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"contact Support" Not Working


RonCam

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There's something wrong with the server handling the "Contact Support" link on the "Roxio Service and Support" page. The system hangs when UserName and Password are entered and <Enter> is pressed. Thought you should know, so it may be fixed. :glare:

 

 

RonCam,

 

when I use your link and click 'Contact Support' I get this,

 

Need some help? That's what we're here for. Please enter your registered Email address and Password below to contact a Roxio Customer Care Agent. If you haven't registered your Roxio account yet, please click here to create one.

 

Email (login):

Password: Forgot Password?

 

Then I click Login or Reset

 

I get this,

 

Welcome Back Bud

 

What would you like to do today?

 

Create a new Help Ticket

View Your Help Ticket History (3)

View additional contact options

 

Make sure you use lower case letters.

 

cd

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cd, thanks much for the quick reply and checking it out. Must have been a transient problem, because that's what happened the last time I logged on, and I was surprised when the system seemed to hang. Thought it suspicious that I could log-on to the Forum without difficulty, but not the other. Apparently all is OK again, will try in a short time after I return.

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