Alienware M7700 Dvd Burn And Crash

[dravekx]

Hello. I have an Alienware M7700 laptop, running windows xp professional with SP3, and a liteon DVDRW SOSW-8525 Burner. My video is an ATI MOBILE RADEON 9700 (128 Ram) with the latest ATI Catalyst drivers installed. I have 2gb of Memory. I purchased Roxio EMC10 Suite because a friend told me it was rated higher than Nero. I have a video creation that is in DIVX .AVI format. I want to burn it to a DVDR in DVD format. So I opened Roxio and selected the Roxio Video and Convert using the DIVX to DVD-Video. When 10-18% is complete, roxio crashes, locks my DVDR, and asks me to send a report to Microsoft. here's the error information:

 

Faulting application videoconvert10.exe, version 10.0.0.86, faulting module unknown, version 0.0.0.0, fault address 0x0ad6d5b0.

 

AppName: videoconvert10.exe

AppVer: 10.0.0.86

ModName: unknown

ModVer: 0.0.0.0 Offset: 0b03d5b0

 

Any ideas as to why its crashing?

[dravekx]

Have you tested with any other video files, or just this one. If it already crashes in the same spot I always start by suspecting a flaw in the encoding of the original asset. Test with some other files and let us know how it goes.

 

By the way, I am deleting the 2nd post regarding this topic. Its only been 10 hours and I am replying in the middle of the night. You make it sound like we have been ignoring you for ages.

 

Hey. Sorry John. I wasnt paying attention to the time log and was assuming it had been more than 24 hours without any attempt of an answer. My apologies. I've tried a couple other videos and still having the same error. It crashes anywhere between 10 and 18 percent. I decided to dodge the video idea and try out simple files and they work fine. i suspect it's the encoding also, but Im not sure what other format to use. Any suggestions?

 

Also, I googled the error message along with the info on the crash and from what I can conclude, it happens during the encoding from AVI to DVD format. But its always the videoconvert10.exe file that crashes.

 

Thank you for the time and the response.

[John at Roxio]

Have you tested with any other video files, or just this one. If it already crashes in the same spot I always start by suspecting a flaw in the encoding of the original asset. Test with some other files and let us know how it goes.

 

By the way, I am deleting the 2nd post regarding this topic. Its only been 10 hours and I am replying in the middle of the night. You make it sound like we have been ignoring you for ages.

 

 

[grandpabruce]

Hey. Sorry John. I wasnt paying attention to the time log and was assuming it had been more than 24 hours without any attempt of an answer. My apologies. I've tried a couple other videos and still having the same error. It crashes anywhere between 10 and 18 percent. I decided to dodge the video idea and try out simple files and they work fine. i suspect it's the encoding also, but Im not sure what other format to use. Any suggestions?

 

Also, I googled the error message along with the info on the crash and from what I can conclude, it happens during the encoding from AVI to DVD format. But its always the videoconvert10.exe file that crashes.

 

Thank you for the time and the response.

 

Your Radeon 9700 Mobile chipset, may be your downfall. A standalone 9700 (anicent card) may work, but your laptop 9700 chip may not be up to the task of doing the rendering, during the encoding process, on larger productions.