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Computer Restarts When I Try To Shutdown


dgroy

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Hi,

 

I have a computer problem which I believe started with the installation of EMC8. There are 2 symptoms:

 

1) When I try to shutdown the computer, it restarts. The only way I can turn the computer off is by forcibly holding the power button depressed until it turns off.

 

2) When the computer restarts, I get a message that "Windows recovered from a serious error" and when I look at the error report, it says:

 

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8052AA1B BCP3 : B86D1828

BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

 

Since I don't turn the computer off very often (I usually only restart when I install new software, etc..) I can't be sure when this problem started, but it seems to have started around the time I installed EMC8.

 

Furthermore, I found this on the Microsoft web site: http://www.microsoft.com/windowsxp/using/h...el_02may13.mspx

 

It seems to say that one of the common causes for this problem is Roxio software. I haven't hunted on the Roxio web site for a fix yet, nor have I tried uninstalling EMC8 to see if the problem disappears; I thought I would first find out if other users of EMC8 have run into this problem.

 

Any help would be appreciated.

 

Thanks.

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I went into msconfig and disabled EVERYTHING. Still have both the shutdown problem and the wondows error on start up. The computer has virus scan on it, spyware checking software and automatic windows update, so the PC is up to date. Any other ideas?

Not really sure what could be causing this. I assume you did a virus update then a scan to make sure it's not a virus?

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I went into msconfig and disabled EVERYTHING. Still have both the shutdown problem and the wondows error on start up. The computer has virus scan on it, spyware checking software and automatic windows update, so the PC is up to date. Any other ideas?

Could you list your computer specs? I read thru this thread but could not see anywhere where you may have listed them.

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Could you list your computer specs? I read thru this thread but could not see anywhere where you may have listed them.

 

HP Media Center 7170N, dual processor Pentium 4D, 2.8 GHz, 1 GB RAM, 250 GB HDD, Hauppage video card.

And yes, I ran virus scan recently, I'll run it again.

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Hi,

 

I have a computer problem which I believe started with the installation of EMC8. There are 2 symptoms:

 

1) When I try to shutdown the computer, it restarts. The only way I can turn the computer off is by forcibly holding the power button depressed until it turns off.

 

2) When the computer restarts, I get a message that "Windows recovered from a serious error" and when I look at the error report, it says:

 

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8052AA1B BCP3 : B86D1828

BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

 

Since I don't turn the computer off very often (I usually only restart when I install new software, etc..) I can't be sure when this problem started, but it seems to have started around the time I installed EMC8.

 

Furthermore, I found this on the Microsoft web site: http://www.microsoft.com/windowsxp/using/h...el_02may13.mspx

 

It seems to say that one of the common causes for this problem is Roxio software. I haven't hunted on the Roxio web site for a fix yet, nor have I tried uninstalling EMC8 to see if the problem disappears; I thought I would first find out if other users of EMC8 have run into this problem.

 

Any help would be appreciated.

 

Thanks.

 

No problems, here. You may need to do some computer maintenance.

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Hi,

 

I have a computer problem which I believe started with the installation of EMC8. There are 2 symptoms:

 

1) When I try to shutdown the computer, it restarts. The only way I can turn the computer off is by forcibly holding the power button depressed until it turns off.

 

2) When the computer restarts, I get a message that "Windows recovered from a serious error" and when I look at the error report, it says:

 

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8052AA1B BCP3 : B86D1828

BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

 

Since I don't turn the computer off very often (I usually only restart when I install new software, etc..) I can't be sure when this problem started, but it seems to have started around the time I installed EMC8.

 

Furthermore, I found this on the Microsoft web site: http://www.microsoft.com/windowsxp/using/h...el_02may13.mspx

 

It seems to say that one of the common causes for this problem is Roxio software. I haven't hunted on the Roxio web site for a fix yet, nor have I tried uninstalling EMC8 to see if the problem disappears; I thought I would first find out if other users of EMC8 have run into this problem.

 

Any help would be appreciated.

 

Thanks.

The link you provide only mentions ECDC 5 which was a long time ago and was when XP first came out. It's not something that the later versions had problems with and a patch was put out for V5 that fixed the problem.

I'd first take a good look at your start up file (Start/Run then type msconfig) to see if there is something that has recently been added that might cause the problem.

Then, take a look at your BIOS to see if a setting has changed. Finally, have you recently done a Windows update? Something on a recent update caused my system trouble when going into sleep mode. An update might have caused a change in your system.

It most likely won't be easy to find the culprit.

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The link you provide only mentions ECDC 5 which was a long time ago and was when XP first came out. It's not something that the later versions had problems with and a patch was put out for V5 that fixed the problem.

I'd first take a good look at your start up file (Start/Run then type msconfig) to see if there is something that has recently been added that might cause the problem.

Then, take a look at your BIOS to see if a setting has changed. Finally, have you recently done a Windows update? Something on a recent update caused my system trouble when going into sleep mode. An update might have caused a change in your system.

It most likely won't be easy to find the culprit.

 

I went into msconfig and disabled EVERYTHING. Still have both the shutdown problem and the wondows error on start up. The computer has virus scan on it, spyware checking software and automatic windows update, so the PC is up to date. Any other ideas?

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