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Easy Media Creator 10


Sylv

Question

I wonder if anyone out there can help me. I am trying to install Roxio Easy Media Creator 10 Suite onto my computer. I have a Dell Dimensions 3000. Each time I put the DVD disc in and start downloading I get a message which says:

 

Dell Media Experience: An installation support file could not be installed. The system cannot find the file specified.

 

Then I get: To install Cineplayer 3.9 you must first uninstall the existing version of Dell Media Experience. Would you like to uninstall Dell Media Experience now? Choose yes to uninstall or choose no to abort installation of Cineplayer.

 

I did uninstall the Dell Media Experience but I still get the same message.

 

I did have Roxio Creator & My DVD 9.0 DE installed on my computer, but I unistalled it to install the new Roxio Creator 10, but it still won't let me do it. I did contact Dell and they suggested that I back up my data and restore the computer to it's factory settings then try to install Roxio 10. I really do not want to do this. Is there any way I can get either 9 or 10 downloaded onto my computer.

 

I would appreciate your help. Thanks.

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