Error And No Preview

[robnashuk@yahoo.com]

Hi guys,

 

Just bought EMC8 as an upgrade to version 7 and am having many problems with it! hope someone on here can help as Roxio support appears to be somewhat useless!!!

 

The main program starts up ok but:-

 

1. When I try and start up photosuite it crashs all the time, any ideas?

 

2. When I try and go into making a slideshow or creating a DVD the screen goes blank and then reverts back to the main menu?

 

3. When I first installed EMC8 I managed to get into making a slideshow and DVD but for some reason I could not create anything due to having no preview, all that was there was a black screen so unable to do any work at all! not that this will matter much now as the programs don't seem to run anyway!

 

My system spec is:

 

Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)

Intel® Celeron® M processor 1.40GHz

512MB RAM

DirectX Version 9c

 

Any help from you guys is appreciated

 

Robert

[ggrussell]

EMC8 uses the video subsystem much more extensively than previous versions. What video card do you have? Is it integrated on the motherboard? You can try updating the video drivers to see if that helps. Although you're CPU is on the lower side of system requirements, a good video card would help. There are several for under $50 that are much better than integrated chipsets.

[robnashuk@yahoo.com]

EMC8 uses the video subsystem much more extensively than previous versions. What video card do you have? Is it integrated on the motherboard? You can try updating the video drivers to see if that helps. Although you're CPU is on the lower side of system requirements, a good video card would help. There are several for under $50 that are much better than integrated chipsets.

 

Many thanks for your reply, my graphics card is actually a chip, SIS M166MX which as proven to be very good esp with games and other software that say they require higher processors! as I have a laptop system and am unable to upgrade it! guess that means that I am unable to use EMC8 features!

 

Think it's time I arranged a refund on this peace of software

 

Again, many thanks

 

Robert

[sknis]

Many thanks for your reply, my graphics card is actually a chip, SIS M166MX which as proven to be very good esp with games and other software that say they require higher processors! as I have a laptop system and am unable to upgrade it! guess that means that I am unable to use EMC8 features!

 

Think it's time I arranged a refund on this peace of software

 

Again, many thanks

 

Robert

 

Update the drivers for the video chips first. Either from the computer manufacturer's web site or from the SIS web site. Here

 

In the future, please list your computer specs so we don't provide information not applicable to your device. For convenience, please add your computer specs to you signature. Go to My Controls (above) and select signature on the left hand side. Saves a lot of typing and questions about your hardware.