Impossible to DL Popcorn and Toast Updates on iMac ?

[Torelia]

Hello to everybody,

I am, to say the least, AGGRAVATED.

Have sent four requests to Roxio to receive practical - and practicable - help to DL updates, first of Popcorn 3, and today of Toast 8 which I needed and do begin to regret purchasing.

The reason for the aggravation being that NO ACCESS TO UPDATES has been at all possible on my Intel iMac Tiger 10.4.11.

I keep turning around in circles on Roxio's site, between the "My account" page and "Download" button, the "Software page", and back again. No way to actually access the update DL.

Roxio has replied to ALL of my requests with an assortment of automatically generated emails which all give me the same - ineffective - information re my order, account, password, DL links, etc. No personal attention appears to be granted.

WHAT ON EARTH AM I TO DO ?

Am very dissatisfied and disappointed with this situation which has lasted for more than a month.

 

Are there other users (Mac users?) who have had the same problem? How did you get it solved ?

Can somebody in the Roxio team help ?

Does anyone have an email address other than the usual "Sonic Store" or "sonicstorecs@digitalriver.com" which only generate the usual collection of standard replies which have, in my case, proved to be completely ineffective ?

Sorry for the tone of this message, but my patience is at an end and my nose feels flat after hitting the same wall too many times.

THANKS VERY MUCH INDEED for any useful advice that you can give me.

Torelia

 

 

 

[tsantee]

I've seen posts by users that report problems getting to the download. Here is one thread that may provide you a solution.

[Torelia]

THREE CHEERS for Tsantee, Eugene and Oregon !

I cannot thank you enough: the thread you provided put me on the right track. I do have Intego on my iMac, and in fact had to deactivate not only the Netbarrier firewall but also "information hiding", use Firefox instead of Safari, AND deactivate Little Snitch (wonder why?), to get the downloads.

But only after managing to re-access my Roxio account to which Roxio has given me a second, useless, password which I now changed for a third one.

But obviously, the clue to any sort of entrance on Roxio's site is that one enables the computer to decline its full identity with all details.

 

I AM REALLY GRATEFUL FOR YOUR HELP !

 

As for Roxio's customer policy, I am sorry to state that I find it arrogant, incompetent and generally user-unfriendly.

What can one do, living abroad, when no thinking individual replies to mails?

Most freeware suppliers are angels of efficiency compared to what I have experienced during the past month.

 

Well, it ended well thanks to you.

My very best regards

Torelia