Help! Problems With 8.0.4

[Outdated Mac User]

Hi, forum members:

 

I work with a Mac G4, operating system OS 10.4.11 (an update of TIGER; I do not have LEOPARD), with 28 GB of storage on my hard drive. I am trying to burn a half-hour show with video and audio (NTSC) using Toast 8. The show was made in Final Cut Pro; I saved it as a FCP self-contained QT movie and dragged into Toast 8. I burn using the Mac's internal DVD Pioneer burner.

 

About 5 months ago, I started having problems with artifacts appearing in the image about halfway into playback. A Roxio tech recommended I download Toast 8.3 to solve the problem I was having. It did solve the problem, but only for a few burns, then I had problems with playback after burns again.

 

I have since downloaded update 8.0.4, and I am having the SAME problem. After going through the complete burn process, upon playback, about 15 minutes into the DVD, the computer stops playing, telling me I have error 36 (message states it may be a scratched disk). I know it cannot be a scratched disk because this happens to every disk I burn. What is going on?

[tsantee]

What brand of media are you using? You may have some defective discs. Insert one of the discs and choose Disc Info from the Recorder window. There is a button that appears that takes you to a Web page where users submit reports about that specific media.

 

I'm not saying the problem is the media. However, there is a lot of poor-quality discs in the marketplace and I just wanted to eliminate this as a possibility.

[Outdated Mac User]

What brand of media are you using? You may have some defective discs. Insert one of the discs and choose Disc Info from the Recorder window. There is a button that appears that takes you to a Web page where users submit reports about that specific media.

 

I'm not saying the problem is the media. However, there is a lot of poor-quality discs in the marketplace and I just wanted to eliminate this as a possibility.

 

Your question is a good one. I am using SONY DVD -R 120 min/4.7 GB disks, purchased in KMart, so I know they are the real McCoy. I don't think it can be a problem with the disks, as I have had trouble with Toast 8 for one reason or another ever since I bought it. This is the first time I have received error -36.

[tsantee]

Your question is a good one. I am using SONY DVD -R 120 min/4.7 GB disks, purchased in KMart, so I know they are the real McCoy. I don't think it can be a problem with the disks, as I have had trouble with Toast 8 for one reason or another ever since I bought it. This is the first time I have received error -36.

It still could be a bad batch of discs but even so have you tried choosing Save as Disc Image instead of clicking the burn button and then burn the resulting disc image using the Image File setting in the Copy window?

[John at Roxio]

It may also be a problem with the recorder. Do you have access to any other recorders that you can test with? Generally when I see things going back and forth from working to not working I suspect some type of hardware issue. Software does the same thing every time, but mechanical things may not be so specific.

[Outdated Mac User]

It still could be a bad batch of discs but even so have you tried choosing Save as Disc Image instead of clicking the burn button and then burn the resulting disc image using the Image File setting in the Copy window?

 

This was the problem. Looks like my processor is not able to encode and then burn during the same operation. I saved as a disk image, then copied the disk image to a DVD. Voila!

 

However, I had two problems which I don't understand, maybe you, John or someone can help me. I selected the disk image on the desktop, then control-clicked in order to mount the image. Instead of mounting, it automatically opened the disk image file. I was unable to mount: no icon ever appeared on the desktop indicating that the file had mounted.

 

Problem two: when I drag the disk image to Toast using the COPY function, instead of leaving the icon in the middle and allowing me to click on the red button in the lower right hand corner, the file opens up automatically. In order to avoid this, I have to drag into Toast and then VERY QUICKLY click on the red button before the file opens and plays. Only then does the opening stop and I am able to copy successfully to the DVD. Is this supposed to happen this way?

[tsantee]

When a disc image is added to the Copy window it automatically mounts. That can't be changed. You can change whether DVD Player automatically opens by choosing CDs and DVDs in System Preferences and changing what happens when a video DVD is inserted.

 

Control-click on the disc image in the Finder and choose "Mount It" rather than Open. If you are running Leopard the Mount It option appears when you scroll to More at the bottom of the contextual menu.