Help! All Programs Disabled

[islandgirl]

Help! I used CCleaner to clean the registry. It disabled MyDVD, the CD/DVD burning software... all Sonic software that came preloaded with the OS. Apparently a System Restore does not restore the registry. I can't reinstall since it came with the computer. How can I repair? How can I get a download? Any suggestions?

[REDWAGON]

You didn't say which computer manufacturer you have (i.e. Dell, HP etc.) My suggestion is that if the program came pre-loaded with your computer there should be either a "Restore" CD that came with the computer or a separate partition on the hard drive that has the original program files installed in that partition. Also a call to your computer manufacturer I suggest is in order and get their recommendation as to how you can get the program re-installed.

 

Frank...

[islandgirl]

It's DELL. Don't have a restore CD. It was my understanding that Windows XP System Restore is supposed to restore registry keys. Don't know anything about partitions. Roxio will not replace? I don't have serial numbers or keys for the software. What's the purpose of System Restore if it doesn't restore the registry?

[lynn98109]

When an OEM [Original Equipment Mfgr] buys the right to use an OEM Version of a program (and it is usually a cut-down Version, not the full Version), they also accept the responsibility to support it. So it is Dell that you are dealing with, not Roxio.

 

And it is Dell you will need to ask how to restore the pre-installed software.

 

Lynn

 

PS - backing up the registry before playing with it is always a good idea - in this case, you got the test first and the lesson afterward, which is why experience is considered such a harsh teacher

[REDWAGON]

If it's a Dell (or any other manufacturer computer for that matter) when it's new it comes with a restore CD, (That's a requirement of all computer manufactures) or as I mentioned before the original program files including the operating system is possibly stored on a separate partition on the hard drive. And if your Dell didn't come with a separate restore CD or a way of restoring the original files that originally came with the new computer then you should definitely talk to Dell. Of course if it's a Dell you inherited from someone else and they didn't give you all the optional CD's or whatever, then that's a problem.

 

Anytime you change or edit the registry it should be backed up. And as suggested, if the EMC program came loaded on the original Dell computer. Roxio would have nothing to do with helping you rstore it or have necessary keys. Dell is your problem !!

 

Frank...

[Brendon]

Help! I used CCleaner to clean the registry. It disabled MyDVD, the CD/DVD burning software... all Sonic software that came preloaded with the OS. Apparently a System Restore does not restore the registry. I can't reinstall since it came with the computer. How can I repair? How can I get a download? Any suggestions?

What version number of MyDVD do you have? What operating system are you using?

 

Can you go to Help > About This Software and tell me the number displayed?

[islandgirl]

Thank you all for the replys. I got the computer, slightly used and cleaned, from DELL, with no restore CD. It was from an acquaintance who works at DELL so no warranty, no support will be available to me from DELL. I can't access the Roxio software, apps can not be initialized. They must be the stripped down OEM/DELL version of Roxio products. A couple questions:

 

I don't get the partition thing. Can I somehow go beyond this partition, the great wall, and find an installation app? I looked in the Sonic/Roxio program files and couldn't find anything.

 

Isn't Windows System Restore supposed to restore registry keys? That's what it says in a description online. It definitely doesn't.

 

Please bear with me, it's been made clear that this is not a Roxio problem and you are Roxio customers. I am posting in other forums as well. One forum, no replies. In another forum it was suggested I illegally download. I'm trying to get help from anyone who would like to offer some.

 

Thanks again, much appreciated.

 

Lynn - I loved the latter part of your PS and your signature quote, thank you master guru! It gave me pause and a chuckle. I just quit working for a best-selling spiritual teacher/author and self-proclaimed master. She was a hypocrite, among other things. Now I find myself having a discussion with digital gurus, getting sage advice!

 

...forgot one thing, the OS is XP.

[lynn98109]

A fuller form of the original is here -

http://forums.support.roxio.com/index.php?showtopic=16329

 

Try eBay for the Dell Easy CD Creator 5.3 Version. There are a few listings.

 

Lynn

[islandgirl]

Thanks for the link to the whole version. Life is such a paradox and so a@@ backwards. Dyslexics probably have a better understanding of the mysteries of the universe.

 

It's quite possible that my registry cleaning did not cause the problem. Possibly Windows XP updates had something to do with it. Someone in a Dell forum got the same error message when opening MyDVD LE software:

Applications Error: The application failed to initialize properly (0xc0000142)

 

He or she also had factory installed Roxio/Sonic/Dell software and seemed to think an OS update created the problem. He or she installed Sonic updates and did not have an installation CD. That was posted two days ago. Now I need to get updates from Sonic. I don't know how I'm going to get that since I hadn't registered yet.

 

Is all this OEM software worth my time trying to get it back? I never had a chance to register it or use it. It was put on here by Dell 12/06, a couple days before I received the computer. I went away for a year and never used this desktop. I just connected it. There are so many low ratings for Creator Suite, both 9 and 10 at Amazon. Seems like the more features you get, the more problems you get.

 

I miss the simpler life.

[lynn98109]

EMC 9 and 10 are an entirely different program (written by Sonic, after buying the Roxio name and software - the former Roxio having bought the name and software for Napster and subsequently went into the content providing business), whereas ECDC 5 was a Roxio program.

 

If you never used it, and all you want to do is burn data CDs and music CDs, you can do that with WinXP's built-in burning ability. (No DVDs)

 

However, there are many people who regret the loss of ECDC 5 - when they made Version 6 they started from scratch and left out a few things. Either ECDC 5 or the first Sonic/Roxio Version (EMC 7.5) was as good as it got, just there are newer things that the newer Versions can do. (ECDC 5 can do DVD Data; V.6 was the first Video DVD capable Version.)

 

Certainly, when I recently had two compuers down and did some backups of my Flash drives on the Win98 SE with ECDC 5, I found it easier to use than Sonic's RecordNow Deluxe 7 on the two that were down.

 

But if you didn't use it and don't need it, you don't need to get it. (If you change your mind, DO NOT use DirectCD for long-term backups - or any other Packet-Writing program such as Sonic's DLA, the newer Roxio Drag2Disc, Nero's InCD, etc.)

 

Lynn

[rckowal]

Thank you all for the replys. I got the computer, slightly used and cleaned, from DELL, with no restore CD. It was from an acquaintance who works at DELL so no warranty, no support will be available to me from DELL. I can't access the Roxio software, apps can not be initialized. They must be the stripped down OEM/DELL version of Roxio products. A couple questions:

 

I don't get the partition thing. Can I somehow go beyond this partition, the great wall, and find an installation app? I looked in the Sonic/Roxio program files and couldn't find anything.

 

...forgot one thing, the OS is XP.

 

Islandgirl,

 

See this Google link regarding the Restore (Recovery) Partition that is (I believe) standard on all recent vintage Dell computers. Since I haven't checked them for accuracy; I suggest you read all of the items that appear to apply & judge for yourself if this is what you want to do.

 

http://www.google.com/search?q=dell+restor...lient=firefox-a

 

I've never used the Restore/Recovery option on the built in partition, however I have used the same thing that's on a CD supplied to me by Dell.

 

If you want to restore MyDVD from the Recovery partition; there is some thing you need to be aware of. I'm pretty sure it will only recover MyDVD to the original state as factory installed. So you'll probably be back to where you are now - with MyDVD that doesn't work because it still needs an update to fix what Microsoft broke with their XP updates. I would suggest that you try to find out how to get the Dell MyDVD updates.

 

Good luck

 

 

 

[islandgirl]

Hi rckowal, I posted in your thread in the Dell forums. I started another thread hoping that a Dell employee will respond.

 

I have a Dell Dimension E310 with XP Media Center Edition. I discovered the incompatibility that Sonic/Roxio has with Window updates, particularly with that edition. I did a roll-back on WMP 11 and IE7, removing all components. That removed the problems with Creator. After the removal I found this Roxio resolution link:

http://kb.roxio.com/content/kb/Creator/000058MD

 

I still have the problem with MyDVD v6.1.1.0. I get the app error:

The application failed to initialize properly (0xc0000142). Click on OK to terminate the application.

 

I tried going to add/remove to do a repair. I must not have an installation app in the hidden section because it requested a CD. I couldn't find an updates folder on my computer. I came across this Roxio link for that error:

http://kb.roxio.com/content/kb/MyDVD/000052MD?set-locale=en

 

They no longer support the software and suggest doing a reinstall and copy/paste of shared files. Even though I can't do a reinstall I tried the copy/paste and a reboot. Didn't work.

 

Some people have encountered the problem recently but mostly a couple years back and even then couldn't get it resolved with either Dell or Sonic/Roxio or Windows. One person posted in both Dell and Roxio, not having a CD or installation app, same error, and the cause was by doing a system restore. No resolution. Others had called back then, both Dell and Roxio, no resolution. So many people have had this problem with factory installed software, you would think that Dell, Sonic/Roxio or Windows would offer a download on their websites to fix the error. According to old threads, nothing was offered.

 

I got the computer in '06 but went away right after I received it. I just started using it but haven't had a chance to enjoy it. Yahoo Jukebox corrupted my old upgraded Musicmatch JB which can't be fixed or removed. No resolution offered there either.

 

I kind of miss my dinosaur '99, 12 gig computer with simple applications that had no bugs, no advertising. From now on I'm keeping freeware installation apps. If an upgrade is not an upgrade, I can go back to the old version.