I bought Toast 9 titanium not long ago. Roxio promises that it should " easily identify and tag music tracks recorded from LP, tape or Internet or all those unknown tracks in your library " (see e.g. http://www.roxio.com/eng/products/toast/ti...um/listen.html).
Well, I'm currently trying to identify and tag all those unknown tracks in my library. They are in mp3 or m4p format, which the info on the website said are supported. So, what should I do? There's no documentation at all, and God if it's difficult to find information on roxio website - "fingerprinting" "importing mp3" "identifying audio" and similar searches give no result at all in the knowledgebase (!), and another help bot which I asked "how to import mp3 files into cd spin doctor" thought that I had problems burning a disc (!!!).
I suppose CD spin doctor is to do the job - not even mentioned among the products, btw (huh??) I'm asking in this forum because it's part of the Toast 9 package. But when I try to "open an existing audio file" all my mp3 and m4p files are disabled in the open dialog. No import menu, the help menu gives no result at all - actually there's no help file at all, if I choose CD spin doctor help in the help menu, I am redirected to a generic support page on the roxio website (:crying:).
I've tried searching this forum but there are every sort of difficulties in searching here as well (:drops down deadly tired:).
Jeez how frustrating. Maybe I missed something absolutely obvious but I've tried for hours and didn't find a clue. I really hope they get a good usability consultant because they really need one...
Please don't kill me if I'm asking a FAQ but I really don't know where and how to search, and forgive me if I don't want to spend WEEKS just to dig in an awkward and incomplete support system that should tell me how to use what's supposed to be a MAJOR feature of the software I bought.
Question
tanataviele
I bought Toast 9 titanium not long ago. Roxio promises that it should " easily identify and tag music tracks recorded from LP, tape or Internet or all those unknown tracks in your library " (see e.g. http://www.roxio.com/eng/products/toast/ti...um/listen.html).
Well, I'm currently trying to identify and tag all those unknown tracks in my library. They are in mp3 or m4p format, which the info on the website said are supported. So, what should I do? There's no documentation at all, and God if it's difficult to find information on roxio website - "fingerprinting" "importing mp3" "identifying audio" and similar searches give no result at all in the knowledgebase (!), and another help bot which I asked "how to import mp3 files into cd spin doctor" thought that I had problems burning a disc (!!!).
I suppose CD spin doctor is to do the job - not even mentioned among the products, btw (huh??) I'm asking in this forum because it's part of the Toast 9 package. But when I try to "open an existing audio file" all my mp3 and m4p files are disabled in the open dialog. No import menu, the help menu gives no result at all - actually there's no help file at all, if I choose CD spin doctor help in the help menu, I am redirected to a generic support page on the roxio website (:crying:).
I've tried searching this forum but there are every sort of difficulties in searching here as well (:drops down deadly tired:).
Jeez how frustrating. Maybe I missed something absolutely obvious but I've tried for hours and didn't find a clue. I really hope they get a good usability consultant because they really need one...
Please don't kill me if I'm asking a FAQ but I really don't know where and how to search, and forgive me if I don't want to spend WEEKS just to dig in an awkward and incomplete support system that should tell me how to use what's supposed to be a MAJOR feature of the software I bought.
Please help me,
tanataviele
Link to comment
Share on other sites
1 answer to this question
Recommended Posts
Archived
This topic is now archived and is closed to further replies.