Preface: Yes, I'm aware that this forum is not Roxio Support.
My Machines: Dell Optiplex 755, 2GB RAM, 2.33Ghz Dual Core, Windows XP Pro SP2B
My Licenses: Volume License for 30 machines in a lab
My Issues: Where do I being. Crash after crash. Loads VideoWave fine, then crashes when opening MyDVD Express. wmvdecod.dll issue as described on these forums in multiple locations.
What I've Done: Besides waste many of my workday hours...complete uninstall (following step-by-step clean Roxio uninstall doc). Updated Media Player to latest version. Moved wmvdecod.dll file out of Windows\System 32\ and back again.
This is now reached ridiculous level. I have a lab that needs to have functionality immediately with this software. Roxio is very close to losing a very large volume license account as we are planning on a much larger roll-out (approx. 2500 machines).
Can someone help me?
And no, I haven't called Roxio yet. I wanted to hit the forums first because I'm not looking forward to doubling my already wasted time sitting on the phone with some guy/gal from Pakistan who is reading a lock-step help screen only to be transferred in 45minutes to someone else, etc, etc.
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fdecker
Preface: Yes, I'm aware that this forum is not Roxio Support.
My Machines: Dell Optiplex 755, 2GB RAM, 2.33Ghz Dual Core, Windows XP Pro SP2B
My Licenses: Volume License for 30 machines in a lab
My Issues: Where do I being. Crash after crash. Loads VideoWave fine, then crashes when opening MyDVD Express. wmvdecod.dll issue as described on these forums in multiple locations.
What I've Done: Besides waste many of my workday hours...complete uninstall (following step-by-step clean Roxio uninstall doc). Updated Media Player to latest version. Moved wmvdecod.dll file out of Windows\System 32\ and back again.
This is now reached ridiculous level. I have a lab that needs to have functionality immediately with this software. Roxio is very close to losing a very large volume license account as we are planning on a much larger roll-out (approx. 2500 machines).
Can someone help me?
And no, I haven't called Roxio yet. I wanted to hit the forums first because I'm not looking forward to doubling my already wasted time sitting on the phone with some guy/gal from Pakistan who is reading a lock-step help screen only to be transferred in 45minutes to someone else, etc, etc.
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