Software A Nightmare, No Support

[ofankhau]

I tried to install Roxio Easy Media Creator 8. Unfortunately, when I restart, I get the following message:

 

RDR File System Error (stop: 0x00000027 (0xBAAD00A0, 0xF790A0F4,

0XF7909DFO, 0xF89AD1D3)) Gearaspiwdm.sys Address F89AD1D3 base at F89AC000

Datestamp 4147071e

 

The only way out of it is to do a safe mode login and remove the software. Unfortunately, it has corrupted several programs and I am now stuck with a brand new computer not working properly.

 

I have tried to get some help from Roxio, but Roxann is useless and Roxio did not return my requests for assistance.

 

Did anybody manage to resolve this issue?

 

Thank you.

[sknis]

Additional information re error message

What similar software did your brand new computer have pre-installed? It's likely that the software for your dvd/cd drives is in conflict with EMC. Please list your specs and software.

 

In addition to what Paul asked, and knowing that you are running a new computer, are you still running Windows 2000 SP4? The reason I asked is that a google of your error message brought up a MS knowledge base article that responds to the error.

 

The second part of that message references "gear". That program is a stand alone cd writing program. One reference indicates that it is part of Nero, Symatec disc image and others.

 

See below:

 

FAQ 4 - Why is gearsec.exe running on my system?

 

Applies to Products: All

Applies to Operating Systems: Windows NT 4.0, Windows 2000, Windows XP

 

Summary

In the task manager I see that gearsec.exe running on my computer.

 

Since I do not have any GEAR products installed, can I remove this file?

 

Solution

The gearsec.exe driver (and associated GEAR Security service) were part of GEAR Software's driver set which allows the GEAR.wrks API to recognize and work with recorders on NT4.0, Win2000 and WinXP.

 

The GEAR.wrks API is used in GEAR Software's products and also in several 3rd party applications such as Apple's iTunes, Cakewalk's Pyro, Audible's AudibleManager and DiscWelder by Minnetonka to name a few.

 

The latest GEAR driver installer will install drivers that do not require gearsec.exe. In addition, the driver installer will remove gearsec.exe and the associated GEAR Security service from Win2000 and WinXP systems. The gearsec.exe driver is still required on NT 4.0 though.

Note that 3rd party applications using the GEAR.wrks API may verify that gearsec.exe is installed. Removing gearsec.exe may result in these applications not functioning correctly.

 

If this occurs, please contact the manufacturer of the application to determine if an updated version of their software is available. Alternatively, reinstall the software so that gearsec.exe is installed.

[ofankhau]

Here is some info about the system:

 

Dell Inspiron 9300

512MB

256MB NVidia GeoForce GO6800

SONY DVD+-RW DW-D56A Driver cdrom.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Platform: Windows XP SP2 (WinNT 5.01.2600)

 

Similar softwares that were preinstalled:

Windows Media Center 2005

Sonic RecordNow and MyDVD

PowerDVD

 

With reference to the gear software, I did install iTunes.

 

Programs booting at startup include ZoneAlarm, Counterspy, AntiVir Guard, QuickTime and Picasa.

[Beerman]

I tried to install Roxio Easy Media Creator 8. Unfortunately, when I restart, I get the following message:

 

RDR File System Error (stop: 0x00000027 (0xBAAD00A0, 0xF790A0F4,

0XF7909DFO, 0xF89AD1D3)) Gearaspiwdm.sys Address F89AD1D3 base at F89AC000

Datestamp 4147071e

 

The only way out of it is to do a safe mode login and remove the software. Unfortunately, it has corrupted several programs and I am now stuck with a brand new computer not working properly.

 

I have tried to get some help from Roxio, but Roxann is useless and Roxio did not return my requests for assistance.

 

Did anybody manage to resolve this issue?

 

Thank you.

What similar software did your brand new computer have pre-installed? It's likely that the software for your dvd/cd drives is in conflict with EMC. Please list your specs and software.

[Beerman]

Here is some info about the system:

 

Dell Inspiron 9300

512MB

256MB NVidia GeoForce GO6800

SONY DVD+-RW DW-D56A Driver cdrom.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Platform: Windows XP SP2 (WinNT 5.01.2600)

 

Similar softwares that were preinstalled:

Windows Media Center 2005

Sonic RecordNow and MyDVD

PowerDVD

 

With reference to the gear software, I did install iTunes.

 

Programs booting at startup include ZoneAlarm, Counterspy, AntiVir Guard, QuickTime and Picasa.

The preinstalled Sonic software has DLA included and conflicts with EMC. Remove it and reboot and see if your problems still exist. Yes, iTunes can cause problems so make sure you have the latest version of it.