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Calls My Dvd "unsupported"


Alex683
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My red box Roxio won't import my DVD using MYDVD Express. I bought the red box to edit a DVD that was produced by local government of a County Commission meeting. It has what appears to be duplicate files of type .ifo and .vob. When I try to import them to edit and copy them using the "add new movie" button, and then the "import movies fom VOB" box, all I get is an error message that says:

"One or more of the files you have selected are unsupported. You may need to install additional software to support playback of these files." There is no identifier code or anything like that on the error message.

Now this county disk was always represented to me as a standard DVD, and I was able to play it on my computer, at least at one time, by downloading some sort of DVD update to my Windows Media Player.

So does anyone know what I need to download in order to import and basically edit these things? and how I am supposed to get whatever I need to work consistantly with my red box editor? Am I going to have to pay more money to edit this thing?

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My red box Roxio won't import my DVD using MYDVD Express. I bought the red box to edit a DVD that was produced by local government of a County Commission meeting. It has what appears to be duplicate files of type .ifo and .vob. When I try to import them to edit and copy them using the "add new movie" button, and then the "import movies fom VOB" box, all I get is an error message that says:

"One or more of the files you have selected are unsupported. You may need to install additional software to support playback of these files." There is no identifier code or anything like that on the error message.

Now this county disk was always represented to me as a standard DVD, and I was able to play it on my computer, at least at one time, by downloading some sort of DVD update to my Windows Media Player.

So does anyone know what I need to download in order to import and basically edit these things? and how I am supposed to get whatever I need to work consistantly with my red box editor? Am I going to have to pay more money to edit this thing?

 

Can you play the DVD with Windows Media Player or any other software player? Does it play on a stand-alone DVD player? If the answer is no then there is something wrong with that DVD.

What version of Windows Media Player do you have?

 

.ifo,.bup and .vob are the normal files you will see on a DVD under a folder called Video_TS

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It's strange. It plays fine on the DVD player, which I am doing now, and it used to play on Media Player after I downloaded some sort of upgrade to that, but now when I try to play it on Media Player, All I get is a blue screen and the time numbers counting away. I cleaned up and deleted a bunch of stuff and maybe deleted the Media Player upgrade, but I believe I was working from the original red box disk and so should not have deleted any part of Roxio.

I'll try a couple of things. Editing another DVD and doiing it directly from the MYDVD on the original Roxio Disk.

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AC3 Audio? After reinstalling my Roxio with no change, I finally managed to import something using Media Import on Capture settings MPEG, but when I tried to play it a more specific error message said AC3 audio was not supported and therefore the movie is silent and to see the Roxio homepage for AC3 audio, which I will do.

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To the best of my knowledge my computer had nothing Roxio until I bought the red box, but the thing is so complex and has so many subprograms and shortcuts and stuff that when I run a search I get lots of stuff in lots of places with no idea what might have been there before. Some Roxio programs came up in the search as "last modified" in 2006, but I figure that was when they were made before being put in the red box at the factory.

I could not find anything relating to Red Box AC3 compatibility on the home page where the error messages are telling me to look, nor does running a Roxio search give me anything in terms of a red box or MyDVD AC3 update, or at least that is obviously one to me.

At this point, who and where should I ask?

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Were you able to locate the version/build details by going to Help menu and choosing "About"?

 

As mentioned earlier and by gi7omy, the version of the product you own does not support AC3 audio. I suggest upgrading to EMC10 to access full features.

Edited by firenhancer
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I had a post not go through and had to back arrow back to it and repost.

Here is a cut and Paste of my "about" file:

Roxio Easy CD and DVD Burning

Version: 9.0.554

Build: 905B54T, R01

Serial Number: UK-B...

Copyright: Sonic Solutions 2006

 

Module Name: PX Engine

Build: 3.4.45a, 3

Copyright: Sonic Solutions 2006

 

Module Name: Roxio Core

Version: 3.4.0

Build: 340B65B,

Copyright: Sonic Solutions 2006

 

EMC10 upgrade costs about 50 bucks doesn't it?

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Maybe the board did have its' coffee yet???

 

The jest of my post was that you have the wrong tool for the job.

 

Beside the AC3 issue the Red Box lacks any ability to Edit beyond simple trimming of the beginning or end of a clip.

 

Something easy an quick to try would be to copy one of the VOB files to your HD.

 

Then rename the VOB extension to mpg.

 

Load that in Windows Movie Maker edit something and output it as a wmv file.

 

Then use that clip with the Red Box. (RW media would be good to use here)

 

I don't know if this will workaround the sound issue, but try it and see.

 

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