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Need Help After Norton Install



I have The NORTON Anti-Virus Trial (15 months) that Expired on My PC. I renewed to an upgrade and installed Norton 360 all online. I have EMC 9 (store bought) that has worked awesome for a year. Have gotten alot of great tips and some basic troubleshooting from these forums(other peoples posts). Now I guess it is my turn. Nothing on my EMC 9 works. I can open the main media center (1 time only) after reboot. When I click on an option (my dvd, audio, etc..) it gives me an "error: unable to open skins". Upon reboot when system is loading/shutting down it will give the following error messages:


On Bootup:

1) Microsoft Visual C++ Runtime Library

2) Run Time Error: C:Mycomputer/etc/etc/Roxwatchtray9.exe - Abornormal Program Termination

3) " " " " " /" / " /Roxwatchtray9.exe - R0625 - Pure Virtual Function Call


On Bootdown: Don't know if it has anything to do with anything:

1) Unresponding program: CCSVCHST


Just an FYI that I noticed as well on the Taskbar, the icon for the Roxio media manager when scrolled over now says

"stringRef:trayapp.traymaintooltip" Don't know if that means anything, but don't remember it saying that before.


I have trouble shot with NORTON (some guy that don't type english to clearly) for half a day. Had everthing turned off on NORTON and EMC9 still did not work. I have a ticket and email into Roxio Support, but it said there Estimated response time is close to 100 hours! Any help, tips or ideas would be much appreciated.


Thanks - Gman1



Norton 360 Version:


Installed Applications (Relevant)


ATI Display Driver 8.263-060607a-034018C-Dell 12/16/2006

Windows Internet Explorer 7 20061107.210142 Microsoft Corporation 12/29/2006

LiveUpdate 3.0 (Symantec Corporation) Symantec Corporation 3/28/2008

Spybot - Search & Destroy Safer Networking Ltd. 2/23/2008

Norton 360 (Symantec Corporation) Symantec Corporation 3/28/2008

Dell Network Assistant Dell Inc. 10/28/2007

Roxio RecordNow Data 2.0.4 Roxio 12/16/2006

Symantec Technical Support Web Controls 3.5.3 Symantec Corporation 3/30/2008

Roxio MyDVD Plus 6.1.6 Roxio 12/16/2006

Roxio Drag-to-Disc 9.0 Roxio 7/30/2007

Sonic Update Manager 3.0.0 Sonic Solutions 12/16/2006

Windows Media Player 10 9.00.3636 Microsoft Corporation 12/16/2006

Sonic Activation Module 1.0 Sonic Solutions 12/16/2006

ATI Catalyst Control Center 1.2.2370.37610 12/16/2006

Microsoft Visual C++ 2005 Redistributable 8.0.56336 Microsoft Corporation 3/28/2008

Intel® Viiv™ Software Intel Corporation 12/16/2006

Roxio Easy Media Creator 9 Suite 9.0.088 Roxio, Inc. 7/30/2007

Sonic Encoders 1.00 Sonic Solutions 8/16/2005

Roxio RecordNow Audio 2.0.4 Roxio 12/16/2006

Roxio RecordNow Copy 2.0.4 Roxio 12/16/2006

Spybot - Search & Destroy 1.5.2 Safer Networking Limited 2/23/2008

Creative MediaSource 5 5.00 12/16/2006

MCE Configuration Reset 1.3.5 Salloway 2/25/2007

Ad-Aware 2007 Lavasoft 1/19/2008

Corel Paint Shop Pro Photo XI 11.00.0000 Corel Inc 12/16/2006


Operating System Microsoft Windows XP Professional

Patch Level Service Pack 2

Date Installed 12/22/2006

Latest Windows Hotfix Date 3/27/2008

C:\Program Files\Common Files\Symantec Shared\;




C:\Program Files\Intel\DMIX;

C:\Program Files\ATI Technologies\ATI.ACE\;

C:\Program Files\Common Files\Roxio Shared\DLLShared\;

C:\Program Files\Common Files\Roxio Shared\DLLShared\;

C:\Program Files\Common Files\Roxio Shared\9.0\DLLShared\;




PC Manufacturer Dell Inc.

Processor Intel® Core2 CPU 6300 @ 1.86GHz

L2 Cache Size 2,048Kb

BIOS Phoenix ROM BIOS PLUS Version 1.10 2.4.2 Date 3/30/2007 Version DELL - 14

Total HardDisk Space 293Gb

Free HardDisk Space 141Gb

Memory Chip DIMM_1 Capacity 512Mb Speed 667ns

Memory Chip DIMM_2 Capacity 512Mb Speed 667ns

Total Ram: 1024

Video Card ATI-Radeon Pro 6300 (256MB)


Media Type CD-ROM




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2 answers to this question

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I'm not going to read all that. I think it said that you ran Norton One Button registry cleaner and EMC 9 no longer works. That is a well known issue with Norton and some other registry cleaners.


1) Do a clean install of EMC 9. Read this (link).

2) Set One Button to ignore the Roxio registry key. Do a quick search for that and you'll find the key to ignore. Actually Roxio recommends that you set the registry cleaner to ignore all Roxio keys.

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