Oh, I'm Having Fun Now - Not

[jberryl]

ok, the basic info -

 

Roxio Creator 9 Home

Version: 9.0.088

Build: 900B88I, R03

Serial Number: ..........................

Copyright: Sonic Solutions 2006

 

Module Name: PX Engine

Build: 4.0.36a, 9

Copyright: Sonic Solutions 2006

 

Module Name: Roxio Core

Version: 3.3.0

Build: 3.30.45a, R9S

Copyright: Sonic Solutions 2006

 

purchased off of E-bay Nov 2007 - installed clean per this forum instructions

 

PROBLEMS with the videowave -

 

Trim - sound runs, video freezes

Program will lock up on occasion

 

History - had Roxio 7 and was pretty pleased with this software except after editing in Videowave for 6 or 7 edits, program would freeze... thought I would upgrade to Roxio 9 -

 

Computer is Dell

OS Name Microsoft Windows XP Home Edition

Version 5.1.2600 Service Pack 2 Build 2600

 

System Type X86-based PC

Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~2992 Mhz

Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~2992 Mhz

BIOS Version/Date Dell Inc. A06, 1/10/2005

 

Total Physical Memory 1,024.00 MB

Available Physical Memory 354.98 MB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 2.40 GB

 

 

Drive C:

Description Local Fixed Disk

Compressed No

File System NTFS

Size 70.92 GB (76,149,641,216 bytes)

Free Space 19.71 GB (21,164,453,888 bytes)

 

 

Drive D:

Description CD-ROM Disc

 

Drive E:

Description Local Fixed Disk

Compressed No

File System NTFS

Size 27.93 GB (29,989,338,112 bytes)

Free Space 22.36 GB (24,010,043,392 bytes)

Volume Name BUSLINK

Volume Serial Number

 

Drive F:

Description Local Fixed Disk

Compressed No

File System NTFS

Size 465.76 GB (500,105,216,000 bytes)

Free Space 366.62 GB (393,657,634,816 bytes)

Volume Name FreeAgent Drive

Volume Serial Number

 

Norton Internet Security 2006 current.

 

Personally I liked the options available in Version 7 of Roxio software but have deleted it from the system - would be willing to go backward if I could get it to be more stable - would be willing to upgrade to Version 10 if it was more stable ... oh... I mean actually work without me having to pull teeth.

 

Have defragged all three disks, usually store media (wmv files) on largest drive (F). Moving files seems to have no effect on problems.

 

Looking for suggestions - are there any known conflicts with other software (though I run the software with nothing else open I have a lot of programs loaded at start up - not all intentional... just over the years... you know ... rude programs like Quicktime which NEVER go away.

 

Thanks in advance

 

Added March 15th.... This video software has got to be one of the worse and frustrating software packages I've ever experienced. I have, as of this date, reinstalled it clean four times - and it continues to exhibit the same crash time and time again. Anyone who got it to work much not have ANYTHING else on their computer... I think the clean install was on a clean machine. I hate it - and as of this date there has been NO help forthcoming. What a waste of my money time and an investment in frustration and anger. I would be unable to recommend this software for anyone... and unfortunately I do not have the time or money to figure out what to recommend.

[Brendon]

purchased off of E-bay Nov 2007 - installed clean per this forum instructions

 

Added March 15th.... This video software has got to be one of the worse and frustrating software packages I've ever experienced. I have, as of this date, reinstalled it clean four times - and it continues to exhibit the same crash time and time again. Anyone who got it to work much not have ANYTHING else on their computer... I think the clean install was on a clean machine. I hate it - and as of this date there has been NO help forthcoming. What a waste of my money time and an investment in frustration and anger. I would be unable to recommend this software for anyone... and unfortunately I do not have the time or money to figure out what to recommend.

 

If you had purchased it from Roxio you would have been able to return it for a refund if you couldn't make it work.

 

 

 

[jberryl]

If you had purchased it from Roxio you would have been able to return it for a refund if you couldn't make it work.

 

Brilliant!

 

Thanks so much for your technically excellent and insightful response to my problem. Please stop by anytime you feel the need to post such contributions. They are so appreciated by the community as being germane and relevant to the subject at hand and will help those who face similar trials with this software.

[Brendon]

Don't be such a smart-&%$!

 

You had already decided you hated the software and you were slagging it off and venting about it. You were obviously past the point of technical assistance, and just busy condemning the software. You got it on the cheap via eBay, but you were acting as if it had cost you your total inheritance.

 

The advice I gave is something you should seriously consider when investing in software that you might have trouble with, given the multitude of unnamed programs you have on your system. Even more so when your attitude alienates those whom you hope might help you.

 

End of discussion.

 

Brendon