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I've Just About Had It...


fdecker

Question

Preface: Yes, I'm aware that this forum is not Roxio Support.

 

My Machines: Dell Optiplex 755, 2GB RAM, 2.33Ghz Dual Core, Windows XP Pro SP2B

 

My Licenses: Volume License for 30 machines in a lab

 

My Issues: Where do I being. Crash after crash. Loads VideoWave fine, then crashes when opening MyDVD Express. wmvdecod.dll issue as described on these forums in multiple locations.

 

What I've Done: Besides waste many of my workday hours...complete uninstall (following step-by-step clean Roxio uninstall doc). Updated Media Player to latest version. Moved wmvdecod.dll file out of Windows\System 32\ and back again.

 

This is now reached ridiculous level. I have a lab that needs to have functionality immediately with this software. Roxio is very close to losing a very large volume license account as we are planning on a much larger roll-out (approx. 2500 machines).

 

Can someone help me?

 

And no, I haven't called Roxio yet. I wanted to hit the forums first because I'm not looking forward to doubling my already wasted time sitting on the phone with some guy/gal from Pakistan who is reading a lock-step help screen only to be transferred in 45minutes to someone else, etc, etc.

 

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I'd suggest that you call whoever sold you the 30 licenses and ask them to put you in contact with someone in Tech Support who is trained to troubleshoot problems like this.

 

Unfortunately, you're talking to people in this forum who have the program installed on computers that are not networked. Our version doesn't support networking.

 

*Edit*

Just found your other post and it contains a reply from a Roxio employee. Please follow his advice in this thread http://forums.support.roxio.com/index.php?...mp;#entry203712

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