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Free Upgrade?


doctor.dan

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Generally we have some sort of grace period upgrade offer. However I am not a sales rep, so I cant confirm one way or the other. I would give our sales reps a call at (866) 280 7694 (Monday - Friday, 11:00 A.M. to 11:00 P.M., EST - excluding Roxio holidays).

 

 

Are you two guys the eternal optimists?? Or have you heard of a Toast '9' upgrade that is on its way that will author Blu Rays on a Mac (Power PC or Universal)???

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Are you two guys the eternal optimists?? Or have you heard of a Toast '9' upgrade that is on its way that will author Blu Rays on a Mac (Power PC or Universal)???

 

The reason I asked the question is because Toast 9 has been announced, but there was no info announced about recent purchasers (considering they are still selling Toast 8 after announcing the release of Toast 9, a free upgrade is a necessity…).

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Has Toast 9 officially been announced? There are a bunch of articles, but I haven't seen an official press release, and I can't find it mentioned anywhere on the Roxio site (other than here in the forums). I imagine that the official announcement may include more information...

 

I just ordered Toast 8 from Amazon, but I'm just going to return it to them directly before opening it (unless I hear that Roxio will give me 9 for free and save me the couple of bucks of shipping costs for the return).

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Any update on this? I purchased Toast 8 Titanium 6 days ago (4 work days) from Apple web store. I just called Roxio support and was told that anyone who purchased it directly from Roxio within 30 day's get's a free update, but anyone who purchased it from anywhere else is burned no matter what. Sounds like great customer support, I wonder what Apple thinks of this business model?

 

But maybe there is some misunderstanding?

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I bought Toast 8 online Feb 15 and received an email Monday AM offering me the online upgrade for 29.99. I have not taken them up on it as yet because I am having so many problems with 8 that I hate to give them another $30 unless I know it will be an improvement.

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I literally upgraded to v8 two weeks ago. A call to the phone number you supplied resulted in a person who said they don't do free upgrades within a certain grace period. John, is there a different number or department I should speak to? Or if anyone else gets any clarification, please post. Thank you!

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Apparently they aren't offering any free upgrade of any kind. I just talk to what could have been in the top 5 pinheads of all times in their customer service department. If you ordered the software from Sonic/Roxio, they would refund your purchase for 30 days. But if you ordered elsewhere (ie Amazon.com) they don't offer any solution. So, apparently they don't understand the idea of a distributor. Also, isn't it an industry standard to offer free upgrades for at least 90 or 180 days? I actually made an effort to search for Toast 9 on the internet and found no mention of an upcoming release. If I had found one, I clearly never would have ordered this product, if I knew that I would have to buy an upgrade 46 days later. This is especially true since 8 was flakey at best with a Macbook Pro and Leopard, though it sounds like 9 is worse. What a lousy company. I definitely think I have purchased my last Toast product (and will be spreading a similar suggestion to other people), unless they come up with a more satisfactory response.

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I literally upgraded to v8 two weeks ago. A call to the phone number you supplied resulted in a person who said they don't do free upgrades within a certain grace period. John, is there a different number or department I should speak to? Or if anyone else gets any clarification, please post. Thank you!

 

Don't expect a free upgrade, Roxio doesn't know those words. Sad to see such once excellent product and service degrade as of the moment Roxio acquired it.

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I definitely think I have purchased my last Toast product (and will be spreading a similar suggestion to other people), unless they come up with a more satisfactory response.

 

This was what I was thinking too. I prefer to purchase all software I install on my computer even though it's a personal machine used only by me for recreational purposes, and even though it would be faster to just download a torrent. However it does feel bad to be duped just because I purchased the software from Apple instead of the vendor themselves. I have just recently been offered a free upgrade to three other programs I purchased that had a major update within a month.

 

But of course each company can decide for themselves. Some companies probably want to ensure customers keep coming back for more, others are happy to take the cash and run.

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