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"unexpected Error"


jlove

Question

Well, this is a pretty odd one and frustrating to say the least. I purchased a new desktop PC in no small part to have a better experience with video editing. I'll try to make this as brief as possible, so if you need more detail to help me, of course let me know...

 

1) Copy movie files to hard disc (TS_Video folder and subs).

2) Place double-layer disc in "super multi drive"

3) Fire up Video Copy and Convert.

4) Select movie file (no problem reading the file)

5) Burn the DVD

6) Bombs out after 99% completion with error message "Unexpected error".

7) Disc is unreadable.

 

Switch to one of Roxio's competitors (won't mention the name because this is a somewhat proprietary forum, but if I'm informed that it's OK, I will supply that sort of detail).

 

1) Put another double-layer disc.

2) Select movie.

3) Push button to copy.

4) Copy completes in 9 minutes, plays perfectly.

 

I tried this with 5 different DVD files and discs, exact same result every time. Video Copy and Convert works fine, by the way, if I compress the same movie to a single-layer disc.

 

Roxio technical support sent me a canned reply telling me I should try updating my drivers. Aside from the fact that this is a brand new PC (Vista 64 bit, Q6600), I think that the fact that another product does the job on the same PC and drive suggests that there is nothing wrong with my equipment. I did accept their suggestion to update the pcx engine.

 

So why don't I just use the competitor's product? Because Roxio is my preferred environment for editing video, music, etc, so I'd rather try to figure out how to stick with it.

 

Thanks for any assistance!

 

-- Jack

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I'm confident that the computer and its components have not been on the shelf long enough to make a difference--if anything (according to Roxio tech support) it might be that my stuff is new enough that there are inconsistencies with Roxio that they haven't seen yet. I would have immediately done the driver/update search except that as I mentioned, my other product is able to accomplish the task without any problem, so it seems to be a Roxio issue rather than a hardware/driver issue. I was mildly amused at the comments about the other third party product, by the way, as you are guessing wrong. While there is only one other major "suite" on the market, there are many products that specialize in burning. When I have a problem with Roxio's burning, I turn to a specialty product, not the other "suite." I'm guessing that half the world has the other suite since they give it away with so many disc burners...as I mentioned at the start, I'm not trying to be coy about the alternate product, just trying to conform to whatever the etiquette in this vendor sponsored forum is. So if it is permissible to share the name of the alternate, I will.

 

One experiment I plan to try tonight is (using Roxio) burning the ISO image to the disc instead of TS_Video. Although at a buck a disc, these experiments do get old pretty quickly.

 

The good news I can report is that the primary reason I upgraded--ability to edit my video--is working great with the various Roxio components. On my old (64 bit single core Athlon) system, video editing was just about impossible, but now it flows quickly.

 

Anyway, thanks for the comments so far, perhaps we'll learn more over time.

 

-- Jack

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Well, for anyone who cares--I converted one of my TS_Video folders to a .iso and Roxio had no trouble burning the image to a +DL disc. Roxio tech support sent me a third message telling me to update the firmware on my computer, noting that "new computers often have old firmware", but when I check out the drives and drivers, the support centers all say I am up-to-date.

 

So for reasons apparently no one can explain, Roxio just doesn't like burning TS_Video folders to a +DL disc on my computer. Since I now have two work-arounds (convert to .iso and use the other program), I'm giving up for now.

 

Thanks to those who took an interest, I'll continue to check in for updates out of curiosity as to whether anyone might have additional comments.

 

-- Jack

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I have exactly same issues burning DVD+R DL! I used Verbatim disks for a while, and suddenly Roxio MC stopped writing DL successfully. I changed the brand of DL disks to Memorex and got the same result. Installed the patch to MC 10 - no difference. Followed the suggested steps for clean install - no difference. I thought - may be my 2 year old Plextor is dead, so I bought LG GCC H20L. First burn was successful! But then - guess what? The second burn - no luck! I have wasted 8 blanks!!!

 

Burning single layer disks is Ok... Looks like using Image Burn is the only solution... I will also try to use a competitor product. I used Roxio for years and had no intent to try anything else...

 

You may have some better luck after updating the GCC H20L firmware to YL03.

 

Just a suggestion...

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A brand new PC means nada actually.

 

The graphics card could gave been sitting for some time before it got installed - add to that the length of time the box was sitting there before it wound up in your home.

 

I never ever use the supplied drivers with anything - they can be anything up to six months out of date. Go to the website of whoever made your graphics card and get THEIR latest drivers anf install those. Also get the latest DirectX from MS and install that (that gets updated every couple of months)

 

Now - considering there's only really one competitor, it doesn't take a genius to work out that you're talking about that fiddly Rome burning one :P

 

No doubt one of the other guys will tell you where you may be going wrong - but, in general I find that doing a ;burn' to an image file on the hard drive first, and then making the DVD from that image works far better than trying to convert and burn in one operation

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A brand new PC means nada actually.

 

The graphics card could gave been sitting for some time before it got installed - add to that the length of time the box was sitting there before it wound up in your home.

 

I never ever use the supplied drivers with anything - they can be anything up to six months out of date. Go to the website of whoever made your graphics card and get THEIR latest drivers anf install those. Also get the latest DirectX from MS and install that (that gets updated every couple of months)

 

Now - considering there's only really one competitor, it doesn't take a genius to work out that you're talking about that fiddly Rome burning one :P

 

No doubt one of the other guys will tell you where you may be going wrong - but, in general I find that doing a ;burn' to an image file on the hard drive first, and then making the DVD from that image works far better than trying to convert and burn in one operation

 

 

Daithi, the OP is burning froma V-deo_TS folder on his hard drive.

 

jlove, I don't think the video card or drivers have anything to do with your problem since there is no rendering involved unless the video has to be re-rendered to fit on the DL DVD. Have you set the disc type to 8.5Gb?

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Well, for anyone who cares--I converted one of my TS_Video folders to a .iso and Roxio had no trouble burning the image to a +DL disc. Roxio tech support sent me a third message telling me to update the firmware on my computer, noting that "new computers often have old firmware", but when I check out the drives and drivers, the support centers all say I am up-to-date.

 

So for reasons apparently no one can explain, Roxio just doesn't like burning TS_Video folders to a +DL disc on my computer. Since I now have two work-arounds (convert to .iso and use the other program), I'm giving up for now.

 

Thanks to those who took an interest, I'll continue to check in for updates out of curiosity as to whether anyone might have additional comments.

 

-- Jack

 

I have exactly same issues burning DVD+R DL! I used Verbatim disks for a while, and suddenly Roxio MC stopped writing DL successfully. I changed the brand of DL disks to Memorex and got the same result. Installed the patch to MC 10 - no difference. Followed the suggested steps for clean install - no difference. I thought - may be my 2 year old Plextor is dead, so I bought LG GCC H20L. First burn was successful! But then - guess what? The second burn - no luck! I have wasted 8 blanks!!!

 

Burning single layer disks is Ok... Looks like using Image Burn is the only solution... I will also try to use a competitor product. I used Roxio for years and had no intent to try anything else...

 

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