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Toast Won't Launch


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Toast doesn't launch. Console says:

 

19.03.08 23:18:52 com.apple.launchd [93] ([0x0-0x1b01b]. com.roxio.Toast [308]) Exited with exit code: 255

 

PowerMac G4 running 10.5.2 with all updates.

No external devices attached.

I do have an internal PCI ATA-133 card installed (although HDD connected not media drives)

Tried deleting the com.roxio.Toast.plist but doesn't help.

Verified that disk permissions are correct.

Won't even let me enter serial number details - just bounces in dock and then quits without an error (except in the console).

 

Please help!

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Out of curiosity, why are you running "headless"?

 

Are you starting a Toast run on one Mac and then plugging the monitor into another while Toast makes its run or just what?

 

Thanks

 

I personally use multiple macs at home (four right now)-- each serves a different purpose. This particular headless one is my media creator. I store my iTunes library on it and all my tivo transfers. It also *used* to handle all my file conversions, encoding, de/re-muxings, and blu-ray authoring/writing.

 

For what it's worth, I've tried the various hardware mods on the net (resistors on dvi dongles, dvi-vga-null adapters, etc.) to fool the mini into thinking it has a head, and nothing is working for me. Moreover, I can't even get Toast to run with a physical VGA display attached via a DVI-VGA adapter.

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It could be a problem with the download, have you tried downloading again, just to be sure?

 

Also, try testing by creating a new user account and launching while logged in as that user. Just to be safe, make sure it is an admin user account and that Toast 9 is located in the Applications folder (if you were launching from somewhere else).

 

Tried installing on another machine as a test (MacBook) without issue. DVD burners not attached to this machine so not a solution! ;-(

 

Also tried running as a separate (admin) account - no joy.

 

Is there a way to start up Toast in verbose mode so we can understand at what point it fails? I tried starting from terminal, but couldn't find any flags to make it output more information.

 

Thanks.

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Ken

 

Now that toast has started to do something are there any crash logs in either of these locations.

 

HD/Libray/Logs or HD/Home/Library/Logs or try console logs and anything that shows roxio or toast.

 

There should be something one would hope if there is it may finally lead to the cause.

 

Also after reading somewhere else do you have any third party Quicktime Codecs in HD/Library/Quicktime or HD/Home/Library/Quicktime?

 

Some used to cause issues with toast 8.0.* and may well do the same for toast 9.0.2

 

We have ruled out a few things I am looking at others which maybe having a affect with toast.

 

Robert-

 

No specific roxio or toast log, but a message in console:

5/1/08 10:25:38 PM com.apple.launchd[76] ([0x0-0x32032].com.roxio.Toast[352]) Exited with exit code: 255

 

which has been there all along.

 

It's a pretty fresh install of Leopard, so there's not much on there. I did install the Turbo 264 software and device, but I've removed that and it doesn't seem to make any difference. This machine had a drive crash that required replacing it, so it's like a new system.

 

As to caches, I usually run YASU and have done that. Someone suggested MainMenu and I tried that too, but I haven't run all of it's options for cache cleaning.

 

I'm open to reformatting the drive and starting over if there's some reason to think it would help. I've also toyed with the idea of going back to Tiger to see if that helps.

 

Ken

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I believe there is a way to do that, but it's a little out of the realm of what we normally handle in support. I'll see if I can get details on how to do it, but I'll probably need some time. I know the QA folks and developers are looking into some of the issues reported with HD video encoding.

 

In the mean time, I would see what is different between the 2 systems. Do you have any OS haxies installed like the stuff from unsanity.com? Those have caused some problems for us in the past, so I am not pointing a finger, but just trying to throw out some ideas.

 

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I used to be a happy user of Toast, I think starting with version 5, up to 8, but recently I installed 9 (actually 9.0.2). I can't even call it install since I never got to the point of entering the SN.

 

Toast 9 will not launch, the icon bounces a few times then quits. Trying to run it from Terminal just leads to an Exit. All the other apps that came with the CD quit after a message that they requite Toast 9 to be present (which is present of course, just keeps quitting)

 

Which would be marginally acceptable since I still had 8 installed.

 

but ... BUT!!!

 

ever since I first tried to run 9, 8 won't work either! Even CD spin Doctor which I originally obtained accompanying Instant Music, I believe, refuses to start up, stating that it requires Toast 8 to be present! (which is present and used to work!)

 

What a mess! what's going on?

 

yes, I deleted prefs, did the thing with the permissions, tried installing 9 while logged in as root, removed 9 and restarted, nothing changed.

 

It seems that there is some file somewhere that all Roxio apps use and that is quite hidden from probing eyes and which got screwed up.

 

I checked the boards, there were quite a few posts about the same problem with v8 as well.

 

When will this issue be solved?

 

OSX 10.5.2, PPCG4

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I believe there is a way to do that, but it's a little out of the realm of what we normally handle in support. I'll see if I can get details on how to do it, but I'll probably need some time. I know the QA folks and developers are looking into some of the issues reported with HD video encoding.

 

In the mean time, I would see what is different between the 2 systems. Do you have any OS haxies installed like the stuff from unsanity.com? Those have caused some problems for us in the past, so I am not pointing a finger, but just trying to throw out some ideas.

 

The only differences I'm aware of are G4 CPU vs Intel CPU and a few more programs installed on the G4 (not haxies though).

 

I've managed to dtruss Toast on open. Output is a little long to post here! The main errors appear to be unable to open toast.plist file, although this isn't surprising as its trying to open it at odd locations -->

 

525/0x358fd40: 4 stat64("/Library/Managed Preferences/com.roxio.Toast.plist\0", 0xBFFFD7C8, 0xB) = -1 Err#2

525/0x358fd40: 13 stat64("/var/root/Library/Preferences/ByHost/com.roxio.Toast.000a27ae4052.plist\0", 0xBFFFD7C8, 0xB) = -1 Err#2

 

Let me know if you wish me to email you the output or perform anything else.

 

Thanks.

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I personally use multiple macs at home (four right now)-- each serves a different purpose. This particular headless one is my media creator. I store my iTunes library on it and all my tivo transfers. It also *used* to handle all my file conversions, encoding, de/re-muxings, and blu-ray authoring/writing.

 

For what it's worth, I've tried the various hardware mods on the net (resistors on dvi dongles, dvi-vga-null adapters, etc.) to fool the mini into thinking it has a head, and nothing is working for me. Moreover, I can't even get Toast to run with a physical VGA display attached via a DVI-VGA adapter.

 

pastis,

 

Thanks for responding. I was wonder if that was what you were doing.

 

I have a number of older Macs I am in the process of putting back into working order and had been considering various ways of using them. It seems that the selection of KVM switches with DVI capability is rather limited right now (and not exactly inexpensive either). One I though might be coming to market based on a press release will not be available until October or later. That would allow me to control multiple Macs with one Keyboard, Video (monitor) and Mouse, but I do not have any idea whether this would be subject to the same problem you have encountered.

 

The really puzzling part is why the physical VGA display with adapter will not resolve the issue. Actually, the really puzzling part is just why Roxio made their software "function" this way in the first place.

 

If Roxio ever chooses to address this problem, I would not be inclined to think it will get a fix out any time soon. I guess you might have to check the local Craigslist or whatever to see if there is an old DVI monitor someone is trying to get arid of for not much money.

 

Richard

 

 

 

 

 

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I totally agree with your thoughts on the lack of decent DVI KVMs on the market right now. This has been frustrating me both at home and at the office.

 

For what it's worth, I set up another Intel C2D test machine last night and fiddled with some settings. Once I messed around in the plists and forced QE/CI, the icon bounce went away and I could use the program. Yay! I didn't have time to test a PPC mini, so who knows if that workaround will carry over to the PPC's DVI connection. I'm going to create a new resister-rigged dvi->vga adapter this week and see if I can force the PPC back into running headless.

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The only differences I'm aware of are G4 CPU vs Intel CPU and a few more programs installed on the G4 (not haxies though).

 

I've managed to dtruss Toast on open. Output is a little long to post here! The main errors appear to be unable to open toast.plist file, although this isn't surprising as its trying to open it at odd locations -->

 

525/0x358fd40: 4 stat64("/Library/Managed Preferences/com.roxio.Toast.plist\0", 0xBFFFD7C8, 0xB) = -1 Err#2

525/0x358fd40: 13 stat64("/var/root/Library/Preferences/ByHost/com.roxio.Toast.000a27ae4052.plist\0", 0xBFFFD7C8, 0xB) = -1 Err#2

 

Let me know if you wish me to email you the output or perform anything else.

 

Thanks.

 

Just tried 9.02, but with no chance in behavior.

 

John, any update from your side on how to progress this further?

 

Thanks.

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Tasker

 

I have seen this with a few other apps as well as toast 9.0.2 it is more likely caused by a corrupt launchd database file. You will need to grab an app like coktail 4 (shareware) or MainMenu (Free) and run a launchd db update this will start a new launchd db and toast should then load normally.

 

Also use disk utility to check your HD for errors as these can have some strange affects. If any are found boot your mac from the install dvd and repair via disk utility whist booted from the install dvd.

 

I still have not found any good info on why the launchd db gets these problems and they seem to affect both 10.4.11 and 10.5.2 currently.

 

Another thing to do at the same time would be clear all system/user cachesm system/user temp files, run all cron scripts and finally it will require and reboot and things should be working better.

 

Hi robert06

 

Tried Disk Utility, both permissions and verify - no issue.

Tried Cocktail:

- rebuilt launchd database - no change.

- removed all cache entries (system, user and Internet) and restarted - no change.

- rebuild launchd database and reset to defaults - no change

- restarted - no change.

 

Conclusion - it doesn't seem to be launchd db!

 

*****

 

Roxio - any chance of a lending hand here please - still can't use this app! :unsure:

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Yes, Richard, I've tried both of those things :( I'm reformatting the machine right now and we'll see if that helps on a completely clean install. I'm wondering if one of the recent software updates is what breaks this, because it did run once... just long enough to get the Tivo enabled and then it died. I can't remember what the timing was on doing the software updates from 10.5.0 which is what's on my install DVD I think.

 

Ken

 

Well, I think I have found the problem... It appears that the program is incapable of launching in the headless mode. Got the OS restored and had to put a monitor on it to do that. Everything worked fine until I removed the monitor and then it stopped.

 

I sure hope this gets addressed in a future version, although I realize it's probably not a "normal" configuration.

 

Ken

 

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Hmm

 

Is there any codecs in HD/Library/Quicktime?

 

If there are temporarily zip them and try toast again some QT codecs can cause problems.

 

Are there any problems with other applications not working correctly?

 

What size does toast show when get info is used?

 

Doing the following will completely remove Toast 9.0.2 (There maybe a file amongst these which is corrupt or missing)

 

HD/Applications/Toast Titanium

HD/Library/Application Support/Roxio (This is a folder)

HD/Library/Quicktime/DivX Decoder.component (This will be there if the divx was used during install)

HD/Users/Your name/Documents/Roxio Converted Items (This may or may not be there)

HD/Users/Your name/Library/Application Support/Roxio (This is a folder)

HD/Users/Your name/Library/Contextual Menu Items/ToastIt.plugin

HD/Users/Your name/Library/Preferences/com.roxio.Toast.plist

HD/Users/Your name/Library/Preferences/Roxio Toast Prefs

 

The above will completely remove Toast from the mac. I suggest a restart to make sure the mac is running free of the codec and contextual menu item before trying the install again.

 

If the install fails again I will continue to help find the cause as I am doing some checking myself to see what I can find which may lead to the cause of your problems.

 

For me, success came (with Toast Titanium 7) when I removed the XviD_1.0alpha QT component in /Library/QuickTime! I got that tip from creed in another thread.

 

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Coupla things:

 

* This is the Toast 9 forum. This problem has nothing to do with Toast 7. It's a Toast 9 thing where you MUST have a monitor plugged in.

 

* You *DON'T HAVE TO REMOVE* *DON'T HAVE TO RE-INSTALL* etc. You just have to ... plug in a monitor? Wha?? Judging by the length of this thread you [Roxio] have wasted a LOT of users' time.

 

* This problem *is* because you need a monitor connected .. and this is a serious bug if you're a system administrator. WHY do I need a powered down monitor connected to a headless machine in order to BURN a disc?? And yes, I'm using 'Screen Sharing' to view the burn because.. Remote Access is built into Leopard. And yes, this is a NORMAL WORKFLOW. Was this tested?

 

* This is a serious logic bug. I have to 'trick' my Mac into thinking there's a monitor? Please, this is NOT Windows-- worst case scenario, kluges like what Support has recommended may introduce bugs in OTHER APPS.

 

Roxio Support should not be suggesting that you 'hack' or 'kluge' your system in order to get their product to work.

 

Roxio folks, please do not be Smith Micro. You need to fix this bug. Please DO NOT TELL ME that this is fixed in Toast 10. And that I have to BUY A BUGFIX at MacWorld.

 

Seriously.

 

My system: Headless CoreDuo [not C2D] Mini fileserver that gets assets backed up to DVD once a week. I unplugged the existing monitor [that hadn't been powered up for weeks] and got this error. Instantly.

 

The bug went away when I plugged another monitor, or the same one in. The bug came back then I unplugged. Again, this is a Mini [no vid cards], which runs with either no monitor or powered down.

 

Sorry, NOT HAPPY here. I rely on Toast for burning. And I'm *very surprised* that there aren't more folks who run a Mini [or other machines] in a remote / headless situation. I guess monitors are cheap.

 

@Richard in post #36. In my case, one display is a DVI to SVGA adaptor, display running at 1024x768, in the other case it's just DVI running at 1280x1024. And Toast, AFAIK, requires 1024x768 [at least to see all the UI].

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I used to be a happy user of Toast, I think starting with version 5, up to 8, but recently I installed 9 (actually 9.0.2). I can't even call it install since I never got to the point of entering the SN.

 

OSX 10.5.2, PPCG4

Is there anything out of the ordinary about how your Mac is set up? Does it have dual monitors, Firewire audio or video devices or anything that makes it different from the customary Mac? Do you have any special utilities running that modify the how the OS appears? I'm just trying to determine if there is something about your Mac that makes it different from mine because I haven't had any of this trouble except that apps bundled with Toast 8 won't launch until Toast 8 itself is launched again.

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Hi robert06

 

Tried Disk Utility, both permissions and verify - no issue.

Tried Cocktail:

- rebuilt launchd database - no change.

- removed all cache entries (system, user and Internet) and restarted - no change.

- rebuild launchd database and reset to defaults - no change

- restarted - no change.

 

Conclusion - it doesn't seem to be launchd db!

 

*****

 

Roxio - any chance of a lending hand here please - still can't use this app! :unsure:

 

 

I'm getting pretty much the same results. I have 2 G5's and was trying to move the Tivo/Toast operation from one to the other. On one G5 it works fine (Tiger OS) on the other I'm getting these same errors (Leopard OS).

 

I'd also appreciate some help if anyone can offer it!

 

Thanks!

 

Ken

 

 

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For me, success came (with Toast Titanium 7) when I removed the XviD_1.0alpha QT component in /Library/QuickTime! I got that tip from creed in another thread.

 

Somewhere or other Roxio has said that there are "known issues" with Xvid (and maybe some other QT codecs). It would be nice if they were able to resolve the problem.

 

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Ken

 

I did some digging regarding the exit code 255 it seems it happens to a fair people and with several different apps.

 

I am not sure if this will help or not but is worth a try to see.

 

Setup a test user account in leopard with full admin privs and and log into it and see if toast runs from the newly setup test user account. I have seen people with other possibly related problems once a new account was setup things worked as they should. This will also give an idea if there is some underlying issue with the system that may not be otherwise apparent.

 

Also was the leopard install and update from tiger or a clean install?

 

I have seen some strange issue for some people with upgrade installs from tiger.

 

Lets know what happens.

 

 

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It could be a problem with the download, have you tried downloading again, just to be sure?

 

Also, try testing by creating a new user account and launching while logged in as that user. Just to be safe, make sure it is an admin user account and that Toast 9 is located in the Applications folder (if you were launching from somewhere else).

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Tasker

 

I have seen this with a few other apps as well as toast 9.0.2 it is more likely caused by a corrupt launchd database file. You will need to grab an app like coktail 4 (shareware) or MainMenu (Free) and run a launchd db update this will start a new launchd db and toast should then load normally.

 

Also use disk utility to check your HD for errors as these can have some strange affects. If any are found boot your mac from the install dvd and repair via disk utility whist booted from the install dvd.

 

I still have not found any good info on why the launchd db gets these problems and they seem to affect both 10.4.11 and 10.5.2 currently.

 

Another thing to do at the same time would be clear all system/user cachesm system/user temp files, run all cron scripts and finally it will require and reboot and things should be working better.

 

First of all thanks for the suggestion to download MainMenu, it is an awesome little tool. Alas it was of no use, I tried rebuilding the launch db file but I may not have one, MainMenu logged the following:

 

sh: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/LaunchServices.framework/Support/lsregister: No such file or directory

 

I tried every other trick MainMenu was able to do, after countless restarts and a much cleaner system, Toast remains toast.

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The missing launchdb file could well be the main cause for toast and possibly other apps showing signs of strangness.

 

The best thing to do now would be run an archive and install of the system this will leave all your data and simply replace the system and all its files. In turn this should allow toast to launch and work normally.

 

As yet I have found no good info on what is causing these tyoes of issues with the system suddenly not having some files or some suddenly being corrupted for no apparent reason.

 

I doubt toast was behind it but a bug within the system itself.

 

If you decide to do the archive and install lets know how things go with toast.

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Ken

 

I did some digging regarding the exit code 255 it seems it happens to a fair people and with several different apps.

 

I am not sure if this will help or not but is worth a try to see.

 

Setup a test user account in leopard with full admin privs and and log into it and see if toast runs from the newly setup test user account. I have seen people with other possibly related problems once a new account was setup things worked as they should. This will also give an idea if there is some underlying issue with the system that may not be otherwise apparent.

 

Also was the leopard install and update from tiger or a clean install?

 

I have seen some strange issue for some people with upgrade installs from tiger.

 

Lets know what happens.

 

Robert-

 

I think I had tried that before, but I did it again with no help.

 

It's a clean install on a brand new hard drive. There might have been a couple of other applications installed, but not much, so it's fairly clean.

 

Ken

 

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