Can't Get Easy Dvd Copy 4 Premier To Run

[Norris784]

I too purchased this software this weekend, however I cannot get the software to run on my machine. I have started a "trouble ticket" with Roxio support and they have yet to respond with a soloution. The problem I am having is that when I attempt to use the "Copy and Convert" option I receive a message stating that "Your video card fails to meet the minimum specifications; please upgrade."

 

The first conversation I had with tech support informed me to update the video card drivers, which I did, directly from ATI's web site. And they are WHQL certified and have a release date of 5/12/2008.

 

My system is as follows....

AMD Thunderbird 1.6Ghz

1.5 Gb RAM

ATI Radeon X1650 Pro 512Mb Video card....

Adaptec, SCSI Raid controller & Quantum Atlas IV Drives

Windows XP Pro - SP2

 

 

What gets me is that the MINIMUM specifications on the box list a "1024x 768 resoloution, 16bit, graphics card."

 

 

Does my machine not make the grade????

[gi7omy]

Ever read the 'minimum specs' for Vista?

 

I recently had a laptop in for repair that was running Vista Basic - believe me, it took at least 5 full MINUTES from the OS starting before you could do anything (even open the start menu)

 

ALL 'minimum specs' are something that most people immediately double up on. Also if you read the specs on EMC 10 you will also see

"Windows Vista™ with 1.6 GHz Intel processor, 512 MB RAM"

 

So it does look as tho your machine is just on the borderline (the 500 MHz quoted for XP imho is a joke)

[Norris784]

Ever read the 'minimum specs' for Vista?

 

I recently had a laptop in for repair that was running Vista Basic - believe me, it took at least 5 full MINUTES from the OS starting before you could do anything (even open the start menu)

 

ALL 'minimum specs' are something that most people immediately double up on. Also if you read the specs on EMC 10 you will also see

"Windows Vista™ with 1.6 GHz Intel processor, 512 MB RAM"

 

So it does look as tho your machine is just on the borderline (the 500 MHz quoted for XP imho is a joke)

 

 

But the fact of the matter is... I'm NOT running vista, and this software dosen't specifiy that you HAVE to run vista either.

I've never had a $30.00 piece of software tell me that my hardware needed to be upgraded. I'm using a $200 video card for crying-out-loud. If the software was outside of the realm of my machine I wouldn't have purchased it. Hence my point... if they put "minimums" on the box, and you meet or exceed them the software should work, (disregarding speed... processing video has never been a problem for me when running an ultra 160 SCSI RAID.)

 

So what's the point of putting the minimums on the box if the #$^@ thing just tells you to go upgrade your harware or shove off????

[lynn98109]

That depends on whether you work in marketing or in customer service.

 

The specs were written by marketing

 

Lynn

[Norris784]

So I've had an open support ticket with Roxio since 6/16/08 and have run through several "fixes" with them to no avail.

The first suggestion from tech support came at my own expense @ 1.89 per minute, or whatever they charge when you call.

"Update your video card drivers." they told me.... Fact of the matter was I had already tried that, but I had also tried rolling them back to the driver that Microsoft Update wanted to use, that didn't work either. So back to the latest drivers from ATI.. still no success. I repost my ticket, stating that I had updated the drivers and it still wasn't working.

 

Two days pass, I get a reply, "rayers 6/18/2008 Thank you for Contacting Roxio Technical Support

 

Update to the latest version of Direct X from the Microsoft website below.

 

http://www.microsoft.com/downloads/details...;displaylang=en

 

We appreciate that you took the time to write to us. "

 

I think hey, that's a good Idea!!! ok, sweet, so I update DirectX.... Tada, same problem!!!!

 

I repost to ticket, "nope sorry that didn't work either." This time I get a reply within 24 hours.... BUT GET THIS.......

 

"sfitzpatrick 6/20/2008 Dear Mr.Norris,

Thank you for contacting Roxio Support.

 

The message states that you're Video Card needs to be upgraded. You have updated the drivers.

That is not the same as upgrading.

 

Regards,

Roxio Support Europe"

 

Hello????? Upgrade my video card???? Have they even looked at the specs????

The first two guys I dealt with understood what I was getting at. It's not like I'm running a Trident 2Mb PCI video card or something!!!!

 

http://reviews.cnet.com/graphics-cards/ati...7-32135223.html

 

http://www.associatedcontent.com/article/7...agp.html?cat=15

 

I really don't get it.... If the software isn't compatiable and they'll me that, OK, I'll choke, but I'll get over it.

Maybe I shouldn't post that, that might be the blow off answer I get next.

Anyways, enough ranting, if anyone has any suggestions on how to get this software to work, I'd REALLY appreciate your input.... My gut is telling me to put my Radeon 9200 card back in the machine and see what happens.... 10 to 1 the software will run.... how retarded.....