"no Supported Cd Recorders Available" Problem

[keenkahm]

I have used roxio easy cd creator 5 for a couple of years now without a problem and just the other day it stopped recording cds and gave the no supported cd recorders available message. My computer says the cd burner drive is functioning properly. I've downloaded and installed the 5.3.5.10 update multiple times, and when I restart my computer, there is no change, and the update is on my desktop. When I double-click it, I am prompted to install it again, and after that to restart my computer. I've done this many times and nothing changes. Any help is appreciated.

[Brendon]

Hello,

 

It seems that something has broken in your software (or something is interfering with it) and the updater isn't fixing it.

 

Updaters aren't meant to fix breakages, so what you need to do is:

-UNINSTALL ECDC through the add/remove programs menu

-clean the machine with ROXIZAP, which you can get through the link in the pinned "Frequent Answers" post at the top of this page

-reinstall ECDC, and update if necessary

 

This won't fix things if something is interfering, but it will fix something that has broken.

[keenkahm]

Hello,

 

It seems that something has broken in your software (or something is interfering with it) and the updater isn't fixing it.

 

Updaters aren't meant to fix breakages, so what you need to do is:

-UNINSTALL ECDC through the add/remove programs menu

-clean the machine with ROXIZAP, which you can get through the link in the pinned "Frequent Answers" post at the top of this page

-reinstall ECDC, and update if necessary

 

This won't fix things if something is interfering, but it will fix something that has broken.

 

thanks for the response, but when I went to reinstall ecdc, a message came up telling me there is no roxio product. Should I have a disc for this program or can I get it somehow off this website. I used roxizap, and now I don't have cd creator 5 anymore. My computer runs on windows xp and my drive is a HL-DT-ST RW/DVD GCC-448 1B, if that helps. Basically I need to know how to get cd creator back.

thanks for dealing with us dummies

keenan

[lynn98109]

thanks for the response, but when I went to reinstall ecdc, a message came up telling me there is no roxio product. Should I have a disc for this program or can I get it somehow off this website. I used roxizap, and now I don't have cd creator 5 anymore. My computer runs on windows xp and my drive is a HL-DT-ST RW/DVD GCC-448 1B, if that helps. Basically I need to know how to get cd creator back.

thanks for dealing with us dummies

keenan

WinXP is probably what was wrong with ECDC 5, altho there are some OEM Mfgrs that have adapted it for WinXP. If you have a Dell and had said so, we could've referred you to the Dell Patch.

 

However, unless you got ECDC 5 as part of an OEM installation and can get an install CD from your OEM Mgr, your choices are to use the built-in burning of WinXP (the data burning works like drag&drop but is in the much safer Sessions form; WinPlayer 10 or 9 can burn Music CDs), or to get a copy of ECDC 5 someplace like eBay. There aren't enough copies still available on eBay to really set a price.

 

Or, to get a newer program like EMC 7, 7.5, or 8.

 

Lynn

[Brendon]

thanks for the response, but when I went to reinstall ecdc, a message came up telling me there is no roxio product. Should I have a disc for this program or can I get it somehow off this website. I used roxizap, and now I don't have cd creator 5 anymore. My computer runs on windows xp and my drive is a HL-DT-ST RW/DVD GCC-448 1B, if that helps. Basically I need to know how to get cd creator back.

thanks for dealing with us dummies

keenan

Hi Keenan,

 

After uninstalling and cleaning the machine you have to reinstall the original ECDC 5 program - it sounds from the "No Roxio Product" response that you just tried to install the updater without the original program installed first.

 

Yes, you should have a disc for the program because it's not legally downloadable anywhere, and you need an installer CD to reinstall. You'll need to hunt through your computer gear to find it. I'm very glad you didn't uninstall a good working version of ECDC without the disc to put it back.

 

If you never had a CD and someone installed the program for you, you may need to buy Easy CD Creator. It seems you can buy most versions on eBay, but if you have to buy one I'd suggest you go for version 7 or higher. You now have XP, and XP has changed so much since its first release that version 5 isn't now supported by it.