device error - sense code(3 73 04) - Program memory Area/RMA update failure - sequential write

[Dagger]

I keep getting this error message when I try to burn my home movies onto a DVD. I am using Premier Elements 3.0 and have checked for updates, but there are none. I have tried putting the DVD in the tray before opening Elements and then choosing the project. I have tried hitting the rescan button a couple of times. I have tried completely restarting the PC before putting the disk in the tray before starting the program. I have tried Memorex +R(16x) and Sony +R(1x - 16x). The burn gets almost all the way dont when I get this message. So far I have gone thru 3 Memorex and 2 sony disks. I have also removed and reinstalled Elements 3.0 and Photoshop 5.0. Any Ideas???

[grandpabruce]

Hi

The laptop is new and I am fumbling trying to learn how to use the software. The Adobe box looked easy to turn the home movies into DVD's so that was the program I am using. But the adobe forum people told me to burn it to a folder then use Roxio to burn it to a disk....so we will see what happens.

 

Thanks for your help guys.

Bob

 

I hope that when you try the EMC 9 software, it works. If you have problems with that, then come back and post your problem, because I doubt that anyone, in these forums, gives a d**n about the Adobe software not working.

[d_deweywright]

"Is is good media or is it Memorex?" How did you know it was Memorex??? I went to staples yesterday to buy some RW disks but they didnt have any +RW (1x - 16x) so I bought Sony (+R 1x - 16x).

 

The link in this thread used Sony's and said he had no problems. But not for me. I wasted 2 Sony's and one more Memorex before I burned to a folder. On Thursday when I am home from work and have time to figure out Roxio I will try again.

 

Thanks Guys

Bob

You might try yet another brand or two of discs, and maybe find that makes a difference, but the fact that your machine is new really has no bearing on whether or not the DVD drive may be going bad. They can be bad right out of the box, or after one or two burns. So, don't get stuck in the, "It's practically brand new so it must still be good" rut. The error message indicates a problem writing to the disc, and it could be either a drive/disc incompatibility issue, or a bad drive issue.

 

Good luck!

[sknis]

Hi Guys

 

I just used Roxio to burn a DVD. I used the Memorex disk and it works fine. I am now burning another copy. I will continue to use Roxio and hopefully that will work for me.

 

Thanks for all your help.

Bob

 

What fixed the problem??

[bimicher]

I keep getting this error message when I try to burn my home movies onto a DVD. I am using Premier Elements 3.0 and have checked for updates, but there are none. I have tried putting the DVD in the tray before opening Elements and then choosing the project. I have tried hitting the rescan button a couple of times. I have tried completely restarting the PC before putting the disk in the tray before starting the program. I have tried Memorex +R(16x) and Sony +R(1x - 16x). The burn gets almost all the way dont when I get this message. So far I have gone thru 3 Memorex and 2 sony disks. I have also removed and reinstalled Elements 3.0 and Photoshop 5.0. Any Ideas???

 

Why are you posting here? Your problems have nothing to do with EMC 9 since you are not even using that program but Premier Elements which is an Adobe product. You should be asking your questions on their forum if they have one.

[Dagger]

I don't know what the problem was or what fixed it but I have copied about 5 DVDs without any problems. Maybe Adobe was the problem. It did crash a few times while I was authoring my movies. Maybe I had problems burning the movies that crashed? I do know that it froze up a few times with the last movie and I got tyat messgae each time i tried to burn it.

[sknis]

Why are you posting here? Your problems have nothing to do with EMC 9 since you are not even using that program but Premier Elements which is an Adobe product. You should be asking your questions on their forum if they have one.

 

In addition, your burner is going bad.

[Dagger]

Well I am using adobe but also have Roxio 9.0 creator deluxe. When I did a google search for that exact wording it brought me to this link..

 

http://forums.support.roxio.com/index.php?showtopic=29121

 

The computer I am using was bought new in July. I havent installed any programs other than adobe and roxio. It is a clean machine. How could the burner be going bad? I have only used it to burn 7 DVD's.

 

The specs are below....if that helps?

 

 

Inspiron 1720, Intel Core 2 Duo T7500, 2.2GHz, 800Mhz, 4M L2 Cache

1 313-5476 Ruby Red Color with Microsatin Finish $0.00

1 466-8374 2GB, DDR2, 667MHz 2 Dimm for Inspiron 1720 $0.00

1 320-5504 High Resolution, glossy widescreen 17.0 inch display (1920 x 1200) $0.00

1 320-5468 256MB NVIDIA GeForce Go 8600 $0.00

1 466-8379 160G 5400RPM SATA hard drive 5400 RPM $0.00

1 420-6556 Microsoft Windows Vista Home Premium Edition, English $0.00

1 313-5195 DELL RESOURCE DVD,BACK-UP,INSP1720 $0.00

1 420-5769 Internet Search and Portal $0.00

1 420-5924 Icon Consolidation Application $0.00

1 420-6436 Vista, PC-Restore, Dim/Insp $0.00

1 420-6995 DELL SUPPORT 3.4,DIM/INSP $0.00

1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access $0.00

1 420-7026 Media Direct 3.3 $0.00

1 420-7244 Dell Support Center 1.0 $0.00

1 430-0493 Integrated 10/100 Network Cardand Modem, for Inspiron $0.00

1 341-4716 8X DVD+/-RW Dual Layer Drive $0.00

1 420-6464 Roxio Creator Basic $0.00

1 313-5014 Integrated Sound Blaster Audigy $0.00

1 430-2337 Intel 4965AGN Wireless-N Mini Card $0.00

1 320-5681 Integrated 2.0M Pixel Webcam $0.00

1 412-0968 Creative Earbud EP630 $0.00

1 420-6592 Network Associates McAfee 8.0 English, 3-Year Subscription $0.00

1 312-0519 56 WHr 6-cell Lithium Ion Primary Battery, Inspiron 1720 $0.00

1 412-0148 No Internet Service Provider Requested $0.00

1 420-6589 Microsoft Office 2007 Home and Student Edition $0.00

1 950-3337 1 Year Limited Warranty $0.00

1 412-0360 Soft Contracts - Banctec $0.00

1 960-2780 Warranty Support,Initial Year $0.00

1 987-8109 No Warranty, Year 2 and 3 $0.00

1 987-5447 Dell Hardware Warranty PlusOnsite Service, Initial Year $0.00

1 983-3100 Type 3- Third Party At HomeService, 24x7 TechnicalSupport, Initial Year $0.00

1 310-8628 You have chosen a Windows Vista Premium System $0.00

1 310-9348 Intel Centrino Core Duo Processor $0.00

1 320-5804 Premium Deep Rich Red with Soft Touch LCD back color w/ 2.0M pixel Camera Insp 1720 $0.00

1 466-7741 Thank you for choosing Dell $0.00

1 412-0943 Basic digital Music,Photo and Game experience $0.00

1 420-6466 Roxio 9.0 Creator Deluxe/MyDVDDeluxe, for Inspiron/Dimension

[gi7omy]

The error code you are getting is indicative of a faulty burner - best contact Dell

 

btw - you didn't even mention problems with Roxio - just Adobe

[Dagger]

Hi

The laptop is new and I am fumbling trying to learn how to use the software. The Adobe box looked easy to turn the home movies into DVD's so that was the program I am using. But the adobe forum people told me to burn it to a folder then use Roxio to burn it to a disk....so we will see what happens.

 

Thanks for your help guys.

Bob

[bimicher]

Hi

The laptop is new and I am fumbling trying to learn how to use the software. The Adobe box looked easy to turn the home movies into DVD's so that was the program I am using. But the adobe forum people told me to burn it to a folder then use Roxio to burn it to a disk....so we will see what happens.

 

Thanks for your help guys.

Bob

 

Well, you should have mentioned that you were using EMC 9 to burn DVDs

 

From your intial post it seems you have created a video file using Elements and you now want to burn that video file to a DVD using myDVD. Is that correct?

 

In what format is the video file you want to burn? What folder did you create using Elements? Exactly what steps are you taking to do the burn? Give as much detail as possible from the time you launch myDVD.

[Dagger]

Hi Myguggi

 

Im just as confused as you. Let me start over. I have always created and burned with Adobe. Last night someone in the Adobe forum (I posted there after someone here told me I should) told me I should create the DVD to a folder (I created a folder) then using Roxio to burn the DVD. I haven't done that yet and will try on Thursday. I have to go to work today and won't be home until Wed night.

 

I posted here first because of that link and I really wasn't sure whether Adobe burned the DVD or it created it and then "talked" to Roxio to burn it. I thought Roxio was the software that "controlled" the burner and helped other programs use it.

 

Anyway I will use the Roxio program on Thursday and see how it works and post back.

 

I appreciate your time and help.

Bob

[sknis]

Hi Myguggi

 

Im just as confused as you. Let me start over. I have always created and burned with Adobe. Last night someone in the Adobe forum (I posted there after someone here told me I should) told me I should create the DVD to a folder (I created a folder) then using Roxio to burn the DVD. I haven't done that yet and will try on Thursday. I have to go to work today and won't be home until Wed night.

 

I posted here first because of that link and I really wasn't sure whether Adobe burned the DVD or it created it and then "talked" to Roxio to burn it. I thought Roxio was the software that "controlled" the burner and helped other programs use it.

 

Anyway I will use the Roxio program on Thursday and see how it works and post back.

 

I appreciate your time and help.

Bob

 

Read this thread. I'm not sure it is your problem/fix but no harm in trying.

 

Is is good media or is it Memorex?

[ogdens]

Hi Myguggi

 

Im just as confused as you. Let me start over. I have always created and burned with Adobe. Last night someone in the Adobe forum (I posted there after someone here told me I should) told me I should create the DVD to a folder (I created a folder) then using Roxio to burn the DVD. I haven't done that yet and will try on Thursday. I have to go to work today and won't be home until Wed night.

 

I posted here first because of that link and I really wasn't sure whether Adobe burned the DVD or it created it and then "talked" to Roxio to burn it. I thought Roxio was the software that "controlled" the burner and helped other programs use it.

 

Anyway I will use the Roxio program on Thursday and see how it works and post back.

 

I appreciate your time and help.

Bob

 

You might want to get some RW discs till you find out what your problem is (you can re-use them).

[Dagger]

"Is is good media or is it Memorex?" How did you know it was Memorex??? I went to staples yesterday to buy some RW disks but they didnt have any +RW (1x - 16x) so I bought Sony (+R 1x - 16x).

 

The link in this thread used Sony's and said he had no problems. But not for me. I wasted 2 Sony's and one more Memorex before I burned to a folder. On Thursday when I am home from work and have time to figure out Roxio I will try again.

 

Thanks Guys

Bob

[Dagger]

Hi Guys

 

I just used Roxio to burn a DVD. I used the Memorex disk and it works fine. I am now burning another copy. I will continue to use Roxio and hopefully that will work for me.

 

Thanks for all your help.

Bob