Help For Me, Tired Of Waiting For Roxio Reply

[Corkie]

I have been waiting for Roxio to reply to my request for help for 7 days! I cannot upload my PhotoShow 5 or email to friends. I am sure they will say "uninstall and reinstall" but I need to know the procedure of how, the line to reinstall etc. Can any of you help me. I am frustrated and mad at this program just now. Thanks. corkie

[jtumis]

Yse, I have been waiting for help for over a week regarding uploading and exporting. Did you ever get yours figured out? If so, what did you do?

[BarbaraInMemphis]

Have you tried going to Live Chat? They've been great at helping me out. I've gotten response from Support Tickets, too, so I can't imagine why you aren't getting any response back from them. I've had wonderful & quick service.

[gramma]

I have been waiting for Roxio to reply to my request for help for 7 days! I cannot upload my PhotoShow 5 or email to friends. I am sure they will say "uninstall and reinstall" but I need to know the procedure of how, the line to reinstall etc. Can any of you help me. I am frustrated and mad at this program just now. Thanks. corkie

Hello, I had the same problem recently. I became aware that the program has been changed since being acquired by Roxio, and the shows can no longer be uploaded to the web page. You have to create them on line at the site, by uploading your photos, then choosing the options offered on line. It is no where near as satisfactory as uploading your completed show, but that's how it is now. I also had to wait a long time for a reply from Roxio, and when it came, it really didn't address the issue I had asked about. No personal service can be expected. Hope this helps.

 

I have been waiting for Roxio to reply to my request for help for 7 days! I cannot upload my PhotoShow 5 or email to friends. I am sure they will say "uninstall and reinstall" but I need to know the procedure of how, the line to reinstall etc. Can any of you help me. I am frustrated and mad at this program just now. Thanks. corkie

Hello, I had the same problem recently. I became aware that the program has been changed since being acquired by Roxio, and the shows can no longer be uploaded to the web page. You have to create them on line at the site, by uploading your photos, then choosing the options offered on line. It is no where near as satisfactory as uploading your completed show, but that's how it is now. I also had to wait a long time for a reply from Roxio, and when it came, it really didn't address the issue I had asked about. No personal service can be expected. Hope this helps.

[bimicher]

Hello, I had the same problem recently. I became aware that the program has been changed since being acquired by Roxio, and the shows can no longer be uploaded to the web page. You have to create them on line at the site, by uploading your photos, then choosing the options offered on line. It is no where near as satisfactory as uploading your completed show, but that's how it is now. I also had to wait a long time for a reply from Roxio, and when it came, it really didn't address the issue I had asked about. No personal service can be expected. Hope this helps.

 

 

Hello, I had the same problem recently. I became aware that the program has been changed since being acquired by Roxio, and the shows can no longer be uploaded to the web page. You have to create them on line at the site, by uploading your photos, then choosing the options offered on line. It is no where near as satisfactory as uploading your completed show, but that's how it is now. I also had to wait a long time for a reply from Roxio, and when it came, it really didn't address the issue I had asked about. No personal service can be expected. Hope this helps.

 

According to this thread, your information is incorrect.

[Corkie]

Hi everyone that gave me some answers, thank you very much for that. I still have not heard back from Tech Service from Roxio, it is now 10 days!!

I just read the replys re upload on site now only. Yes that makes sense, but why did they not tell us?!! I have been going around and around in circles regarding this issue since August 1, 2008. I have not had any replies for help from Ticket or Live Chat either, unless I pay money on the money line. I needed to make CD's and DVD's for a group of people at a meeting but could not.

 

Anyway, I have uninstalled and then reinstalled TWICE and it did not help. I get a message saying that I have error

"no.354 Photoshow exe. Application Error 0X6614200 referenced memory at 0X6681420. The memory could not be read".

It makes sense that I cannot upload or email because they have changed the format now. I have tried to upload my photoshow and email since then several times and I watched and it goes for about 13% of the upload then stops and tells me this message above.

 

Also if you uninstall and try to reinstall there is no site from where you can reinstall from Roxio at all. I was just fortunate to have an old install web site from the old Simple Star which worked. There is no help for PhotoShow on the Roxio site. I also spoke to someone via phone who's job is to sell the produce not service it now. I have had Photoshow about three/four years and they did not have my Licence no or my email in their "enter site to get a download place. What to do, what to do eh?? How can I get through to tell them I have the product, use the product, have a licence no, etc when no one replies, no place to put it, no entry place to put it???

I really like PhotoShow and I hope this can all be fixed, if not I will be looking for another product.

 

Also, I have been going around and around in circles regarding my log in number and password. I have not forgotten as I use the same one for years!

Sorry about all my venting, but ..... corkie

[gaper1]

so what happened when you tried to upload or e-mail your photoshows?

[Corkie]

so what happened when you tried to upload or e-mail your photoshows?

I have tried to upload from PhotoShow 5 from "Manage ","Share" & "Upload" etc several times.

not much happens. I see it working with the arrow at bottom of my screen, but only 13% gets upload and it then stops. I then look on my web site and it is not there and it does not email.

 

I have gotten a message a few times saying the below, but not when uploading. I have only just recently just got this message two times when opening Photoshow 5.

 

9c8 PhotoShow exe "application error"

0X66814200 referrerenced memory. Memory could not be read.

 

corkie