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Who Want's There Money Back? (part 2)


boygeorge
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My appologies but a mod closed the previous thread in hopes of having the last word but I just started a new one to reply to some questions that were asked of me and I feel it necessary to answer them. You can close (not delete) this thread after this post if you wish but try not to change anything I write this time :)

 

 

From your OWN post...

 

"It won't install. It says that it can't find the supported harware and tells me to go to HP's website fr the driver. "

 

In short - HP have done something to the chipset where it can't install the nVidia reference drivers.

 

HP, in common with other box shifters never have the latest drivers on their site - that's why we tell people to go to ATI or nVidia to get them. If they won't install on the chipset, then there has been something done to cause that.

 

Whether you are willing to admit it or not, you DO have a hardware problem - personally I'd go after HP and ask them what they did, but you seem determined to blame Roxio for what is clearly a hardware problem

 

I called Nvidia I told them the version I had and it was perfectly updated. Roxio said it wasn't and only Roxio that's why I said the quote above because Roxio sent me on wild goose hunt for drivers that were already updated perfectly. I confirmed this with Nvidia through both email and a phone call and it wasn't easy to get them om the phone. I absolutely have no harware problems whatsoever, please dont't assume I do. The fact that you suggest that HP is the problem programmer and not Roxio is hesterical. Even Roxio in the end admitted that I have no Hardware problems at all and admitted to being stumped. Just as many, many other users have received the exact same reply from them. At least they do infact admit fault.

 

One question: I would like your personal opinion of what is is on thousands of other users computers, that makes EMC 10 (or other versions for that matter) run perfectly well ?? I am not trying to be a smart a$% about this question either. Most computers however not all inclusive, (and I have built dozens of customs ones) have a particular graphics card (or video chip on the MB), a sound card (or a sound chip on the MB), a certain amount of Memory, and several other pieces of hardware (hard drive, (SATA or IDE) DVD drive of some kind and several other programs that have been installed and possibly some other items not mentioned.

 

So there must be some part of the computer build itself where EMC programs run fine and other do not. What in your opinion is it that makes this possible ??? BTW, this is NOT meant to be argumentative !!

 

Frank...

 

 

I really don't know as I'm not a programmer but I think Roxio (if they dont want to figure it out) should tell prospective buyers what computer (manufacturer of parts) to buy that will work with Roxio. Like you said it wont run on many computers that have much higher than Roxio's recommended system requirements. Like, I said before more users than not are experiencing serious flaws with Roxio and not just EMC 10 taking into account these users have at least the system requirements too but many have well beyond the system requirements stated by Roxio. I also think the Roxio program conflicts with many drivers and many other software that may be on the machine. A few years ago my computer was spitting up blood because of Easy Media 7 when installed with WMP and it was HP and not Roxio that came out with a patch to fix it. Roxio would not admit it to HP so I know first hand that HP had to do it themselves.

 

On one email from them they stated that Roxio is extremely more resource hungry than many other programs out there, thay actually stated this themselves so maybe that is our answer. Who knows and who cares at this point, I'm done with them and happily editing on a much better program but in every way it's better! (My opinion).

Edited by Jazzyguy
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Get something straight - Roxio sent you absolutely NOWHERE

 

You were unable to update nVidia drivers - why? Simple - HP 'modified' the chipset

 

Likewise, you had problems with an OEM (HP) version of EMC7 - again why? Because HP modified it

 

Get something straight - HP modify stuff and it's up to HP to FIX it - no-one else

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I really don't know as I'm not a programmer but I think Roxio (if they dont want to figure it out) should tell prospective buyers what computer (manufacturer of parts) to buy that will work with Roxio.

 

I'm sure Roxio would publish what computer (manufacturer or parts) to buy once Sony or any software company start doing it. However, it's just too unrealistic for any software company to do it.

 

It's good that you like Vegas and you can start posting in their forum when you start having problem.

 

 

 

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My appologies but a mod closed the previous thread in hopes of having the last word but I just started a new one to reply to some questions that were asked of me and I feel it necessary to answer them. You can close (not delete) this thread after this post if you wish but try not to change anything I write this time :)

 

 

 

 

I called Nvidia I told them the version I had and it was perfectly updated. Roxio said it wasn't and only Roxio that's why I said the quote above because Roxio sent me on wild goose hunt for drivers that were already updated perfectly. I confirmed this with Nvidia through both email and a phone call and it wasn't easy to get them om the phone. I absolutely have no harware problems whatsoever, please dont't assume I do. The fact that you suggest that HP is the problem programmer and not Roxio is hesterical. Even Roxio in the end admitted that I have no Hardware problems at all and admitted to being stumped. Just as many, many other users have received the exact same reply from them. At least they do infact admit fault.

 

 

 

 

I really don't know as I'm not a programmer but I think Roxio (if they dont want to figure it out) should tell prospective buyers what computer (manufacturer of parts) to buy that will work with Roxio. Like you said it wont run on many computers that have much higher than Roxio's recommended system requirements. Like, I said before more users than not are experiencing serious flaws with Roxio and not just EMC 10 taking into account these users have at least the system requirements too but many have well beyond the system requirements stated by Roxio. I also think the Roxio program conflicts with many drivers and many other software that may be on the machine. A few years ago my computer was spitting up blood because of Easy Media 7 when installed with WMP and it was HP and not Roxio that came out with a patch to fix it. Roxio would not admit it to HP so I know first hand that HP had to do it themselves.

 

On one email from them they stated that Roxio is extremely more resource hungry than many other programs out there, thay actually stated this themselves so maybe that is our answer. Who knows and who cares at this point, I'm done with them and happily editing on a much better program but in every way it's better! (My opinion).

 

Get it through your head - nobody at Roxio changed anything your wrote.

Go play with your Vegas, stop wasting bandwidth and be Happy :)

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Get something straight - Roxio sent you absolutely NOWHERE

 

You were unable to update nVidia drivers - why? Simple - HP 'modified' the chipset

 

Likewise, you had problems with an OEM (HP) version of EMC7 - again why? Because HP modified it

 

Get something straight - HP modify stuff and it's up to HP to FIX it - no-one else

 

It wasn't an HP computer

 

It's up to Roxio to make a program that will work with whatever contract they have with whoever computer compnay, get that straight. Go online and search business 101.[/color]

 

I'm sure Roxio would publish what computer (manufacturer or parts) to buy once Sony or any software company start doing it. However, it's just too unrealistic for any software company to do it.

 

It's good that you like Vegas and you can start posting in their forum when you start having problem.

 

They never have problems like Roxio, NEVER!!!

 

 

Get it through your head - nobody at Roxio changed anything your wrote.

Go play with your Vegas, stop wasting bandwidth and be Happy :)

 

They certainly did. What the heck makes you so sure thay didn't, I know I wrote it. Just like how they closed the last thread because it was a threat to them and only because it was a threat to them. Pay attention to whats around you and get your head out of the sand. This will definately ensure bandwith wasting.

Edited by Jazzyguy
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