Loading Problem

[RevTom]

Hello,

 

All I am trying to do is watch a photoshow that someone else created. I have looked all over and could not find out the problem. I am getting the following error.

 

Loading Problem - Sorry, there was a problem loading your Photoshow. Please try again.

 

I have windows XP, up to date everything, but none of the photoshows work. I get to the loading bar, but then it sits there for like one minute and then I get the error.

 

What is the problem?

[David de Roxio]

Hello,

 

All I am trying to do is watch a photoshow that someone else created. I have looked all over and could not find out the problem. I am getting the following error.

 

Loading Problem - Sorry, there was a problem loading your Photoshow. Please try again.

 

I have windows XP, up to date everything, but none of the photoshows work. I get to the loading bar, but then it sits there for like one minute and then I get the error.

 

What is the problem?

 

 

There are a few reasons this may happen.

 

Please make sure you have the latest Flash player.

 

Also, this error can occur when using the AOL browser. PhotoShow.com is optimized for Internet Explorer and Firefox.

 

 

[RevTom]

There are a few reasons this may happen.

 

Please make sure you have the latest Flash player.

 

Also, this error can occur when using the AOL browser. PhotoShow.com is optimized for Internet Explorer and Firefox.

 

I have the latest version of flash, and am using Firefox. IE does not work either. I have 2 computers and it doesn't work on either one. They work fine on a friends though.

 

[David de Roxio]

I have the latest version of flash, and am using Firefox. IE does not work either. I have 2 computers and it doesn't work on either one. They work fine on a friends though.

 

 

This does not sound like a common problem. If both computers are having problems with both browsers, there must be another common problem between the two. If you have any 3rd party security software of firewalls on these computers, there may be a conflict. Also, if both computers are accessing the internet through a router with advanced security setting enabled this could cause a connection problem. Finally, if you are using a dial up connection, the show may be long and too large to load correctly.

[RevTom]

This does not sound like a common problem. If both computers are having problems with both browsers, there must be another common problem between the two. If you have any 3rd party security software of firewalls on these computers, there may be a conflict. Also, if both computers are accessing the internet through a router with advanced security setting enabled this could cause a connection problem. Finally, if you are using a dial up connection, the show may be long and too large to load correctly.

 

Hmm good suggestions. I tried with the security software disabled, but it still didn't work. That led to me think that ad blocking software might be causing it. I disabled adblock on Firefox, and it finally worked. Thanks for your help.

 

[David de Roxio]

Hmm good suggestions. I tried with the security software disabled, but it still didn't work. That led to me think that ad blocking software might be causing it. I disabled adblock on Firefox, and it finally worked. Thanks for your help.

 

 

That is good to hear!

 

I would not be able to make recommendations on how adjust any security settings. However, some firewalls and ad blocking software give you the opportunity to permanently add programs and websites to an "approved list". Please consult the help section of your security application for advise on these adjustments.

 

 

[RevTom]

That is good to hear!

 

I would not be able to make recommendations on how adjust any security settings. However, some firewalls and ad blocking software give you the opportunity to permanently add programs and websites to an "approved list". Please consult the help section of your security application for advise on these adjustments.

 

That was the first thing that I did. I didn't think that was the problem because the photoshows did not work in IE and Firefox, and I didn't think I had a ad blocking software for IE, but apparently I did. Thanks for your help it got looking in the right direction for the solution.