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Emc 10 Programs Stop Loading


DAW74
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All of EMC 10 suddenly stops working. None of the applications will start, and the suite is disabled.

 

 

This happens a lot when people use registry cleaners. EMC10.0 uses a particular registry key to store activation and registration information, and this key is very prone to being broken by almost any registry cleaner. When that happens, the whole suite is immediately disabled.

 

In my XP system it was this key HKEY_CLASSES_ROOT\CLSID\{3E867EE6-00C0-40FA-95C0-C9CCB3BA7692}

 

The fix at the moment is to do an uninstall/reinstall, or use the Roxio repairer utility.

Prevention is to either tell your registry cleaner to leave the Roxio key alone, or not to use a registry cleaner.

If you locate and export that key before your software is disabled, then you can re-enable the suite by importing the key again after the calamity. The value of the key is system-dependent, so it can't be used on another system.

 

The Roxio 'repairer' utility will repair the key after you give the utility your CD key, and that will immediately re-enable the suite without the need for a tedious reinstall. It can be downloaded here.

 

Regards,

Brendon

 

Followed the above instructions but the Roxio Repairer wont run - always get Error Code 2 when I try to run it.

 

Duane

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What symptoms are you trying to repair, Duane? The repairer is built to repair one specific fault, and if that fault isn't detected you'll get error code 2.

 

What version of EMC10 are you running [build number?], what operating system are you running it in, and how long [in bytes] is the repairer.exe you have? - You'll need to right-click on the file and select 'Properties' to see the size. Is it 231,920 bytes or 232,184?

 

Regards,

Brendon

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What symptoms are you trying to repair, Duane? The repairer is built to repair one specific fault, and if that fault isn't detected you'll get error code 2.

 

What version of EMC10 are you running [build number?], what operating system are you running it in, and how long [in bytes] is the repairer.exe you have? - You'll need to right-click on the file and select 'Properties' to see the size. Is it 231,920 bytes or 232,184?

 

Regards,

Brendon

 

I can no longer open any of the EMC10 modules. Thought it was due to changes by Registry mechanic.

 

I am running Vista with SP1

 

Repairer.exe is 231,920 KB

 

Thanks for responding

 

Duane

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Hi Duane,

 

It might well be due to System Mechanic, but if so I would have expected the repairer to fix it. You seem to have the version 10 utility, it's the correct size.

I guess you won't be able to give me a build number if the thing won't run so you can see it :(

 

Bad News: If we can't make the repairer work you will need to reinstall your EMC to rewrite the crucial registry entry, I'm afraid. Just a simple uninstall/reinstall should be enough unless you have trouble with the reinstall.

Good News Once you've done that, I should be able to tell you how to bullet-proof that registry entry so that System Mechanic won't break it again and you won't have to do this any more.

 

Regards,

Brendon

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I can no longer open any of the EMC10 modules. Thought it was due to changes by Registry mechanic.

 

I am running Vista with SP1

 

Repairer.exe is 231,920 KB

 

Thanks for responding

 

Duane

 

Thanks, Brendon. I will get back to you after the reinstall.

 

By the way, I got the EMC 10 Suite window to open so I got this info from it:

 

Easy Media Creator 10 Suite

Version: 10.1.226

Build: 112B26A, R03

Copyright: Sonic Solutions 2007

 

Duane

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That's interesting. It's 10.1 [not 10.0] and 10.1 isn't supposed to suffer from that error in the registry. That explains the error code 2 you got, but doesn't explain what's happening to EMC.

 

You wouldn't get the suite window open if you had the broken activation key. How did you manage to open it?

 

The recommendation is still for you to do a reinstall. A 'clean reinstall' would be good if you can take the time, so that everything in the Roxio suite is restored to factory condition.

 

Regards,

Brendon

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That's interesting. It's 10.1 [not 10.0] and 10.1 isn't supposed to suffer from that error in the registry. That explains the error code 2 you got, but doesn't explain what's happening to EMC.

 

You wouldn't get the suite window open if you had the broken activation key. How did you manage to open it?

 

The recommendation is still for you to do a reinstall. A 'clean reinstall' would be good if you can take the time, so that everything in the Roxio suite is restored to factory condition.

 

Regards,

Brendon

 

I did a simple uninstall/install before I read your latest and everything seems fine now. Before, only the suite window would open. What do I do now - create a restore point then run Registry Mechanic and see what happens?

 

Thanks again,

 

Duane

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Hi Duane,

 

Yes, that would be an excellent idea, thanks.

 

I got into the 10.1 registry with my little crowbar and had a look around, and I thought they'd repaired the Roxio error in there - they've certainly shifted the key. My delicate little Regseeker won't break 10.1, but if your big bruiser of a Registry Mechanic does I'd be very interested to know please.

 

Regards,

Brendon

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Hi Duane,

 

Yes, that would be an excellent idea, thanks.

 

I got into the 10.1 registry with my little crowbar and had a look around, and I thought they'd repaired the Roxio error in there - they've certainly shifted the key. My delicate little Regseeker won't break 10.1, but if your big bruiser of a Registry Mechanic does I'd be very interested to know please.

 

Regards,

Brendon

Just when you thought it was safe to go back into the water…

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