This may be a no-brainer for some, but with my experience limited to MS Word, Excel, PowerPoint, and Outlook, it was a show-stopper for me. In case there are more like me, I hope this helps.
I wanted to print two labels per sheet on my 8962 Avery Ink Jet DVD Labels sheets. I crawled through the unfamiliar Label Creator window, eventually got something acceptable with no frills that took me 10 times longer than my usual trusty Sharpie marker, and proceeded to Print...
I selected the template for Avery 5931, saw only one upper disc label populated and one lower greyed out and blank in the Print Preview pane, so I ignorantly selected Number of Copies: 2. The Print Preview pane didn't change, but what the heck, I clicked on Okay and got... one sheet with only one disc label and one blank label.
Here's where my need for anger management kicked in as my frustration built up. It was 8 a.m. EST and still 3 hours before phone Tech Support opened up. Their recording suggested searching for a solution at support.roxio.com. I tried RoxAnn, but that novelty somehow interpretted "How do I print two disc labels per sheet?" as a problem WRITING to disc. I checked the FAQs but didn't see any printing topics. I submitted a Help Ticket, hopefully without too much aggravation and profanity. I read every topic through all 15 pages of this How To/Usability discussion. It finally became 11 a.m. EST and I was able to talk to "Steve" in Tech Support.
I may have a lot of personal aggravation using EMC10 by the seat of my pants (without a user manual) but I have great praise for the demeanor and competence of Tech Support, both in the past and today. Thanks, Steve!
The answer: Click on the lower greyed out disc. It becomes white and populated with the label information, same as the label above it. Now I print what I see, and get two disc labels on the sheet.
I thanked Steve for the solution, but asked where I could have found this simple instruction in any Roxio user documentation or Help facility, if there is any. He didn't sound like he knew, but said many other (non-MS?) graphics programs use a preview pane for options. I said every MS preview pane I've dealt with is just for status, and there's nothing to click or select that I knew of.
Why doesn't Roxio put an instruction on the Print... window, "Click on disc image in Print Preview to activate printing" or something like that. Is this step that universal in other applications?
Folks-
This may be a no-brainer for some, but with my experience limited to MS Word, Excel, PowerPoint, and Outlook, it was a show-stopper for me. In case there are more like me, I hope this helps.
I wanted to print two labels per sheet on my 8962 Avery Ink Jet DVD Labels sheets. I crawled through the unfamiliar Label Creator window, eventually got something acceptable with no frills that took me 10 times longer than my usual trusty Sharpie marker, and proceeded to Print...
I selected the template for Avery 5931, saw only one upper disc label populated and one lower greyed out and blank in the Print Preview pane, so I ignorantly selected Number of Copies: 2. The Print Preview pane didn't change, but what the heck, I clicked on Okay and got... one sheet with only one disc label and one blank label.
Here's where my need for anger management kicked in as my frustration built up. It was 8 a.m. EST and still 3 hours before phone Tech Support opened up. Their recording suggested searching for a solution at support.roxio.com. I tried RoxAnn, but that novelty somehow interpretted "How do I print two disc labels per sheet?" as a problem WRITING to disc. I checked the FAQs but didn't see any printing topics. I submitted a Help Ticket, hopefully without too much aggravation and profanity. I read every topic through all 15 pages of this How To/Usability discussion. It finally became 11 a.m. EST and I was able to talk to "Steve" in Tech Support.
I may have a lot of personal aggravation using EMC10 by the seat of my pants (without a user manual) but I have great praise for the demeanor and competence of Tech Support, both in the past and today. Thanks, Steve!
The answer: Click on the lower greyed out disc. It becomes white and populated with the label information, same as the label above it. Now I print what I see, and get two disc labels on the sheet.
I thanked Steve for the solution, but asked where I could have found this simple instruction in any Roxio user documentation or Help facility, if there is any. He didn't sound like he knew, but said many other (non-MS?) graphics programs use a preview pane for options. I said every MS preview pane I've dealt with is just for status, and there's nothing to click or select that I knew of.
Why doesn't Roxio put an instruction on the Print... window, "Click on disc image in Print Preview to activate printing" or something like that. Is this step that universal in other applications?
Well, there you go. Hope this helps.
V/r,
Larry B.
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