Clean Install Question

[bear1k]

I guess I must do a clean install. I have read the procedure several times and have one question.

 

I understand that I should never use the Contrl Panel.. Add/Remove Programs with Roxio; instead use the MS program to get the info out of Add/Remove and then procede with manual uninstall as discribed inthe procedure.

 

If I have the right idea; I will proced with great FEAR!!

 

bear1k

[tbrewst]

That is totally not true.

What you should do is use Add/Remove from the control panel.This runs the suites uninstall routine.

After all that and a reboot then you can run Microsoft's Install Cleanup Utility.You may or may not see anything Roxio or Sonic in there after you do the uninstall.

 

The utility only removes traces of the install instructions if any remain.It does not remove folders,files or application registry entries.Thats what the uninstall does.

What happens at times is the uninstall doesn't completely remove everything and there may be leftovers about the actual install instructions.These need to be gotten rid of or the new install will think the program is still installed and won't let a new install proceed.

 

Like I said you may or may not see anything when you run the utility.Take a look at this page for a decent explanation of what it actually does and does not do.

 

Run Add/Remove,then the utility and follow the directions verbatim.

[bear1k]

That is totally not true.

What you should do is use Add/Remove from the control panel.This runs the suites uninstall routine.

After all that and a reboot then you can run Microsoft's Install Cleanup Utility.You may or may not see anything Roxio or Sonic in there after you do the uninstall.

 

The utility only removes traces of the install instructions if any remain.It does not remove folders,files or application registry entries.Thats what the uninstall does.

What happens at times is the uninstall doesn't completely remove everything and there may be leftovers about the actual install instructions.These need to be gotten rid of or the new install will think the program is still installed and won't let a new install proceed.

 

Like I said you may or may not see anything when you run the utility.Take a look at this page for a decent explanation of what it actually does and does not do.

 

Run Add/Remove,then the utility and follow the directions verbatim.

 

Thanks, that does clear things up!

I will give it a try!

 

bear1k

 

[bear1k]

That is totally not true.

What you should do is use Add/Remove from the control panel.This runs the suites uninstall routine.

After all that and a reboot then you can run Microsoft's Install Cleanup Utility.You may or may not see anything Roxio or Sonic in there after you do the uninstall.

 

The utility only removes traces of the install instructions if any remain.It does not remove folders,files or application registry entries.Thats what the uninstall does.

What happens at times is the uninstall doesn't completely remove everything and there may be leftovers about the actual install instructions.These need to be gotten rid of or the new install will think the program is still installed and won't let a new install proceed.

 

Like I said you may or may not see anything when you run the utility.Take a look at this page for a decent explanation of what it actually does and does not do.

 

Run Add/Remove,then the utility and follow the directions verbatim.

 

I did all this an then the reinstall.

 

I still have the same problem re-opening the Roxio after the first start.

I give up; I thought the clean install would take care of the problem, but no.

 

bear1k

 

[ogdens]

I did all this an then the reinstall.

 

I still have the same problem re-opening the Roxio after the first start.

I give up; I thought the clean install would take care of the problem, but no.

 

bear1k

 

See if anything in this link helps: http://forums.support.roxio.com/index.php?...mp;#entry216727

 

 

 

 

[bear1k]

See if anything in this link helps: http://forums.support.roxio.com/index.php?...mp;#entry216727

 

I saw that posting and that is the same problem I have. If a solution is found; I wonder how widely it will be published?

 

bear1k

 

[grandpabruce]

I saw that posting and that is the same problem I have. If a solution is found; I wonder how widely it will be published?

 

bear1k

 

This is a users forum, and we are users, just like you, so your guess is as good as ours.