Jump to content
  • 0

Can't Install Easy Cd & Dvd On Windows Xp


Bill1701

Question

I just purchased Easy Cd & DVD Burning and it won't install on my Dell Laptop running Windows XP Pro. I get a message saying I must be logged in as administrator. My userid is part of the local admin group and I can install other software with no problems. The only help I can find from ROXIO support says to uninstall all other ROXIO and SONIC software, but I don't have any installed. This seems to be a common problem on corporate PCs. Since there doesn't seem to be any technical support from ROXIO available, does anyone have any ideas on what to try?

Thanks,

Link to comment
Share on other sites

5 answers to this question

Recommended Posts

Check the clean install procedure (the pinned post at the top of this forum). It's possible that there are hidfden folders in Documents and settings - as I said, Dell usually pre-install an OEM version and there may be traces there (look for Sonic and Roxio folders)

 

I went through the clean install procedures. There were a couple entries in the registry, but no hidden folders. I cleaned the registry and re-booted. I still get the same message about needing to be the administrator. From other posts on the net, it seems to be a problem with AD groups.

Link to comment
Share on other sites

Check here (replace my name with your user name)

 

C:\Documents and Settings\Daithi\Application Data

 

There are two folders in there - Roxio and Sonic

 

Also, you do need to be logged on with admin privileges for the installation

Link to comment
Share on other sites

Couple of questions:

 

What version of Roxio are you installing? (if the 'red box' one, there are two with one saying Vista Compatible which is a cut-down version of EMC9 and one that doesn't say it, which is ECD6)

 

Dell pre-install an OEM version on their machines - it's possible that it's still there so you may need to do the 'clean install' procedure

 

Let us know the answers

Link to comment
Share on other sites

Couple of questions:

 

What version of Roxio are you installing? (if the 'red box' one, there are two with one saying Vista Compatible which is a cut-down version of EMC9 and one that doesn't say it, which is ECD6)

 

Dell pre-install an OEM version on their machines - it's possible that it's still there so you may need to do the 'clean install' procedure

 

Let us know the answers

 

 

It is the red box with a notice saying 'Compatible with Vista, XP and 2000'. The only thing I find in the registry for either ROXIO or SONIC is an entry in under H_L_M\software\Microsoft\DirectInput\Compatibility\SONICR.EXE363...

Link to comment
Share on other sites

Check the clean install procedure (the pinned post at the top of this forum). It's possible that there are hidfden folders in Documents and settings - as I said, Dell usually pre-install an OEM version and there may be traces there (look for Sonic and Roxio folders)

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...