive. When it happens, you will probably find that all files in the root of C: have been lost. What I also did, in addtion to making the floppy, was to create a directory into which I copied all the files in the root of C: so I could get them all back.

 

This doesn't prevent the problem from happening, but makes it easy to recover.

 

Stan

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That page is no longer there (I've a feeling the wrong info was posted)

 

Open the Home app (the desktop icon) and there should be a link there for software updates.

 

I'm working on a customer's computer atm so I can't recollect exactly where it is, but it will be there somewhere

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That page is no longer there (I've a feeling the wrong info was posted)

 

Open the Home app (the desktop icon) and there should be a link there for software updates.

 

I'm working on a customer's computer atm so I can't recollect exactly where it is, but it will be there somewhere

 

 

Home app (desktop icon) ??? ....What are you refering to ?

 

I'm running WIN XP Pro.

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Home app (desktop icon) ??? ....What are you refering to ?

 

I'm running WIN XP Pro.

The Home app is the one with all the programs that are included with Roxio. It may be listed on your desktop or the quick toolbar as well as under the Start, Programs, Roxio menu.

post-79-1199420783.jpg

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The Home app is the one with all the programs that are included with Roxio. It may be listed on your desktop or the quick toolbar as well as under the Start, Programs, Roxio menu.

 

Gotcha !

 

Thanks

 

Curve

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