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The Cats Meow

Runtime Error

Question

 

 

I asked for help in Easy Media Creator 9 for Vista Forum, but have not received any help as yet.

I submitted a Ticket, am still waiting for a reply.

I did the Chat bit and both times they came me something that did not get rid of the Runtime Error.

Here is what happened:

 

 

It Was working fine last night before turning off computer.

This morning I started up VideoWave, selected New Production, then ADD Photo/Video and received Runtime Error

 

I also tried to save a Production and received Runtime Error.

 

I do not get a Runtime Error when I ceate an Email File from this Production, but when I try to save the Production I get a Runtime Error.

 

This is what I get:

Program:c:\Program Files\Roxio\VideoUI9\VideoWave\9.exe

 

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information.

 

I tried everything that I could find on the forums and Chat and websites and nothing works.

 

I am getting annoyed and really angry.

 

There product when it works is fantastic.

Why do they have to have a software that has to be uninstalled in such a long and crazy procedure. I have uninstalled and reinstalled 3 times because of prior problems. I takes a long time to do this.

 

Is Easy Media Creator 10 any better?

 

I have 9 and tried to install 9.1 because I have Vista, and that was the beginning of my problems. I finally had to remove 9.1 so 9 would work again.

 

Now this problem popped up.

 

The only thing I can think of is that I have new software RegCure and ran it. Could this have caused my Runtime Problem? It was working last night after I installed and ran RegCure, so I cannot see that as the problem, but who knows.

 

It shouldn't have. I needed to run a clean up because my computer was crashing too many times and would not not boot up or turn off correctly. Now that works fine because I ran the RegCure.

 

Maybe I have to uninstall Roxio again and reinstall so it goes after the RegCure install.

 

I don't know what to do.

 

I cannot use VideoWave.

 

Another thing. After all the prior problems and finally getting it work before this problem happened, I lost the ability to access Capture via VideoWave. I was able to at one time. Now I lost it.

Edited by The Cats Meow

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Guest ml
The only thing I can think of is that I have new software RegCure and ran it. Could this have caused my Runtime Problem? It was working last night after I installed and ran RegCure, so I cannot see that as the problem, but who knows.

 

 

That might have done it.

 

Have you tried a Windows Add\Remove programs...... Repair? What else have you tried?

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That might have done it.

 

Have you tried a Windows Add\Remove programs...... Repair? What else have you tried?

 

 

Thank you for moving me to the right forum.

 

I am going to try a repair.

 

 

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Thank you for moving me to the right forum.

 

I am going to try a repair.

 

I tried repair. I stopped Firewall, stopped my virus check.

Selected Change and then Repair.

 

It started installing and then stopped with an error.

 

 

The wizard was interrupted before Roxio Easy Media Creator 9 Suite could be completely installed.

Your system has not been modified. To complete installation at another time, please run setup again.

 

Click Finish to exit the wizard.

 

Then this window pops up: Fatal error during installation.

 

What am I doing wrong?

 

 

 

Separate question: How do I include a JPG picture?

 

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It cannot be salvaged at this point…

 

Follow the Clean Install procedures to the letter. – Here

 

 

Okay, that got me back working.

 

Do I have to be afraid to run Reg Cure?

 

Or was it that Roxio had to be installed after Reg Cure was installed?

 

 

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Okay, that got me back working.

 

Do I have to be afraid to run Reg Cure?

 

Or was it that Roxio had to be installed after Reg Cure was installed?

 

 

I just received an answer from Roxio.

 

They said to add all Roxio and Sonic Registry Keys to Ignore list so it does not remove them when my RegCure runs.

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