Not Getting Response To Ticket

[rony]

I'm getting the "Temporary file exceeds the maximum file size currently allowed on your temporary drive. to transfer files larger than 4gb..." message.

Ian reports that there's a fix for this and one only needs to setup a ticket and the patch will be e-mailed.

 

Well, I have a ticket# 560388 and it's still "Open" at the end of the day. No e-mail of patch.

 

 

... thanks, I've gotten a response from Roxio. No longer need help with this. Much appreciated. It's GREAT that Roxio reads these forums and responds.

[ogdens]

I'm getting the "Temporary file exceeds the maximum file size currently allowed on your temporary drive. to transfer files larger than 4gb..." message.

Ian reports that there's a fix for this and one only needs to setup a ticket and the patch will be e-mailed.

 

Well, I have a ticket# 560388 and it's still "Open" at the end of the day. No e-mail of patch.

 

Does anyone have the patch? Could you e-mail to me at rony@1beyond.com?

 

thanks.

 

See answer here (post #26) http://forums.support.roxio.com/index.php?...mp;#entry203946

 

 

 

[Guest ivanatrox]

The ticket is not replied in real-time. I see that your ticket was submitted on Wed morning. The tickets are usually answered within 3 business days or shorter. (sometimes it might be longer than that but we try our best to answer all the tickets as soon as possible)

 

Ivan