Neil999 Posted July 16, 2008 Report Share Posted July 16, 2008 The Update Manager for CD/DVD creator 6 has stopped working. On clicking "check for updates" (or when the program does it automatically) Windows XP intervenes with "Roxio AutoUpdater application has encountered a problem and needs to close". I have made no significant changes to my computer. Anyone else had this? I reinstalled the program and Autoupdater worked well enough to tell me that "there are no new updates" - not strictly true, as there have been several updates since I bought the program a few years ago. I found these updates on the Roxio website and installed them, after which the "needs to close" error returned. Clearly the location which Autoupdater contacts has been closed/moved. There have been no new updates for CD/DVD for nearly three years, so the problem isn't that serious. To avoid getting the annoying error message you can turn off Autoupdate. In itself that doesn't bother me too much - what does, is that when I contacted Roxio to ask about this I was told that Creator 6 is no longer supported and that I will need to buy a new product to get technical support. They are having a laugh! Past encounters with Roxio Technical support left me unimpressed so somehow don't think I'll be forking out. The rest of the program works well enough but if I ever need a more modern burning program it's Nero, here I come! Link to comment Share on other sites More sharing options...
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