I've Just About Had It...

[fdecker]

Preface: Yes, I'm aware that this forum is not Roxio Support.

 

My Machines: Dell Optiplex 755, 2GB RAM, 2.33Ghz Dual Core, Windows XP Pro SP2B

 

My Licenses: Volume License for 30 machines in a lab

 

My Issues: Where do I being. Crash after crash. Loads VideoWave fine, then crashes when opening MyDVD Express. wmvdecod.dll issue as described on these forums in multiple locations.

 

What I've Done: Besides waste many of my workday hours...complete uninstall (following step-by-step clean Roxio uninstall doc). Updated Media Player to latest version. Moved wmvdecod.dll file out of Windows\System 32\ and back again.

 

This is now reached ridiculous level. I have a lab that needs to have functionality immediately with this software. Roxio is very close to losing a very large volume license account as we are planning on a much larger roll-out (approx. 2500 machines).

 

Can someone help me?

 

And no, I haven't called Roxio yet. I wanted to hit the forums first because I'm not looking forward to doubling my already wasted time sitting on the phone with some guy/gal from Pakistan who is reading a lock-step help screen only to be transferred in 45minutes to someone else, etc, etc.

 

[ggrussell]

Since you have a site license, you should get priority tech support and I certainly hope Sonic/Roxio doesn't farm out to Pakistan.

 

2500 machines will be difficult to support unless they are are identical machines. Since EMC 8, this software REQUIRES DirectX support for the video subsystem. A lot of the problems we have seen are related to machines that are not fully updated. TOP TWO: video and audio must be updated to latest drivers and the latest updates to DirectX (Mar2008).

 

I , personally, have EMC 10 running on WinXP SP3 and Vista SP1 just fine.

[John at Roxio]

1) Our support folks are located in America

2) If you have a VLP support contract, the person that purchased your site license will have contact details for a special phone # and/or email contact

3) Its pretty hard to troubleshoot "crash after crash" but I can tell you from a gut feeling that I suspect it is a registry cleaner that is causing your problems. Even after a clean install, if a registry cleaner removes some important keys, EMC will crash at odd places in weird ways. The only way to fix this for good (for now) is to do a clean install and then set the registry cleaner to ignore roxio keys.

 

Also, feel free to call support if you don't have a support contract.

[fdecker]

Truth be told, I feel like a Roxio beta-tester.

 

In a last ditch attempt, I did the only thing I hadn't done yet...upgrade to SP3.

 

1. Did the whole "Clean Uninstall" again...to the letter

2. Upgraded to SP3

3. Reinstalled Roxio Platinum

4. Rebooted

5. Ran VideoWave-->MyDVD Express

 

Worked the first time, although extremely slow/laggy between screens and loads.

 

Rebooted.

 

Same error again as before...R60...something or other.

 

Went for a walk to cool down.

 

Went back into msconfig and reset to Normal Startup.

 

Rebooted.

 

Working again, but still very laggy between screens and component loads.

 

What more can I say? Not impressed, fellas.

[ggrussell]

Windows update including SP3 does not update DirectX. You need to do that manually. Get it here.

You still haven't posted your video card info. As I posted earlier, EMC utilizes the video subsystem much differently than other video editors. A video card that supports DirectX 9 IS REQUIRED.

 

Also as John pointed out, registry cleaners also remove EMC entries that causes all kinds of issues. I stopped using Nortons for similar reasons over a year ago. It messed up lots of apps even that far back.

[Jim_Hardin]

Truth be told, I feel like a Roxio beta-tester.

 

In a last ditch attempt, I did the only thing I hadn't done yet...upgrade to SP3.

 

1. Did the whole "Clean Uninstall" again...to the letter

2. Upgraded to SP3

3. Reinstalled Roxio Platinum

4. Rebooted

5. Ran VideoWave-->MyDVD Express

 

Worked the first time, although extremely slow/laggy between screens and loads.

 

Rebooted.

 

Same error again as before...R60...something or other.

 

Went for a walk to cool down.

 

Went back into msconfig and reset to Normal Startup.

 

Rebooted.

 

Working again, but still very laggy between screens and component loads.

 

What more can I say? Not impressed, fellas.

Maybe you are a Beta Tester? Since MicroSoft has not released XP SP3 you installed a Beta version. A "Release Candidate" is just another Beta but a Beta non the less…

 

Not sure what version of Roxio you have. There has not peen a "Platinum" version since V7 (2005).

 

Sluggishness you describe could be from your Video Card performance. Try setting it to Software – VW or MyDVD: Tools – Options – Render – Software.

 

Your posts are big on rants, but low on details and accuracy. Perhaps there is someone else you could put on this for troubleshooting? Otherwise it might be best to take advantage of the included phone support.

 

Edit: Volume License includes Platinum, Gold and Silver editions of EMC 10.

[who are you]

Since MicroSoft has not released XP SP3...

XP SP3 is now being released through Windows update, it is no longer in "beta". On another PC in the house that is running XP, the update showed up about a week ago. From some of comments I have read in Microsoft's forums, it appears to be a "phased" release so as to not overload the servers with everyone installing SP3 at the same time. In addition, there are some other updates that must be installed before the SP3 update will show up in the Update list.

 

EDIT:

I noticed that a later post I made that provided some useful links on finding such downloads was deleted. While I have re-posted this information, I am including it below also in case that post also gets deleted:

 

I just went to MS before posting, and it is not listed! Until such time as it is lasted on their site, it is not "Released".

 

You can speculate all day on what you think their 'strategy' may be, but it is only their actions that count.

 

And they have not released it!

You can speculate all day on what you think about it being released, but when Microsoft has stated it was released May 6, 2008, I would think they would know if it was released or not. May 6, 2008, is the date it appeared on the other PC I mentioned. 1) Microsoft says it was released May 6, 2008 and 2) it showed up in Windows Update on May 6, 2008 but 3) you say it is not released. I believe most people would consider it "released".

 

As Jong1 indicated, a proper search of the Microsoft site provides much information about XP SP3 release and how to obtain it. One such kb article, http://support.microsoft.com/kb/322389/ with the title of "How to obtain the latest Windows XP service pack" states in part:

Windows XP Service Pack 3

Release Date: May 6, 2008

 

Windows XP Service Pack 3 is a service pack that is cumulative back to the last currently-supported service pack. This means that Windows XP Service Pack 3 contains all the fixes that were included with Windows XP Service Pack 2 (SP2). If you have already installed Windows XP Service Pack 3 (SP3), you do not have to install Windows XP SP2.

 

Note You must have either Windows XP Service Pack 1a or Windows XP Service Pack 2 installed in order to install Windows XP Service Pack 3.

How to obtain

You can use Windows Update or the Microsoft Download Center to obtain Windows XP Service Pack 3 (SP3).

 

edit 1: correct spelling

edit 2: For anyone that wants an ISO image of the released XP Service Pack 3 to burn to disk using EMC 10, it can be obtained on the Microsoft site at (Note: this link was found with a proper search of the Microsoft Download center): http://www.microsoft.com/downloads/details...;displaylang=en

edit 3: For assistance on doing a proper search see "Microsoft.com Search Help" at http://search.microsoft.com/Help.aspx?mkt=...0&FORM=HLMH

[Jim_Hardin]

XP SP3 is now being released through Windows update, it is no longer in "beta". On another PC in the house that is running XP, the update showed up about a week ago. From some of comments I have read in Microsoft's forums, it appears to be a "phased" release so as to not overload the servers with everyone installing SP3 at the same time. In addition, there are some other updates that must be installed before the SP3 update will show up in the Update list.

I just went to MS before posting, and it is not listed! Until such time as it is lasted on their site, it is not "Released".

 

You can speculate all day on what you think their 'strategy' may be, but it is only their actions that count.

 

And they have not released it!

 

[Jong1]

I just went to MS before posting, and it is not listed! Until such time as it is lasted on their site, it is not "Released".

 

You can speculate all day on what you think their 'strategy' may be, but it is only their actions that count.

 

And they have not released it!

Yes they have. It was released a week ago. You clearly did not check very well.

 

http://www.microsoft.com/downloads/details...;DisplayLang=en

 

[bimicher]

Maybe you are a Beta Tester? Since MicroSoft has not released XP SP3 you installed a Beta version. A "Release Candidate" is just another Beta but a Beta non the less…

 

Not sure what version of Roxio you have. There has not peen a "Platinum" version since V7 (2005).

 

Sluggishness you describe could be from your Video Card performance. Try setting it to Software – VW or MyDVD: Tools – Options – Render – Software.

 

Your posts are big on rants, but low on details and accuracy. Perhaps there is someone else you could put on this for troubleshooting? Otherwise it might be best to take advantage of the included phone support.

 

"Roxio Easy Media Creator 10 Platinum" is sold as the Multi-License version

[Jim_Hardin]

Yes they have. It was released a week ago. You clearly did not check very well.

 

http://www.microsoft.com/downloads/details...;DisplayLang=en

It would appear available through some backdoor.

 

But I did check well enough…

 

Going to XP's page on their site there is absolutely No Mention of SP3…

http://www.microsoft.com/windows/products/...xp/default.mspx

Clicking the big 'Downloads for XP' will take you to another page and yield absolutely Nothing about SP3…

http://www.microsoft.com/windowsxp/downloa...g_id=10282XPHb1

A search for "Service Pack 3" and it did show up. Of the 2,120,000 hits, the ones for XP start on page 4!

http://search.microsoft.com/results.aspx?m...1&FORM=PEME

and lastly a search for "SP3" will yield a half million hits, but the one for XP does show up on page 2.

http://search.microsoft.com/results.aspx?m...1&FORM=PPME

I have better things to do than to crawl about MS's site looking for something I don't even want or need…

 

 

"Roxio Easy Media Creator 10 Platinum" is sold as the Multi-License version

Had not seen that page before!

[who are you]

It would appear available through some backdoor.

 

But I did check well enough…

 

Going to XP's page on their site there is absolutely No Mention of SP3…

http://www.microsoft.com/windows/products/...xp/default.mspx

Clicking the big 'Downloads for XP' will take you to another page and yield absolutely Nothing about SP3…

http://www.microsoft.com/windowsxp/downloa...g_id=10282XPHb1

A search for "Service Pack 3" and it did show up. Of the 2,120,000 hits, the ones for XP start on page 4!

http://search.microsoft.com/results.aspx?m...1&FORM=PEME

and lastly a search for "SP3" will yield a half million hits, but the one for XP does show up on page 2.

http://search.microsoft.com/results.aspx?m...1&FORM=PPME

I have better things to do than to crawl about MS's site looking for something I don't even want or need…

 

Had not seen that page before!

1) Microsoft provides downloads through a centralized "Download Center" to prevent people from having to crawl about the MS's site.

2) There is a search box on the page.

3) Entering "Service Pack 3" in that box provides a list of downloads limited to downloads with "Service Pack 3" in the name

4) the above is a very simple way to find downloads on the Microsoft site

 

 

 

James:

I just noticed that a previous reply I had made to this thread has been deleted. As the previous post had some links that might help you on the Microsoft site, I am including it again. See the "edit 3" link in the original post below. It will make it much easier to find such downloads in the future.

I just went to MS before posting, and it is not listed! Until such time as it is lasted on their site, it is not "Released".

 

You can speculate all day on what you think their 'strategy' may be, but it is only their actions that count.

 

And they have not released it!

You can speculate all day on what you think about it being released, but when Microsoft has stated it was released May 6, 2008, I would think they would know if it was released or not. May 6, 2008, is the date it appeared on the other PC I mentioned. 1) Microsoft says it was released May 6, 2008 and 2) it showed up in Windows Update on May 6, 2008 but 3) you say it is not released. I believe most people would consider it "released".

 

As Jong1 indicated, a proper search of the Microsoft site provides much information about XP SP3 release and how to obtain it. One such kb article, http://support.microsoft.com/kb/322389/ with the title of "How to obtain the latest Windows XP service pack" states in part:

Windows XP Service Pack 3

Release Date: May 6, 2008

 

Windows XP Service Pack 3 is a service pack that is cumulative back to the last currently-supported service pack. This means that Windows XP Service Pack 3 contains all the fixes that were included with Windows XP Service Pack 2 (SP2). If you have already installed Windows XP Service Pack 3 (SP3), you do not have to install Windows XP SP2.

 

Note You must have either Windows XP Service Pack 1a or Windows XP Service Pack 2 installed in order to install Windows XP Service Pack 3.

How to obtain

You can use Windows Update or the Microsoft Download Center to obtain Windows XP Service Pack 3 (SP3).

 

edit 1: correct spelling

edit 2: For anyone that wants an ISO image of the released XP Service Pack 3 to burn to disk using EMC 10, it can be obtained on the Microsoft site at (Note: this link was found with a proper search of the Microsoft Download center): http://www.microsoft.com/downloads/details...;displaylang=en

edit 3: For assistance on doing a proper search see "Microsoft.com Search Help" at http://search.microsoft.com/Help.aspx?mkt=...0&FORM=HLMH

[Hes back]

It would appear available through some backdoor.

 

But I did check well enough…

 

Going to XP's page on their site there is absolutely No Mention of SP3…

http://www.microsoft.com/windows/products/...xp/default.mspx

Clicking the big 'Downloads for XP' will take you to another page and yield absolutely Nothing about SP3…

http://www.microsoft.com/windowsxp/downloa...g_id=10282XPHb1

A search for "Service Pack 3" and it did show up. Of the 2,120,000 hits, the ones for XP start on page 4!

http://search.microsoft.com/results.aspx?m...1&FORM=PEME

and lastly a search for "SP3" will yield a half million hits, but the one for XP does show up on page 2.

http://search.microsoft.com/results.aspx?m...1&FORM=PPME

I have better things to do than to crawl about MS's site looking for something I don't even want or need…

 

 

 

Had not seen that page before!

James:

Looking at the links you provided, you were searching all of Microsoft for anything with Service Pack 3. This will indeed return a massive number of results.

 

Since you were looking for downloads, you should have gone to the Microsoft Download Center that can be reached from Microsoft's home page. Entering "Service Pack 3" in the search box on the Dwonload Center's page returns only 35 items. While not all is related to XP SP 3 downloads, this is a much more manageable number or results.

 

[John at Roxio]

I thought I would try to bring this thread back to the original topic. So, to the OP, where do you currently stand, what about registry cleaners? What changes in msconfig seemed to help the symptoms?

[who are you]

I thought I would try to bring this thread back to the original topic. So, to the OP, where do you currently stand, what about registry cleaners? What changes in msconfig seemed to help the symptoms?

Thank you John. I would like to apologize for my part in the wondering. I originally started out simply trying to pass on the fact XP SP3 was out in case installing it might help any user having problems with EMC 10 in XP. However, for some unknown reason that was mis-interpreted leading to my contribution to the wondering. Installing SP3 will make sure they have all current XP updates, possibly removing that as a problem area, after all stranger things than that has solved problems. Again, I apologize.