Can't Install Easy Cd & Dvd On Windows Xp

[Bill1701]

I just purchased Easy Cd & DVD Burning and it won't install on my Dell Laptop running Windows XP Pro. I get a message saying I must be logged in as administrator. My userid is part of the local admin group and I can install other software with no problems. The only help I can find from ROXIO support says to uninstall all other ROXIO and SONIC software, but I don't have any installed. This seems to be a common problem on corporate PCs. Since there doesn't seem to be any technical support from ROXIO available, does anyone have any ideas on what to try?

Thanks,

[gi7omy]

Couple of questions:

 

What version of Roxio are you installing? (if the 'red box' one, there are two with one saying Vista Compatible which is a cut-down version of EMC9 and one that doesn't say it, which is ECD6)

 

Dell pre-install an OEM version on their machines - it's possible that it's still there so you may need to do the 'clean install' procedure

 

Let us know the answers

[Bill1701]

Couple of questions:

 

What version of Roxio are you installing? (if the 'red box' one, there are two with one saying Vista Compatible which is a cut-down version of EMC9 and one that doesn't say it, which is ECD6)

 

Dell pre-install an OEM version on their machines - it's possible that it's still there so you may need to do the 'clean install' procedure

 

Let us know the answers

 

 

It is the red box with a notice saying 'Compatible with Vista, XP and 2000'. The only thing I find in the registry for either ROXIO or SONIC is an entry in under H_L_M\software\Microsoft\DirectInput\Compatibility\SONICR.EXE363...

[gi7omy]

Check the clean install procedure (the pinned post at the top of this forum). It's possible that there are hidfden folders in Documents and settings - as I said, Dell usually pre-install an OEM version and there may be traces there (look for Sonic and Roxio folders)

[Bill1701]

Check the clean install procedure (the pinned post at the top of this forum). It's possible that there are hidfden folders in Documents and settings - as I said, Dell usually pre-install an OEM version and there may be traces there (look for Sonic and Roxio folders)

 

I went through the clean install procedures. There were a couple entries in the registry, but no hidden folders. I cleaned the registry and re-booted. I still get the same message about needing to be the administrator. From other posts on the net, it seems to be a problem with AD groups.

[gi7omy]

Check here (replace my name with your user name)

 

C:\Documents and Settings\Daithi\Application Data

 

There are two folders in there - Roxio and Sonic

 

Also, you do need to be logged on with admin privileges for the installation