Toast 9 Crashes With Plextor Bluray And Sony Media

[sun_starfire]

Hi all,

 

I have reproducible hangs with Toast 9.0.2, the BD/HD extension and a Plextor 920 SATA Bluray-drive. I am using a SONY BD-RE, and as soon as Toast accesses that disc, it will hang with the beach ball of death. It can be Disc Info, it can be that I record something, no matter.

 

It's a 1st gen MacPro 2,66 with 10.5.3

 

Any suggestions?

 

S_S

[John at Roxio]

I have seen issues with some external SATA drives. Is there a way that you can test it by removing it from the external case and connecting it internally. I am not saying this is a solution, but its a decent place to start testing.

[sun_starfire]

I have seen issues with some external SATA drives. Is there a way that you can test it by removing it from the external case and connecting it internally. I am not saying this is a solution, but its a decent place to start testing.

 

It IS an internal drive... connected to one of the famous empty SATA-ports on the MacPro motherboard.... Funny thing is: Burning to the same disc from OSX native works!!

 

S_S

[sun_starfire]

It IS an internal drive... connected to one of the famous empty SATA-ports on the MacPro motherboard.... Funny thing is: Burning to the same disc from OSX native works!!

 

S_S

 

Here is what I get in system.log when I start Toast...

 

Jun 4 22:42:14 Macintosh Toast Titanium[1150]: Error loading /Volumes/RAID/Users/username/Library/Plug-ins/DiskImages/VirtualPCDiskImagePlugin.bundle/Contents/MacOS/VirtualPCDiskImagePlugin: dlopen(/Volumes/RAID/Users/username/Library/Plug-ins/DiskImages/VirtualPCDiskImagePlugin.bundle/Contents/MacOS/VirtualPCDiskImagePlugin, 262): no suitable image found. Did find:\n /Volumes/RAID/Users/username/Library/Plug-ins/DiskImages/VirtualPCDiskImagePlugin.bundle/Contents/MacOS/VirtualPCDiskImagePlugin: mach-o, but wrong architecture

Jun 4 22:42:14 Macintosh Toast Titanium[1150]: Cannot find function pointer MacDiskImagePluginFactory for factory 4D08F98C-8968-11D6-8667-0003933E9206 in CFBundle/CFPlugIn 0x1436ff0 </Volumes/RAID/Users/username/Library/Plug-ins/DiskImages/VirtualPCDiskImagePlugin.bundle> (bundle, not loaded)

 

 

[John at Roxio]

It IS an internal drive... connected to one of the famous empty SATA-ports on the MacPro motherboard

 

My mistake. I assumed it was external based on some problems we were having with another model drive. I'll do some checking and see if there is anything I can home up with to help you out.

[freecam]

It is not a good idea to remove burners or hard drives from their cases. It can void the warranty.

 

Freecam

[John at Roxio]

After checking with some folks in our test labs I have a couple of recommendations:

1) The issue does sound media related. You may want to try a different media.

 

2) It also may be that you are accidentally formatting the drive by having the “format” checked during erasing, the issue may be there as there does seem to be some issues with formatting Blu-ray for Dynamic writing on certain drives.

 

3) The last thing to check would be if you have flashed the firmware on the drive or not. Have you done that?

[sun_starfire]

After checking with some folks in our test labs I have a couple of recommendations:

1) The issue does sound media related. You may want to try a different media.

 

2) It also may be that you are accidentally formatting the drive by having the “format” checked during erasing, the issue may be there as there does seem to be some issues with formatting Blu-ray for Dynamic writing on certain drives.

 

3) The last thing to check would be if you have flashed the firmware on the drive or not. Have you done that?

 

Hi John,

 

Yeah, well, right now I only do have one media *blush* BUT as I said, writing to that media under OS-X with the finder works fine! So it would be like Toast does not like the media (SONY BD-RE, btw...), not the drive or Apple.

 

Also, Toast hangs the second I try to access the media, even with Disc Info... I don't even really try to do something with it.

 

Last: No, I have not, it's still the stock firmware. I know there is an update available, and I will try to do that asap, but I have to fight some hardware issues here (like Apple disabled the additional on-board SATA ports in their EFI, so the drive cannot be seen under Windows, which in turn is the only OS you can flash it under..... GAH! )

 

I totally deleted Toast from my system yesterday, erasing every single preferences-file I could find... reinstalled, same behavior...

 

ingo...

 

 

It is not a good idea to remove burners or hard drives from their cases. It can void the warranty.

 

Freecam

 

I wonder where people get their ideas from The PX-B920SA is an internal SATA drive, period No removing anything, it's supposed to be internal. The only experimental thing I am doing is that it is an internal SATA-drive, and actually is a bitch to install, since you have to get the plug onto the post, which is covered by a huge piece of plastic, and route it to the location for the Macpros second optical drive But, as I said, that part works fine, so no worries, I did not mess up any warranty here

 

i.

[sun_starfire]

I just checked something else:

 

Toast will work with that drive with a DVD+R

 

It will ALSO hang with a DVD-RW, same symptoms... so it seems that Toast does have a problem with the PX-B920SA as soon as there is rewritable media in it.... This is what syinfo says about the drive:

 

PLEXTOR BD-R PX-B920SA:

 

Capacity: 3.56 GB

Model: PLEXTOR BD-R PX-B920SA

Revision: 1.00

Serial Number: K1782DD4725

Native Command Queuing: No

Removable Media: Yes

Detachable Drive: No

BSD Name: disk5

Media Name: FINDING_NEMO

Mac OS 9 Drivers: No

Partition Map Type: Unknown

S.M.A.R.T. status: Not Supported

 

There is a new firmware 1.01 availabe, and as I said I will try that asap.

 

ingo...

[John at Roxio]

Since you have written to the disc with the finder, you may need to do a full erase, not a quick erase. Have you tried that as well?

[sun_starfire]

Since you have written to the disc with the finder, you may need to do a full erase, not a quick erase. Have you tried that as well?

 

Hey John,

 

I only tried the Finder after Toast crashed, so I wrote to a brand new disc. And, btw, the latest firmware 1.01 does NOT solve the problem. I will try writing to a BD-R media as soon as I get one, but for now it looks to me like Toast and the 920SA have a problem as soon as there is something rewritable in the drive, be that DVD or BD.

 

PLEXTOR BD-R PX-B920SA:

 

Capacity: 23.31 GB

Model: PLEXTOR BD-R PX-B920SA

Revision: 1.01

Serial Number: K1782DD4730

Native Command Queuing: No

Removable Media: Yes

Detachable Drive: No

BSD Name: disk6

Mac OS 9 Drivers: No

Partition Map Type: Unknown

S.M.A.R.T. status: Not Supported

 

ingo...

[sun_starfire]

Hey John,

 

I only tried the Finder after Toast crashed, so I wrote to a brand new disc. And, btw, the latest firmware 1.01 does NOT solve the problem. I will try writing to a BD-R media as soon as I get one, but for now it looks to me like Toast and the 920SA have a problem as soon as there is something rewritable in the drive, be that DVD or BD.

 

PLEXTOR BD-R PX-B920SA:

 

Capacity: 23.31 GB

Model: PLEXTOR BD-R PX-B920SA

Revision: 1.01

Serial Number: K1782DD4730

Native Command Queuing: No

Removable Media: Yes

Detachable Drive: No

BSD Name: disk6

Mac OS 9 Drivers: No

Partition Map Type: Unknown

S.M.A.R.T. status: Not Supported

 

ingo...

 

So, any new ideas I could try?

[John at Roxio]

Unfortunately I dont have any new ideas for you to try. I have passed on the information to my test labs but I am not sure that they have that particular model drive on hand. Since the symptom seems to be media related, you might want to try experimenting with different brands of media.

[sun_starfire]

Unfortunately I dont have any new ideas for you to try. I have passed on the information to my test labs but I am not sure that they have that particular model drive on hand. Since the symptom seems to be media related, you might want to try experimenting with different brands of media.

 

Verbatim BLu-ray Disc, BD-R, 25GB: Same thing. TDK DVD-RW: Same thing. Toast goes to Beach Ball of Death. Latest firmware, too...

 

Frustrating

 

i.