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Can Not Open Captured Video Files


asandull

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I am importing video from a sony mini dv camcorder but after it captures I'm not able to open it or use it in my video. It has a big red circle through the thumbnail... The 'NO' sign. Can anyone tell me what I'm missing?

Might be a codec conflict. You can try Prefup which worked well in v7 and has worked for 8 for some people. Not sure why this happens but I think some programs fight for codecs and don't release them to play nice with others.

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Might be a codec conflict. You can try Prefup which worked well in v7 and has worked for 8 for some people. Not sure why this happens but I think some programs fight for codecs and don't release them to play nice with others.

 

Hi Paul! Thanks for your response... okay, i'll let you know what happens. I installed this fix and tried capturing again but got the same thing... i'm going to restart my computer and see if it works after that...

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Hi Paul! Thanks for your response... okay, i'll let you know what happens. I installed this fix and tried capturing again but got the same thing... i'm going to restart my computer and see if it works after that...

Actually, when I had that problem back in v7, I had to try the fix a few times with reboots to work. However, it doesn't seem to work with everyone. Some have tried a repair install of EMC to get it to work.

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Actually, when I had that problem back in v7, I had to try the fix a few times with reboots to work. However, it doesn't seem to work with everyone. Some have tried a repair install of EMC to get it to work.

 

OMG!!! It worked!! Thank you so much... I actually recovered a bunch of clips from the bin that I thought were corrupted... You saved me so much time in capturing! This just made my day. Thanks! :)

have a good one!

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OMG!!! It worked!! Thank you so much... I actually recovered a bunch of clips from the bin that I thought were corrupted... You saved me so much time in capturing! This just made my day. Thanks! :)

have a good one!

Thanks for letting me know it worked. I'm glad you're back in business. :huh:

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Thanks for letting me know it worked. I'm glad you're back in business. :)

 

LOL... Thats just one of my problems solved... Right now I'm a video-editing train wreck! Roxio keeps shutting down in the middle of my production... I've been conscience of how often I save but its getting very frustrating... New post I guess...

 

Thanks anyway. I'll post this problem too!

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I contacted Roxio support and this is what corresponded. It didn't help me but may help someone else. I really don't understand how installing this program will help.

 

TICKET DETAILS:

Ticket #: 180344 Last Updated: 4/25/2006 5:46:45 PM

 

 

 

Problem: Technical Support...Easy Media Creator 8 Deluxe Suite...Media Import

 

 

WebTicket I did as recommended and installed. Was there a step after this I am missing? There is no change in previous status.

04/25/2006 5:46 PM

 

rkraus Thank you for contacting Roxio Technical Support

 

Please download the latest DIVX decoders and Divx players from www.divx.com

 

 

 

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

 

Regards,

Roxio Technical Support

 

http://support.roxio.com

Have you tried our online self-service tools? For instant support, please try one of the tools below

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Knowledgebase - http://search.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

 

Thank you for your comments and we appreciate the feedback

(RK)

 

...Ticket Closed

04/25/2006 11:41 AM

 

WebTicket None Selected Roxio does not reconize ANY AVI's as being valid - the slash inside a circle is all I see. However with MPEG's selected, it works. This is all AVI's, not just ones downloaded through my camera. Also, the AVI's produced during download can not be played by Windows Media Player 10 - but can be played using QuickTime. I have unistalled and reinstalled - no luck. Help!!

04/24/2006 7:41 PM

 

WebTicket User asked Roxann: AVI Not Reconized

Product Selected: SupportEasy8

04/24/2006 7:35 PM

 

Andy W.

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