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none of these ideas worked. when i tried to repair and enter my cd-key it says it can't recongnize it.

Verify your code is correct. If you bought from Roxio, let them know its not working. Also, they have a 30 day m.b.guarantee, so since you have only had it a couple of weeks, you can go that route if everything else fails.


You can also try a clean install -- see number 10 or 11 in cd's signature above for the link, depending on if you are xp or vista. Then reload the program and see what happens.

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