Emc 10 Won't Start

[MJHartsough]

I bought and installed EMC 10.0 a couple weeks ago. It's been running more or less ok. A few snags here and there, but I had gotten those worked out.

 

Anyway, a couple days ago it stopped working. It won't even start. When I click the "EMC 10 Suite" start icon, nothing happens. If I do this while I have Windows Task Manager's "Processes" tab open, I can see the process Roxio_Central36.exe appear, then disappear a second or two later. There are no error messages.

 

I'm running Windows XP SP3.

 

Any help would be appreciated.

 

While I wait for a reply I'll uninstall/reinstall per the instructions I see posted on similar threads (though that was the resolution to one of the snags mentioned above).

 

Thanks,

Mike

[grandpabruce]

I bought and installed EMC 10.0 a couple weeks ago. It's been running more or less ok. A few snags here and there, but I had gotten those worked out.

 

Anyway, a couple days ago it stopped working. It won't even start. When I click the "EMC 10 Suite" start icon, nothing happens. If I do this while I have Windows Task Manager's "Processes" tab open, I can see the process Roxio_Central36.exe appear, then disappear a second or two later. There are no error messages.

 

I'm running Windows XP SP3.

 

Any help would be appreciated.

 

While I wait for a reply I'll uninstall/reinstall per the instructions I see posted on similar threads (though that was the resolution to one of the snags mentioned above).

 

Thanks,

Mike

 

Norton SystemWorks, McAfee, and most registry cleaners kill EMC 10. You need to tell whichever one of those you use, to ignore Roxio/Sonic entries. The registry entry that is removed, is listed in the following link:

 

http://forums.support.roxio.com/index.php?showtopic=35636

[Jim_Hardin]

You will still need to run the Clean Install procedure –

http://kb.roxio.com/content/kb/Creator/000086CR

Of course since you are the first kid on your block with SP3 it raised the suspicion that that might be where the problem is…

 

But the clean install will either fix or confirm that, so that is the logical step to take…

 

[MJHartsough]

You will still need to run the Clean Install procedure –

http://kb.roxio.com/content/kb/Creator/000086CR

Of course since you are the first kid on your block with SP3 it raised the suspicion that that might be where the problem is…

 

But the clean install will either fix or confirm that, so that is the logical step to take…

 

Second time I've tried to reply to this, the first time I tried opening the "clean install" link so I could reference it while typing, that link hung, and I had to kill IE. Which is sort of typical of what I've been going through.

 

I was mistaken about SP3. My work computer is running SP3. My home PC is running SP2. Sorry about that.

 

Anyway. At some point during the "clean install" I rebooted my PC, and Windows wouldn't startup. I used Norton GoBack to revert to a previous savepoint. Now whenever I reboot GoBack tosses up its "file-Restore" window, even though I don't want to restore anything. Norton wants to charge me $10.00 to tell me how to tell GoBack to stop tossing up that window (there's nothing about this in the GoBack User's Manual).

 

I'm not sure what I did that killed XP - I had "removed" everything Roxio I could find, and I ran CCleaner three times (some "clean install" link says to run it twice, but that apparently depends upon how many registry entries get killed during the previous cleaning). But I also was unable to install Windows Installer Cleanup, and the people helping me with that over on the MS Community Newsgroups suggested to clean out my %temp% folder (which I did, but that didn't help).

 

So there's my update. I'm restarting my "clean install". Will provide another status once that's completed.

 

Thanks for the help.

 

Mike

[Jim_Hardin]

Thanks for the update Mike!

 

We all have been having some problems with the Invasion board this week…

 

However if your PC is freezing and looking at some of the other things you mentioned, I think you are overdue for a full format and start fresh…

 

Norton and others can only slap so many bandaids on an OS before it becomes hopless! Something to think about...

 

[MJHartsough]

Thanks for the update Mike!

 

We all have been having some problems with the Invasion board this week…

 

However if your PC is freezing and looking at some of the other things you mentioned, I think you are overdue for a full format and start fresh…

 

Norton and others can only slap so many bandaids on an OS before it becomes hopless! Something to think about...

 

Please no!

 

I had to do that last Fall to get iTunes to work. Apparently the kids unwittingly got phished, and the Phisher (?) locked up the Apple registry keys so that nothing I could do could unlock them. iTunes wouldn't run, wouldn't uninstall, wouldn't install. Neither Apple nor Microsoft could help.

 

So, I want to avoid that at all costs. I have Adobe Premiere Pro installed, would prefer using EMC because it has a shorter learning curve. But with all the trouble I'm having getting EMC to run, my time might be better spent learning how to use Adobe. I'm giving EMC one more chance...

 

This time I'm reinstalling in increments, so that GoBack has separate restore points. EMC is now uninstalled. Rebooted. Everything is fine. Now to run regedit.....

[MJHartsough]

A question about the "Clean Install" procedure.

 

I have one Sonic "app" that I'd rather not uninstall. "Sonic CinePlayer MP3 Pack". Is it ok to leave this installed, or must I also uninstall it?

 

Thanks,

Mike

[MJHartsough]

Well, I did the "clean install", even got rid of Sonic Cineplayer.

 

EMC 10 now starts.

 

 

But when I clicked on MyDVD it said:

"The following codec(s) must be activated before using the application:

MPEG-2

 

Click OK to activate, or Cancel to Abort".

 

I clicked "OK", and got the error: "No permission - Bad installation".

 

So I'm off to "Ask Roxann" to find out why I can't activate the MPEG-2 codec....

 

[Jim_Hardin]

Print the Clean Install procedures and this time follow them to the letter!

 

You have some remnants of V9 on your PC, V10 doesn't ever ask for activation of the codecs…

 

See why I said your past due for a format??? It will not get better

 

[MJHartsough]

I did print out the clean install instructions, and I did follow them step by step (except for the Windows Installer Cleanup step). I also used CCleaner to go through the entire Registry and remove every invalid Roxio/Sonic reference.

 

Even though EMC 9 has never been on this PC, if someone can tell me what piece of EMC 9 is causing this, I will be happy to look for and remove it.

[Jim_Hardin]

Then you will need to call Customer Service and work this through with them.

 

Please post back and let us know what the problem was.

 

[who are you]

I did print out the clean install instructions, and I did follow them step by step (except for the Windows Installer Cleanup step). I also used CCleaner to go through the entire Registry and remove every invalid Roxio/Sonic reference.

 

Even though EMC 9 has never been on this PC, if someone can tell me what piece of EMC 9 is causing this, I will be happy to look for and remove it.

How did you remove the Roxio applications? If you used the "Uninstall programs" from the control panel you probably missed uninstalling ALL roxio modules. I believe if you compare the list of Roxio modules found in the "Uninstall programs" from the control panel with the list of Roxio modules found in the Windows Installer Cleanup utility or in CCleaner you will find that not ALL modules are listed in Contol Panel's uninstall programs. I recently re-installed EMC 10 and I missed uninstalling one Roxio module, the re-install was broken, I did another clean install, this time making sure I removed ALL Roxio modules and it worked this time. If I remember correctly the error messages I received were about activating for mpg and permissions. EMC 9 was never installed on this machine - I am not sure where the ideal that such messages relates to prior EMC 9 installations got started. I suspect this faulty belief probably came about because in many cases this is true, prior installations of EMC 9 caused the problem, but this is not always the case. Like you, I have never had EMC 9 installed on this machine but I received the error message.