Crashing And Unable To Upgrade 8.0 To 8.05

[dmundwiler]

I have been having problems with my computer crashing (Intel 865PERL motherboard, Pentium 4 2.4 GHz, 1 g RAM, 359 gigabyte harddrive). This has been happening at various points in almost all of the MC 8 modules. I tried to apply the update hoping that this would fix my problem. However after the download I get a message saying that I don't have the correct version. I do have the CD version obtained via the Roxio store. What I have is build 300B76A. I seem to recall seeing a message in the forum board before it was cleaned out about a build that was shipped out that was not supposed to have been. Because the message is gone I can not check to see if that might be my problem with the crashing. BTW, what I mean by crashing is that the computer just totally stops responding to anything (no cursor movement, no keyboard input, no drive activity, etc.). Only hope is to hit the reset key. I have even gotten extreme and tried reformatting the hard drive and reinstalling the software with the same result.

 

If someone would kindly offer me a workaround I would greatly appreciate it. Same goes with the installation of the patch.

 

Thank you in advance.

[james_hardin]

I have been having problems with my computer crashing (Intel 865PERL motherboard, Pentium 4 2.4 GHz, 1 g RAM, 359 gigabyte harddrive). This has been happening at various points in almost all of the MC 8 modules. I tried to apply the update hoping that this would fix my problem. However after the download I get a message saying that I don't have the correct version. I do have the CD version obtained via the Roxio store. What I have is build 300B76A. I seem to recall seeing a message in the forum board before it was cleaned out about a build that was shipped out that was not supposed to have been. Because the message is gone I can not check to see if that might be my problem with the crashing. BTW, what I mean by crashing is that the computer just totally stops responding to anything (no cursor movement, no keyboard input, no drive activity, etc.). Only hope is to hit the reset key. I have even gotten extreme and tried reformatting the hard drive and reinstalling the software with the same result.

 

If someone would kindly offer me a workaround I would greatly appreciate it. Same goes with the installation of the patch.

 

Thank you in advance.

The update is quite specific. If you don't have the CD version, 800B85C, it is not for you.

 

You will have to open one of the Roxio applications and click on Help – About to get the version number.

 

Frankly I don't think that there is anything in that update that is going to help you. You need to call Tech Support and work directly with them for the type of problems you are having.